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  3. 500 error after 7.5.2. update

500 error after 7.5.2. update

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  • WiseMetalheadW Offline
    WiseMetalheadW Offline
    WiseMetalhead
    translator
    wrote on last edited by
    #1

    After updating to version 7.5.2, I am getting 500 error when trying to enter the App Store. Also, my Cloudron.io account information is not displayed.

    Sep 04 15:42:00box:apphealthmonitor app health: 8 running / 0 stopped / 0 unresponsive
    [ServiceUnavailableError]: Response timeout
    at IncomingMessage.<anonymous> (/home/yellowtent/box/node_modules/connect-timeout/index.js:84:8)
    at IncomingMessage.emit (node:events:513:28)
    at IncomingMessage.emit (node:domain:489:12)
    at Timeout._onTimeout (/home/yellowtent/box/node_modules/connect-timeout/index.js:49:11)
    at listOnTimeout (node:internal/timers:569:17)
    at process.processTimers (node:internal/timers:512:7) {
    code: 'ETIMEDOUT',
    timeout: 20000
    GET /api/v1/appstore/subscription 500 Internal Server Error Response timeout 20001.240 ms - 72
    
    girishG 1 Reply Last reply
    0
    • nebulonN nebulon marked this topic as a question on
    • nebulonN Offline
      nebulonN Offline
      nebulon
      Staff
      wrote on last edited by
      #2

      Can you just double check via SSH from the server, if the appstore is reachable in the first place? curl -v https://api.cloudron.io/api/v1/apps

      WiseMetalheadW 1 Reply Last reply
      0
      • WiseMetalheadW WiseMetalhead

        After updating to version 7.5.2, I am getting 500 error when trying to enter the App Store. Also, my Cloudron.io account information is not displayed.

        Sep 04 15:42:00box:apphealthmonitor app health: 8 running / 0 stopped / 0 unresponsive
        [ServiceUnavailableError]: Response timeout
        at IncomingMessage.<anonymous> (/home/yellowtent/box/node_modules/connect-timeout/index.js:84:8)
        at IncomingMessage.emit (node:events:513:28)
        at IncomingMessage.emit (node:domain:489:12)
        at Timeout._onTimeout (/home/yellowtent/box/node_modules/connect-timeout/index.js:49:11)
        at listOnTimeout (node:internal/timers:569:17)
        at process.processTimers (node:internal/timers:512:7) {
        code: 'ETIMEDOUT',
        timeout: 20000
        GET /api/v1/appstore/subscription 500 Internal Server Error Response timeout 20001.240 ms - 72
        
        girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #3

        @WiseMetalhead said in 500 error after 7.5.2. update:

        Also, my Cloudron.io account information is not displayed.

        This usually happens when unbound is down. See https://docs.cloudron.io/troubleshooting/#unbound

        1 Reply Last reply
        0
        • nebulonN nebulon

          Can you just double check via SSH from the server, if the appstore is reachable in the first place? curl -v https://api.cloudron.io/api/v1/apps

          WiseMetalheadW Offline
          WiseMetalheadW Offline
          WiseMetalhead
          translator
          wrote on last edited by
          #4

          @nebulon said in 500 error after 7.5.2. update:

          Can you just double check via SSH from the server, if the appstore is reachable in the first place?

          I get the following response. Is this how it's supposed to be?

          *   Trying 165.227.67.76:443...
          * Connected to api.cloudron.io (165.227.67.76) port 443 (#0)
          * ALPN, offering h2
          * ALPN, offering http/1.1
          *  CAfile: /etc/ssl/certs/ca-certificates.crt
          *  CApath: /etc/ssl/certs
          * TLSv1.0 (OUT), TLS header, Certificate Status (22):
          * TLSv1.3 (OUT), TLS handshake, Client hello (1):
          

          @girish said in 500 error after 7.5.2. update:

          This usually happens when unbound is down

          The service itself is active, but I see repeated output in the logs.

          ● unbound.service - Unbound DNS Resolver
               Loaded: loaded (/etc/systemd/system/unbound.service; enabled; vendor prese>
               Active: active (running) since Mon 2023-09-04 12:24:26 UTC; 42min ago
             Main PID: 940 (unbound)
                Tasks: 1 (limit: 9388)
               Memory: 11.1M
                  CPU: 574ms
               CGroup: /system.slice/unbound.service
                       └─940 /usr/sbin/unbound -d
          
          Sep 04 12:24:26 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: start of service (unbound 1.13.1).
          Sep 04 12:24:26 vlishchenkolp.fvds.ru systemd[1]: Started Unbound DNS Resolver.
          Sep 04 12:24:26 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: generate keytag query _ta-4f66. NULL IN
          Sep 04 12:30:09 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: generate keytag query _ta-4f66. NULL IN
          Sep 04 12:36:16 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: generate keytag query _ta-4f66. NULL IN
          Sep 04 12:41:48 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: generate keytag query _ta-4f66. NULL IN
          Sep 04 12:47:27 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: generate keytag query _ta-4f66. NULL IN
          Sep 04 12:54:35 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: generate keytag query _ta-4f66. NULL IN
          Sep 04 13:02:30 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: generate keytag query _ta-4f66. NULL IN
          Sep 04 13:10:02 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: generate keytag query _ta-4f66. NULL IN
          
          girishG 1 Reply Last reply
          0
          • WiseMetalheadW WiseMetalhead

            @nebulon said in 500 error after 7.5.2. update:

            Can you just double check via SSH from the server, if the appstore is reachable in the first place?

            I get the following response. Is this how it's supposed to be?

            *   Trying 165.227.67.76:443...
            * Connected to api.cloudron.io (165.227.67.76) port 443 (#0)
            * ALPN, offering h2
            * ALPN, offering http/1.1
            *  CAfile: /etc/ssl/certs/ca-certificates.crt
            *  CApath: /etc/ssl/certs
            * TLSv1.0 (OUT), TLS header, Certificate Status (22):
            * TLSv1.3 (OUT), TLS handshake, Client hello (1):
            

            @girish said in 500 error after 7.5.2. update:

            This usually happens when unbound is down

            The service itself is active, but I see repeated output in the logs.

            ● unbound.service - Unbound DNS Resolver
                 Loaded: loaded (/etc/systemd/system/unbound.service; enabled; vendor prese>
                 Active: active (running) since Mon 2023-09-04 12:24:26 UTC; 42min ago
               Main PID: 940 (unbound)
                  Tasks: 1 (limit: 9388)
                 Memory: 11.1M
                    CPU: 574ms
                 CGroup: /system.slice/unbound.service
                         └─940 /usr/sbin/unbound -d
            
            Sep 04 12:24:26 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: start of service (unbound 1.13.1).
            Sep 04 12:24:26 vlishchenkolp.fvds.ru systemd[1]: Started Unbound DNS Resolver.
            Sep 04 12:24:26 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: generate keytag query _ta-4f66. NULL IN
            Sep 04 12:30:09 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: generate keytag query _ta-4f66. NULL IN
            Sep 04 12:36:16 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: generate keytag query _ta-4f66. NULL IN
            Sep 04 12:41:48 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: generate keytag query _ta-4f66. NULL IN
            Sep 04 12:47:27 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: generate keytag query _ta-4f66. NULL IN
            Sep 04 12:54:35 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: generate keytag query _ta-4f66. NULL IN
            Sep 04 13:02:30 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: generate keytag query _ta-4f66. NULL IN
            Sep 04 13:10:02 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: generate keytag query _ta-4f66. NULL IN
            
            girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #5

            @WiseMetalhead said in 500 error after 7.5.2. update:

            I get the following response. Is this how it's supposed to be?

            you are supposed to get some json output. If you visit https://api.cloudron.io/api/v1/apps on the browser, you will see what the output is supposed to look ilke. Do you see that when do curl ?

            WiseMetalheadW 1 Reply Last reply
            0
            • girishG girish

              @WiseMetalhead said in 500 error after 7.5.2. update:

              I get the following response. Is this how it's supposed to be?

              you are supposed to get some json output. If you visit https://api.cloudron.io/api/v1/apps on the browser, you will see what the output is supposed to look ilke. Do you see that when do curl ?

              WiseMetalheadW Offline
              WiseMetalheadW Offline
              WiseMetalhead
              translator
              wrote on last edited by
              #6

              @girish said in 500 error after 7.5.2. update:

              Do you see that when do curl

              There is no output after the line TLSv1.3 (OUT), TLS handshake, Client hello (1):.

              girishG 1 Reply Last reply
              0
              • WiseMetalheadW WiseMetalhead

                @girish said in 500 error after 7.5.2. update:

                Do you see that when do curl

                There is no output after the line TLSv1.3 (OUT), TLS handshake, Client hello (1):.

                girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by
                #7

                @WiseMetalhead it's not able to connect to api.cloudron.io for some reason. Is there some firewall ? Otherwise, can you write to support@cloudron.io and we can investigate.

                1 Reply Last reply
                0
                • WiseMetalheadW Offline
                  WiseMetalheadW Offline
                  WiseMetalhead
                  translator
                  wrote on last edited by
                  #8

                  Suddenly, after 1-2 hours, everything started working by itself. My hosting provider confirmed that there is no IP blocking on their end. I'll email you if the problem occurs again.

                  1 Reply Last reply
                  0
                  • nebulonN nebulon has marked this topic as solved on
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