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    Upgrade to "version": "4.16.2" end in "Not Responding" state

    Nextcloud
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    • benborges
      benborges last edited by benborges

      I spent a few hours trying to make the upgrade work

      • disabled all apps
      • even in recovery mode I could not access the web terminal
      • enabled debug to True, but nothing came up
      • even with all apps disabled by renaming the apps/ folder, it would not boot core nextcloud beyond the /healtcheck point

      I had to restore to 4.15.0 to have it back online

      • Nextcloud 25.0.1

      96903cee-19e2-4812-ae14-a861df899200-image.png

      context Cloudron v7.3.4 (Ubuntu 22.04.1 LTS)

      BenB

      benborges 1 Reply Last reply Reply Quote 0
      • benborges
        benborges @benborges last edited by

        curiously, other Nextcloud app on the same cloudron are upgrading in automated mode just fine, so that should be a hint that it's maybe a particular nextcloud app provoking this in this particular nextcloud.

        i'll debug some more and try to update again with debug true at the get go and see if I can catch something

        BenB

        girish 1 Reply Last reply Reply Quote 1
        • girish
          girish Staff @benborges last edited by

          @benborges Can you check the app logs? it's most likely a plugin bombing.

          benborges 1 Reply Last reply Reply Quote 0
          • benborges
            benborges @girish last edited by

            @girish that's the thing, even with debug, I can see nothing

            BenB

            girish 1 Reply Last reply Reply Quote 0
            • girish
              girish Staff @benborges last edited by

              @benborges do you atleast see logs that are printed because the cloudron app health check is done every 10 seconds? Is that a 200 or some 500 ?

              benborges 1 Reply Last reply Reply Quote 0
              • benborges
                benborges @girish last edited by

                @girish 200 but again, right now I'm not on that version, i'm on the version that works just fine.

                BenB

                benborges 1 Reply Last reply Reply Quote 0
                • benborges
                  benborges @benborges last edited by benborges

                  The more I dig about this the more I think it may be unrelated to Nextcloud?

                  I have right now, NocoDB, N8N and Metabase apps in "not responding" mode after the their respective last package upgrade.

                  this for one cloudron v7.3.4 (Ubuntu 22.04.1 LTS)
                  Nocodb log are strange, crash just after the app start and nginx config done 510c6e47-900d-4929-9d3c-0308bbcbf4e2-image.png

                  it's like the logging stop but still display the last "running" log when the app was online? the timing match the time it has been down and the two package upgrade that occured.

                  N8N logs also stopped the 29 0ad11019-b5de-4a98-a431-1376655f5f22-image.png this is just when the app started its upgrade, then rebooted and stopped logging ??

                  Same for Metabase :

                  5d9d2ec6-e0b1-44c3-873e-0a0aa357c121-image.png
                  I can restart the app or go in recovery mode and see the log working for these steps, but the moment the apps should actually boot, logs stop and that's it c37a6d23-3194-4e26-b3dd-d1b2d2e07b4e-image.png

                  But curiously, 2 N8N instance on v7.3.5 (Ubuntu 22.04.1 LTS) do not seem to be suffering the same issue.

                  These apps in "not responding" mode seem to be crashing without any log beyond the restarting progress in the terminal, nothing happens after that.

                  Should I bring this over to email support ?

                  BenB

                  girish 1 Reply Last reply Reply Quote 0
                  • girish
                    girish Staff @benborges last edited by

                    @benborges something is indeed stuck somewhere. We can look into it further if you drop us a mail on support@ .

                    benborges 1 Reply Last reply Reply Quote 1
                    • benborges
                      benborges @girish last edited by

                      @girish email sent, but not sure you received it?

                      BenB

                      nebulon 1 Reply Last reply Reply Quote 0
                      • Referenced by  benborges benborges 
                      • nebulon
                        nebulon Staff @benborges last edited by

                        @benborges actually I have already answered few hours back. Did you not receive it?

                        benborges 1 Reply Last reply Reply Quote 0
                        • benborges
                          benborges @nebulon last edited by

                          @nebulon nope, nothing, that's odd

                          BenB

                          nebulon 1 Reply Last reply Reply Quote 0
                          • nebulon
                            nebulon Staff @benborges last edited by

                            @benborges I also answered to your recent ticket now, if you don't receive those, maybe send a mail with your mail client to support@

                            benborges 1 Reply Last reply Reply Quote 0
                            • benborges
                              benborges @nebulon last edited by

                              @nebulon This was a strange episode, still unclear what happened, but everything "came back" to normal for some reason.

                              BenB

                              1 Reply Last reply Reply Quote 1
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