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Cloudron Forum

Apps | Demo | Docs | Install

Dashboard says 'Already Activated'

Scheduled Pinned Locked Moved Unsolved Support
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  • L Offline
    L Offline
    letecho
    wrote on last edited by
    #1

    Hi,

    How would you handle this troubleshooting problem?-> Domain Configuration
    Already activated

    ACTUALLY : I fulled erase DNS RECORD in cloudflare and reasign DNS RECORD
    TO my.lg2-soft.fr to a new IPV4 PUBLIC (same)
    lg2-soft.fr to a new IPV4 PUBLIC (same)

    Now, the main issue is that I can't access my website dashboard because : my.lg2-soft it keeps redirecting to https://my.lg2-soft.fr/setupdns.html. Additionally, when I try to log in with the API and key, I receive the message: "Domain Configuration Already Activated."

    I try some modification with host file but no result and now is cleaned.

    I would greatly appreciate any assistance in resolving this issue. Thank you!

    L 1 Reply Last reply
    0
  • L Offline
    L Offline
    letecho
    replied to letecho on last edited by
    #2

    @letecho ![alt text](Capture d’écran 2023-09-07 102134.png image url)

    girishG 1 Reply Last reply
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  • girishG Offline
    girishG Offline
    girish Staff
    replied to letecho on last edited by
    #3

    @letecho thanks for reporting! this looks like a regression in Cloudron 7.5. I have to check what is going on. In the meantime, maybe you can just setup Cloudron afresh. Probably quicker than waiting for me to identify the issue.

    1 Reply Last reply
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  • girishG girish marked this topic as a question on
  • girishG Offline
    girishG Offline
    girish Staff
    wrote on last edited by
    #4

    @letecho actually, if you have time, can you drop me a note at support@cloudron.io and I can debug your server directly. thanks!

    1 Reply Last reply
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  • L Offline
    L Offline
    letecho
    wrote on last edited by
    #5

    The problem is I have multiples websites running, and it's actually all working 🙂
    I can log in all websites with no problems.
    I have full backup and it's not a problem if we try some tricks on the server.

    1 Reply Last reply
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  • L Offline
    L Offline
    letecho
    wrote on last edited by
    #6

    I can setup a rust remote of my server if you want access contact me in private

    girishG 1 Reply Last reply
    1
  • girishG Offline
    girishG Offline
    girish Staff
    replied to letecho on last edited by
    #7

    @letecho I don't know what a rust remote is , but as mentioned if you can write to us at support@cloudron.io , we can figure out a way to debug this.

    1 Reply Last reply
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  • L Offline
    L Offline
    letecho
    wrote on last edited by
    #8

    ok i sent a @mail to support@cloudron.io you can reply when you want I'm available today

    1 Reply Last reply
    1
  • girishG Offline
    girishG Offline
    girish Staff
    wrote on last edited by
    #9

    @letecho Did you sort this out? We sent you a mail saying we cannot connect but got no response.

    1 Reply Last reply
    0

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