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    Solved collectd is unable to start

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    • A
      AniTexs last edited by girish

      I have issues with starting collectd in order to get my Cloudron server online again.

      Im starting a new support thread since I was unable to find another reliable support thread to use.

      Here is the Journalctl output

      root@my:/home/yellowtent/platformdata/nginx# journalctl -u collectd
-- Logs begin at Wed 2022-06-15 05:35:14 UTC, end at Wed 2022-06-15 19:17:32 UTC. --
Jun 15 05:35:14 URL collectd[71032]: ERROR: dlopen("/usr/lib/collectd/python.so") failed: /usr/lib/collectd/python.so: undefined symbol: PyFloat_Type. The >
Jun 15 05:35:14 URL collectd[71032]: Error: Parsing the config file failed!
Jun 15 05:35:14 URL systemd[1]: collectd.service: Main process exited, code=exited, status=1/FAILURE
Jun 15 05:35:14 URL systemd[1]: collectd.service: Failed with result 'exit-code'.
Jun 15 05:35:14 URL systemd[1]: Failed to start Statistics collection and monitoring daemon.
      girish 1 Reply Last reply Reply Quote 0
      • A
        AniTexs @girish last edited by AniTexs

        @girish It works after inserting the LD_PRELOAD

        root@my:~# /home/yellowtent/box/setup/start.sh
2022-06-16T14:58:38 ==> start: Cloudron Start
media:x:500:
2022-06-16T14:58:38 ==> start: Configuring docker
Synchronizing state of apparmor.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install enable apparmor
2022-06-16T14:58:40 ==> start: Ensuring directories
2022-06-16T14:58:40 ==> start: Configuring journald
2022-06-16T14:58:41 ==> start: Setting up unbound
2022-06-16T14:58:41 ==> start: Adding systemd services
Synchronizing state of unbound.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install enable unbound
Synchronizing state of cron.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install enable cron
2022-06-16T14:58:48 ==> start: Configuring sudoers
2022-06-16T14:58:48 ==> start: Configuring collectd
Job for collectd.service failed because the control process exited with error code.
See "systemctl status collectd.service" and "journalctl -xe" for details.
root@my:~# systemctl restart collectd
Job for collectd.service failed because the control process exited with error code.
See "systemctl status collectd.service" and "journalctl -xe" for details.
root@my:~#

        The content of /etc/default/collectd

          GNU nano 4.8                                                            /etc/default/collectd                                                                      # /etc/default/collectd

# 0: start collectd on boot, 1: do not start collectd on boot
# default: 0
DISABLE=0

# 0: start collectd in stand-alone mode, 1: monitor collectd using collectdmon
# default: 1
USE_COLLECTDMON=1

# number of seconds to wait for collectd to shut down
# default: 30
MAXWAIT=30

# 0: do not enable core-files, 1: enable core-files ... if collectd crashes
# default: 0
ENABLE_COREFILES=0

        After inserting the line

        # /etc/default/collectd

# 0: start collectd on boot, 1: do not start collectd on boot
# default: 0
DISABLE=0

# 0: start collectd in stand-alone mode, 1: monitor collectd using collectdmon
# default: 1
USE_COLLECTDMON=1

# number of seconds to wait for collectd to shut down
# default: 30
MAXWAIT=30

# 0: do not enable core-files, 1: enable core-files ... if collectd crashes
# default: 0
ENABLE_COREFILES=0

LD_PRELOAD=/usr/lib/python3.8/config-3.8-x86_64-linux-gnu/libpython3.8.so

        root@my:~# nano /etc/default/collectd
root@my:~# systemctl restart collectd
root@my:~#
        1 Reply Last reply Reply Quote 3
        • girish
          girish Staff @AniTexs last edited by

          @AniTexs which ubuntu version are you using? Did you upgrade ubuntu?

          A 1 Reply Last reply Reply Quote 0
          • A
            AniTexs @girish last edited by

            @girish Yes. from 18.04 to 20.04, followed the guide, everything was working after the upgrade, this happend 2 days after the upgrade 🙂

            (Have to wait 360 seconds to reply....)

            girish 1 Reply Last reply Reply Quote 1
            • girish
              girish Staff @AniTexs last edited by

              @AniTexs I think maybe the collectd config got overwritten during the upgrade. If you run /home/yellowtent/box/setup/start.sh , this will put the expected collectd config.

              Also, check the content of /etc/default/collectd . It should contain:

              LD_PRELOAD=/usr/lib/python3.8/config-3.8-x86_64-linux-gnu/libpython3.8.so

              After that, systemctl restart collectd.

              A necrevistonnezr 2 Replies Last reply Reply Quote 0
              • A
                AniTexs @girish last edited by AniTexs

                @girish It works after inserting the LD_PRELOAD

                root@my:~# /home/yellowtent/box/setup/start.sh
2022-06-16T14:58:38 ==> start: Cloudron Start
media:x:500:
2022-06-16T14:58:38 ==> start: Configuring docker
Synchronizing state of apparmor.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install enable apparmor
2022-06-16T14:58:40 ==> start: Ensuring directories
2022-06-16T14:58:40 ==> start: Configuring journald
2022-06-16T14:58:41 ==> start: Setting up unbound
2022-06-16T14:58:41 ==> start: Adding systemd services
Synchronizing state of unbound.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install enable unbound
Synchronizing state of cron.service with SysV service script with /lib/systemd/systemd-sysv-install.
Executing: /lib/systemd/systemd-sysv-install enable cron
2022-06-16T14:58:48 ==> start: Configuring sudoers
2022-06-16T14:58:48 ==> start: Configuring collectd
Job for collectd.service failed because the control process exited with error code.
See "systemctl status collectd.service" and "journalctl -xe" for details.
root@my:~# systemctl restart collectd
Job for collectd.service failed because the control process exited with error code.
See "systemctl status collectd.service" and "journalctl -xe" for details.
root@my:~#

                The content of /etc/default/collectd

                  GNU nano 4.8                                                            /etc/default/collectd                                                                      # /etc/default/collectd

# 0: start collectd on boot, 1: do not start collectd on boot
# default: 0
DISABLE=0

# 0: start collectd in stand-alone mode, 1: monitor collectd using collectdmon
# default: 1
USE_COLLECTDMON=1

# number of seconds to wait for collectd to shut down
# default: 30
MAXWAIT=30

# 0: do not enable core-files, 1: enable core-files ... if collectd crashes
# default: 0
ENABLE_COREFILES=0

                After inserting the line

                # /etc/default/collectd

# 0: start collectd on boot, 1: do not start collectd on boot
# default: 0
DISABLE=0

# 0: start collectd in stand-alone mode, 1: monitor collectd using collectdmon
# default: 1
USE_COLLECTDMON=1

# number of seconds to wait for collectd to shut down
# default: 30
MAXWAIT=30

# 0: do not enable core-files, 1: enable core-files ... if collectd crashes
# default: 0
ENABLE_COREFILES=0

LD_PRELOAD=/usr/lib/python3.8/config-3.8-x86_64-linux-gnu/libpython3.8.so

                root@my:~# nano /etc/default/collectd
root@my:~# systemctl restart collectd
root@my:~#
                1 Reply Last reply Reply Quote 3
                • Topic has been marked as a question  girish girish 
                • Topic has been marked as solved  girish girish 
                • Referenced by  D Dreamcatch22 
                • necrevistonnezr
                  necrevistonnezr @girish last edited by

                  @girish said in collectd is unable to start:

                  @AniTexs I think maybe the collectd config got overwritten during the upgrade. If you run /home/yellowtent/box/setup/start.sh , this will put the expected collectd config.

                  Also, check the content of /etc/default/collectd . It should contain:

                  LD_PRELOAD=/usr/lib/python3.8/config-3.8-x86_64-linux-gnu/libpython3.8.so

                  After that, systemctl restart collectd.

                  Similar issue after upgrading from Ubuntu 20.04 to 22.04 - but despite the reference to libpython3.8.so being present in /etc/default/collectd , it seems that this file is no longer present...

                  However, what is present is /usr/lib/python3.10/config-3.10-x86_64-linux-gnu/libpython3.10.so - after referencing this file in /etc/default/collectd (i.e. adding LD_PRELOAD=/usr/lib/python3.10/config-3.10-x86_64-linux-gnu/libpython3.10.so), and restarting the collectd service, it starts running again.

                  ... but will this change persist?

                  girish 1 Reply Last reply Reply Quote 1
                  • girish
                    girish Staff @necrevistonnezr last edited by

                    @necrevistonnezr said in collectd is unable to start:

                    ... but will this change persist?

                    yes, that's the correct fix. I had this line in the ubuntu 20 upgrade guide, but it's missing in the ubuntu 22 guide. I have added it now.

                    1 Reply Last reply Reply Quote 0
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