Cloudron Forum

@joseph Thank you, I had already found that information. I need to run some scan tests, but I can't do them on all storages. How can I find the path of the external storage? The folder is SMB.

sudo -u www-data php occ files:scan --path="/SMB"

@andreasdueren I use Time4VPS but I don't understand the question. What I would like to know is if you use the Nextcloud app for external storage or if you mount the disks in another way, because I'm having problems with the External Storage app.

As I mentioned in a post a few days ago, I have always used the External Storage app to mount external storage in SMB/CIFS. However, since updating to version 30, I have been experiencing several issues. For example, when I upload files or folders, I don't see them in the Nextcloud interface, even though they are present on the disk, and performing file scans only makes the situation worse. Can you suggest another method for connecting external storage? Probably Volumes mount ? Thank you

@jdaviescoates said in Issue with Saving Email Attachments in Version 30.0.2:

Nextcloud Mail app

Yes is Nextcloud Mail app I just would to know if others have the same issue.

Hello everyone,

I have version 30.0.2 and I am unable to save email attachments to folders. Has anyone else encountered this issue?

Thanks!

I accidentally solved the problem of the folder that wouldn't open and kept loading infinitely.

When I tried downloading and uploading the folders to a new folder, the same problem occurred again. I noticed that the cause was an empty Readme.md file of 0KB.

This problem occurs starting from version 30.0.2; it didn't happen with version 30.0.1. After deleting the file remotely, the folder opens. You can try creating a folder and uploading an empty Readme.mdfile; you should encounter the same problem.

A bug report should be created, but I don't know if it happens only to me. So, anyone who wants to can try it to see if it’s indeed a bug.

The second problem, where many empty folders aren't shown after scanning, I couldn't explain. Since it's an external storage used only with Nextcloud, it should be fine permission-wise. This actually concerns me more, because theoretically, with external storage, a cron job should be added to scan files every 15 minutes:

sudo -u www-data php occ files:scan --all

as indicated in the documentation: Nextcloud External Storage Configuration

I hope this can be helpful to someone, especially because I haven't found similar cases online and I discovered it only by chance.

I tried restoring the previous backup, and the problem occurs when I update from version 30.0.1 to 30.0.2.

Since it's just one directory, I can recreate a new directory and move the folders from the directory that won't open to the new one using WebDAV. The problem is that when I run the files:scan command, it empties the directories. What am I doing wrong? How can I retrieve the path of the external disk for that directory?

Here is the command I'm using: sudo -u www-data php -f /app/code/occ files:scan <username> --path=/<username>/files/externaltest if I have [IP]/storage/directory.

@nebulon yes I am using external storage configuration gui. but I can see all the folders and files. Only one folder if I try to open the loading cursor keeps spinning. If I open the disk from windows terminal that folder work fine. I don't understand why if I try to make a files:scan nextcloud remove so many files and folders. probably I make something wrong becuase is an external disk ?

I am encountering a problem that I am unable to resolve, and I hope someone can help me.

In Nextcloud, I have two external hard drives (Ubuntu/Samba) mounted through the Nextcloud panel in CIF, and everything was working perfectly until I updated to version 30.0.2. After the update, a single folder is causing problems: when I try to open it, the loading cursor keeps spinning, but the files never appear.

I tried to run a scan from the terminal using the command "sudo -u www-data php -f /app/code/occ files:scan --all", but this removed approximately 4080 files and folders. I have checked by connecting to the disk, and the files and folders are still there, but Nextcloud cannot display them.

This is a very urgent situation, and I would appreciate any help or suggestions. Thank you in advance for your support!!

@necrevistonnezr Yes, I knew this, which is why I didn't understand your comment about a rollback from a major version since we're not talking about that case here. Moreover, the bug has been present since version 29.0.8, the second-to-last update, which evidently didn't include just bug fixes or security patches. This is perhaps what they should avoid.

In any case, the intention of my post was to warn others like myself who don't want to receive calls from customers complaining about a bug after the latest update, and to thank the Cloudron team for checking updates before releasing them.

@necrevistonnezr Why are you talking about a major release? The last update I have on Cloudron is version 29.0.8, am I mistaken? Is version 30.0.0 already available?

Anyway, I understand your point but there are some bugs that make life difficult for users during intensive activities. Like the recent one of automatic logout every 30 minutes and this one, with many folders containing many files that need to be updated in sequence, is practically inconvenient.

I tried version 29.0.8, but I encountered an issue that significantly slows down operations: when closing a file, the list view scrolls to the first file. With long file lists, this is very inconvenient, especially if you are making sequential changes to documents.

I have seen that this has already been reported as a bug, and some users are experiencing it even in version 30.0.1.

https://github.com/nextcloud/server/issues/48545

I had to roll back to version 29.0.6 and will have to wait until this issue is resolved, perhaps in version 30.0.2 or whenever.

I am very grateful to the Cloudron team for waiting and testing before releasing an update.

This isn't the first time we've been stuck on a version due to usability issues, unable to update until the bug is fixed. For those who don't notice and update anyway, having to live with a bug for a long time until it's fixed is frustrating.

This is just a reflection to inform others of this issue.

What @necrevistonnezr says is totally appropriate. There are bugs, like in this case, that cannot wait for an update to be released but should be released as a priority. The dental clinic secretaries have been doing the swing (logout/login) for 2 weeks to register appointments. In the end, with this bug it is possible to continue working but, what would have happened if it completely prevented an operation, we went back to pen and paper? Although updates can be scheduled over the weekend to have time to test and possibly restore the old version, the real problems occur with normal use and, after adding data, it is not possible to go back. I therefore hope that Nexcloud understands that, in some cases, it is important to release emergency fix releases.

As I opened this post, I already indicated that I had opened an issue on GitHub, the one mentioned in the previous comment.

https://github.com/nextcloud/server/issues/45132#issuecomment-2098151745

Now, whoever applied the fix, which is hoped to be released in the next release, encountered this problem:

"for us #45093 did fix the auto logout error but Nextcloud Office / Collabora Code could not access the files any more, so we had to choose what’s more important, NC Office or a reliable Talk App.

A general question: Does the Maintenance and Release Schedule, in this case for 28.0.6 (2024-05-23) and 29.0.1 (2024-05-23), also apply to critical issues like that or are hotfixes rolled out via the Updater earlier?".

I don’t know if this can also cause problems with OnlyOffice. I believe that must be very careful when performing the update, at least try the operation of the main applications.

It's not a matter of plugins or browsers. New installation and incognito browser.

@girish Thank you! It's not regular, in some cases it happens during use. For example, in the clinic where downtime is rare, it happened 3 or 4 times to accounts even just switching from file to calendar. I did a new installation and I noticed that if the browser window is minimized, if I reopen it after a while it requires login.

After the latest update from 28.0.4 to 28.0.5, there’s an auto logout problem with or without activity.

I also tried to add these parameters

‘session_lifetime’ => 86400, ‘session_keepalive’ => true, ‘auto_logout’ => false,

in the config.php but nothing, the problem persists.

I reported this bug:

https://github.com/nextcloud/server/issues/45132

the response:

Please try to apply #45093. it is for 29, but the changes can be done for 28 as well until the backport is done.

https://github.com/nextcloud/server/pull/45093

Has anyone else encountered this problem?

Thank you.

no I am referring the path in the browser when you open a file or folder mydomain.com/apps/files/files/?dir=/

Hi, After the latest update (28.0.2), the file path is now app/files/files/ instead of the previous app/files/. Can you confirm if this new path is correct or if there is a problem with the update? I don’t have any malfunctions but it seems strange to me. Can you confirm if the new address is normal? Thank you.

Would be great!