Not Receiving Tickets in FreeScout Helpdesk (Cloudron) – 419 Errors on /polycast/receive

[Felipe.rubilar]

Hello everyone,

We are running FreeScout on Cloudron, and for about the last 2 hours, our organization has not been receiving any new tickets in our FreeScout helpdesk. Upon checking the system logs, I noticed repeated errors like the following:

POST /polycast/receive HTTP/1.1" 419 21 ...
App details:

FreeScout version: 1.8.197
Cloudron App ID: 99b9ef3d-b524-4349-b7ab-823205ca5f58
Cloudron package version: net.freescout.cloudronapp@1.15.21
Installed at: 26/08/2020
Last updated: 11:58
From what I understand, HTTP 419 errors in Laravel (which FreeScout is based on) are usually related to session or CSRF token issues. However, we have not made any changes to the internal app configuration or the .env file—we only manage the app through the Cloudron dashboard.

So far, I have tried:

Restarting the app from the Cloudron dashboard.
Verifying the incoming mail (IMAP/POP3) configuration in FreeScout.
Testing from different browsers and incognito mode.
Confirming that the server time is correct.
Despite these steps, the issue persists and no new tickets are being received by the helpdesk.

Has anyone experienced this issue or knows how to resolve it?
Is there any internal configuration that needs to be changed, or is this a known bug with FreeScout on Cloudron?

Here is a relevant log snippet:

POST /polycast/receive HTTP/1.1" 419 21 "https://mesa.solutoria.help/"
Any help or guidance would be greatly appreciated!

Best regards,
Felipe Rubilar