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  1. Cloudron Forum
  2. Nextcloud
  3. Upgrade to "version": "4.16.2" end in "Not Responding" state

Upgrade to "version": "4.16.2" end in "Not Responding" state

Scheduled Pinned Locked Moved Nextcloud
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    • benborgesB Offline
      benborgesB Offline
      benborges
      wrote on last edited by benborges
      #1

      I spent a few hours trying to make the upgrade work

      • disabled all apps
      • even in recovery mode I could not access the web terminal
      • enabled debug to True, but nothing came up
      • even with all apps disabled by renaming the apps/ folder, it would not boot core nextcloud beyond the /healtcheck point

      I had to restore to 4.15.0 to have it back online

      • Nextcloud 25.0.1

      96903cee-19e2-4812-ae14-a861df899200-image.png

      context Cloudron v7.3.4 (Ubuntu 22.04.1 LTS)

      BenB

      benborgesB 1 Reply Last reply
      0
      • benborgesB benborges

        I spent a few hours trying to make the upgrade work

        • disabled all apps
        • even in recovery mode I could not access the web terminal
        • enabled debug to True, but nothing came up
        • even with all apps disabled by renaming the apps/ folder, it would not boot core nextcloud beyond the /healtcheck point

        I had to restore to 4.15.0 to have it back online

        • Nextcloud 25.0.1

        96903cee-19e2-4812-ae14-a861df899200-image.png

        context Cloudron v7.3.4 (Ubuntu 22.04.1 LTS)

        benborgesB Offline
        benborgesB Offline
        benborges
        wrote on last edited by
        #2

        curiously, other Nextcloud app on the same cloudron are upgrading in automated mode just fine, so that should be a hint that it's maybe a particular nextcloud app provoking this in this particular nextcloud.

        i'll debug some more and try to update again with debug true at the get go and see if I can catch something

        BenB

        girishG 1 Reply Last reply
        1
        • benborgesB benborges

          curiously, other Nextcloud app on the same cloudron are upgrading in automated mode just fine, so that should be a hint that it's maybe a particular nextcloud app provoking this in this particular nextcloud.

          i'll debug some more and try to update again with debug true at the get go and see if I can catch something

          girishG Do not disturb
          girishG Do not disturb
          girish
          Staff
          wrote on last edited by
          #3

          @benborges Can you check the app logs? it's most likely a plugin bombing.

          benborgesB 1 Reply Last reply
          0
          • girishG girish

            @benborges Can you check the app logs? it's most likely a plugin bombing.

            benborgesB Offline
            benborgesB Offline
            benborges
            wrote on last edited by
            #4

            @girish that's the thing, even with debug, I can see nothing

            BenB

            girishG 1 Reply Last reply
            0
            • benborgesB benborges

              @girish that's the thing, even with debug, I can see nothing

              girishG Do not disturb
              girishG Do not disturb
              girish
              Staff
              wrote on last edited by
              #5

              @benborges do you atleast see logs that are printed because the cloudron app health check is done every 10 seconds? Is that a 200 or some 500 ?

              benborgesB 1 Reply Last reply
              0
              • girishG girish

                @benborges do you atleast see logs that are printed because the cloudron app health check is done every 10 seconds? Is that a 200 or some 500 ?

                benborgesB Offline
                benborgesB Offline
                benborges
                wrote on last edited by
                #6

                @girish 200 but again, right now I'm not on that version, i'm on the version that works just fine.

                BenB

                benborgesB 1 Reply Last reply
                0
                • benborgesB benborges

                  @girish 200 but again, right now I'm not on that version, i'm on the version that works just fine.

                  benborgesB Offline
                  benborgesB Offline
                  benborges
                  wrote on last edited by benborges
                  #7

                  The more I dig about this the more I think it may be unrelated to Nextcloud?

                  I have right now, NocoDB, N8N and Metabase apps in "not responding" mode after the their respective last package upgrade.

                  this for one cloudron v7.3.4 (Ubuntu 22.04.1 LTS)
                  Nocodb log are strange, crash just after the app start and nginx config done 510c6e47-900d-4929-9d3c-0308bbcbf4e2-image.png

                  it's like the logging stop but still display the last "running" log when the app was online? the timing match the time it has been down and the two package upgrade that occured.

                  N8N logs also stopped the 29 0ad11019-b5de-4a98-a431-1376655f5f22-image.png this is just when the app started its upgrade, then rebooted and stopped logging ??

                  Same for Metabase :

                  5d9d2ec6-e0b1-44c3-873e-0a0aa357c121-image.png
                  I can restart the app or go in recovery mode and see the log working for these steps, but the moment the apps should actually boot, logs stop and that's it c37a6d23-3194-4e26-b3dd-d1b2d2e07b4e-image.png

                  But curiously, 2 N8N instance on v7.3.5 (Ubuntu 22.04.1 LTS) do not seem to be suffering the same issue.

                  These apps in "not responding" mode seem to be crashing without any log beyond the restarting progress in the terminal, nothing happens after that.

                  Should I bring this over to email support ?

                  BenB

                  girishG 1 Reply Last reply
                  0
                  • benborgesB benborges

                    The more I dig about this the more I think it may be unrelated to Nextcloud?

                    I have right now, NocoDB, N8N and Metabase apps in "not responding" mode after the their respective last package upgrade.

                    this for one cloudron v7.3.4 (Ubuntu 22.04.1 LTS)
                    Nocodb log are strange, crash just after the app start and nginx config done 510c6e47-900d-4929-9d3c-0308bbcbf4e2-image.png

                    it's like the logging stop but still display the last "running" log when the app was online? the timing match the time it has been down and the two package upgrade that occured.

                    N8N logs also stopped the 29 0ad11019-b5de-4a98-a431-1376655f5f22-image.png this is just when the app started its upgrade, then rebooted and stopped logging ??

                    Same for Metabase :

                    5d9d2ec6-e0b1-44c3-873e-0a0aa357c121-image.png
                    I can restart the app or go in recovery mode and see the log working for these steps, but the moment the apps should actually boot, logs stop and that's it c37a6d23-3194-4e26-b3dd-d1b2d2e07b4e-image.png

                    But curiously, 2 N8N instance on v7.3.5 (Ubuntu 22.04.1 LTS) do not seem to be suffering the same issue.

                    These apps in "not responding" mode seem to be crashing without any log beyond the restarting progress in the terminal, nothing happens after that.

                    Should I bring this over to email support ?

                    girishG Do not disturb
                    girishG Do not disturb
                    girish
                    Staff
                    wrote on last edited by
                    #8

                    @benborges something is indeed stuck somewhere. We can look into it further if you drop us a mail on support@ .

                    benborgesB 1 Reply Last reply
                    1
                    • girishG girish

                      @benborges something is indeed stuck somewhere. We can look into it further if you drop us a mail on support@ .

                      benborgesB Offline
                      benborgesB Offline
                      benborges
                      wrote on last edited by
                      #9

                      @girish email sent, but not sure you received it?

                      BenB

                      nebulonN 1 Reply Last reply
                      0
                      • benborgesB benborges referenced this topic on
                      • benborgesB benborges

                        @girish email sent, but not sure you received it?

                        nebulonN Away
                        nebulonN Away
                        nebulon
                        Staff
                        wrote on last edited by
                        #10

                        @benborges actually I have already answered few hours back. Did you not receive it?

                        benborgesB 1 Reply Last reply
                        0
                        • nebulonN nebulon

                          @benborges actually I have already answered few hours back. Did you not receive it?

                          benborgesB Offline
                          benborgesB Offline
                          benborges
                          wrote on last edited by
                          #11

                          @nebulon nope, nothing, that's odd

                          BenB

                          nebulonN 1 Reply Last reply
                          0
                          • benborgesB benborges

                            @nebulon nope, nothing, that's odd

                            nebulonN Away
                            nebulonN Away
                            nebulon
                            Staff
                            wrote on last edited by
                            #12

                            @benborges I also answered to your recent ticket now, if you don't receive those, maybe send a mail with your mail client to support@

                            benborgesB 1 Reply Last reply
                            0
                            • nebulonN nebulon

                              @benborges I also answered to your recent ticket now, if you don't receive those, maybe send a mail with your mail client to support@

                              benborgesB Offline
                              benborgesB Offline
                              benborges
                              wrote on last edited by
                              #13

                              @nebulon This was a strange episode, still unclear what happened, but everything "came back" to normal for some reason.

                              BenB

                              1 Reply Last reply
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