@james sorry of the late response I tried it, and it shows these data
root@CloudronMain:~# cloudron-support --troubleshoot
[OK] node version is correct
[OK] docker is running
[OK] MySQL is running
[OK] nginx is running
[OK] box is running
[OK] unbound is running
[OK] Dashboard is reachable via domain name
[OK] Domain elevatecalls.io is valid and has not expired
root@CloudronMain:~#
Tried updating cloudron and we got this error
SQL is not runinng:
(HTTP code 500) server error - Cannot restart container mysql: failed to create shim task: OCI runtime create failed: runc create failed: unable to start container process: error during container init: error mounting "/home/yellowtent/platformdata/mysql" to rootfs at "/var/lib/mysql": mount /home/yellowtent/platformdata/mysql:/var/lib/mysql (via /proc/self/fd/6), flags: 0x5000: not a directory: unknown: Are you trying to mount a directory onto a file (or vice-versa)? Check if the specified host path exists and is the expected type
Our version:
v7.7.2 (Ubuntu 20.04.5 LTS)
VendorLinode
ProductCompute Instance
CPU16 Core "AMD EPYC 7542 32-Core Processor"
Memory33.66 GB RAM & 4.29 GB Swap
storage 600+
storage used: 400+
Kernel: We tried 5.4, 5.10 and 5.15
It was too risky to update it there so we have to install it to a diffrent server and set up a diffrent cloudron and freescout therefore we can just migrate the update. do you think this is better?
Hi everyone,
Our main goal is to update FreeScout to the latest version, because we currently have several FreeScout modules that cannot be used or activated due to the core FreeScout version being outdated.
Current FreeScout environment:
Version: 1.8.169
Timezone (.env): America/New_York (GMT-0500)
Protocol: HTTPS
Database: MySQL 8.0.34-0ubuntu0.22.04.1
Web Server: Apache/2.4.58 (Ubuntu)
PHP Version: 8.3.6
Current Cloudron environment:
Version: v7.7.1
OS: Ubuntu 20.04.5 LTS
Number of apps/websites: ~10–15 apps running on this instance
Problem:
The update button is missing in the FreeScout web UI
There is no available update shown in the Cloudron dashboard for FreeScout
We suspect that the outdated Cloudron version may be preventing us from updating FreeScout and enabling the required modules.
We would like guidance on:
Is it safe to upgrade Cloudron from v7.7.1 to the latest version?
Will a Cloudron upgrade affect or cause downtime for our 10–15 existing apps?
How long does a Cloudron upgrade usually take in an environment with multiple apps?
Is upgrading Cloudron the recommended path to unlock newer FreeScout versions and module compatibility?
Our priority is to enable the required FreeScout modules while minimizing downtime and risk.
Any guidance, experiences, or best practices would be greatly appreciated.
Thank you!
Hi everyone,
Our main goal is to update FreeScout to the latest version, because we currently have several FreeScout modules that cannot be used or activated due to the core FreeScout version being outdated.
Current FreeScout environment:
*Version: 1.8.169
*Timezone (.env): America/New_York (GMT-0500)
*Protocol: HTTPS
*Database: MySQL 8.0.34-0ubuntu0.22.04.1
*Web Server: Apache/2.4.58 (Ubuntu)
*PHP Version: 8.3.6
Current Cloudron environment:*
*Version: v7.7.1
OS: Ubuntu 20.04.5 LTS
Number of apps/websites: ~10–15 apps running on this instance
Problem:
The update button is missing in the FreeScout web UI
There is no available update shown in the Cloudron dashboard for FreeScout
We suspect that the outdated Cloudron version may be preventing us from updating FreeScout and enabling the required modules.
We would like guidance on:
Our priority is to the required FreeScout modules while minimizing downtime and risk.
Any guidance, experiences, or best practices would be greatly appreciated.
Thank you!
