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Apps | Demo | Docs | Install

500 error after 7.5.2. update

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  • WiseMetalheadW Offline
    WiseMetalheadW Offline
    WiseMetalhead translator
    wrote on last edited by
    #1

    After updating to version 7.5.2, I am getting 500 error when trying to enter the App Store. Also, my Cloudron.io account information is not displayed.

    Sep 04 15:42:00box:apphealthmonitor app health: 8 running / 0 stopped / 0 unresponsive
    [ServiceUnavailableError]: Response timeout
    at IncomingMessage.<anonymous> (/home/yellowtent/box/node_modules/connect-timeout/index.js:84:8)
    at IncomingMessage.emit (node:events:513:28)
    at IncomingMessage.emit (node:domain:489:12)
    at Timeout._onTimeout (/home/yellowtent/box/node_modules/connect-timeout/index.js:49:11)
    at listOnTimeout (node:internal/timers:569:17)
    at process.processTimers (node:internal/timers:512:7) {
    code: 'ETIMEDOUT',
    timeout: 20000
    GET /api/v1/appstore/subscription 500 Internal Server Error Response timeout 20001.240 ms - 72
    
    girishG 1 Reply Last reply
    0
  • nebulonN nebulon marked this topic as a question on
  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    wrote on last edited by
    #2

    Can you just double check via SSH from the server, if the appstore is reachable in the first place? curl -v https://api.cloudron.io/api/v1/apps

    WiseMetalheadW 1 Reply Last reply
    0
  • girishG Do not disturb
    girishG Do not disturb
    girish Staff
    replied to WiseMetalhead on last edited by
    #3

    @WiseMetalhead said in 500 error after 7.5.2. update:

    Also, my Cloudron.io account information is not displayed.

    This usually happens when unbound is down. See https://docs.cloudron.io/troubleshooting/#unbound

    1 Reply Last reply
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  • WiseMetalheadW Offline
    WiseMetalheadW Offline
    WiseMetalhead translator
    replied to nebulon on last edited by
    #4

    @nebulon said in 500 error after 7.5.2. update:

    Can you just double check via SSH from the server, if the appstore is reachable in the first place?

    I get the following response. Is this how it's supposed to be?

    *   Trying 165.227.67.76:443...
    * Connected to api.cloudron.io (165.227.67.76) port 443 (#0)
    * ALPN, offering h2
    * ALPN, offering http/1.1
    *  CAfile: /etc/ssl/certs/ca-certificates.crt
    *  CApath: /etc/ssl/certs
    * TLSv1.0 (OUT), TLS header, Certificate Status (22):
    * TLSv1.3 (OUT), TLS handshake, Client hello (1):
    

    @girish said in 500 error after 7.5.2. update:

    This usually happens when unbound is down

    The service itself is active, but I see repeated output in the logs.

    ● unbound.service - Unbound DNS Resolver
         Loaded: loaded (/etc/systemd/system/unbound.service; enabled; vendor prese>
         Active: active (running) since Mon 2023-09-04 12:24:26 UTC; 42min ago
       Main PID: 940 (unbound)
          Tasks: 1 (limit: 9388)
         Memory: 11.1M
            CPU: 574ms
         CGroup: /system.slice/unbound.service
                 └─940 /usr/sbin/unbound -d
    
    Sep 04 12:24:26 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: start of service (unbound 1.13.1).
    Sep 04 12:24:26 vlishchenkolp.fvds.ru systemd[1]: Started Unbound DNS Resolver.
    Sep 04 12:24:26 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: generate keytag query _ta-4f66. NULL IN
    Sep 04 12:30:09 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: generate keytag query _ta-4f66. NULL IN
    Sep 04 12:36:16 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: generate keytag query _ta-4f66. NULL IN
    Sep 04 12:41:48 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: generate keytag query _ta-4f66. NULL IN
    Sep 04 12:47:27 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: generate keytag query _ta-4f66. NULL IN
    Sep 04 12:54:35 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: generate keytag query _ta-4f66. NULL IN
    Sep 04 13:02:30 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: generate keytag query _ta-4f66. NULL IN
    Sep 04 13:10:02 vlishchenkolp.fvds.ru unbound[940]: [940:0] info: generate keytag query _ta-4f66. NULL IN
    
    girishG 1 Reply Last reply
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  • girishG Do not disturb
    girishG Do not disturb
    girish Staff
    replied to WiseMetalhead on last edited by
    #5

    @WiseMetalhead said in 500 error after 7.5.2. update:

    I get the following response. Is this how it's supposed to be?

    you are supposed to get some json output. If you visit https://api.cloudron.io/api/v1/apps on the browser, you will see what the output is supposed to look ilke. Do you see that when do curl ?

    WiseMetalheadW 1 Reply Last reply
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  • WiseMetalheadW Offline
    WiseMetalheadW Offline
    WiseMetalhead translator
    replied to girish on last edited by
    #6

    @girish said in 500 error after 7.5.2. update:

    Do you see that when do curl

    There is no output after the line TLSv1.3 (OUT), TLS handshake, Client hello (1):.

    girishG 1 Reply Last reply
    0
  • girishG Do not disturb
    girishG Do not disturb
    girish Staff
    replied to WiseMetalhead on last edited by
    #7

    @WiseMetalhead it's not able to connect to api.cloudron.io for some reason. Is there some firewall ? Otherwise, can you write to support@cloudron.io and we can investigate.

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  • WiseMetalheadW Offline
    WiseMetalheadW Offline
    WiseMetalhead translator
    wrote on last edited by
    #8

    Suddenly, after 1-2 hours, everything started working by itself. My hosting provider confirmed that there is no IP blocking on their end. I'll email you if the problem occurs again.

    1 Reply Last reply
    0
  • nebulonN nebulon has marked this topic as solved on

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