Hi everyone,
Our main goal is to update FreeScout to the latest version, because we currently have several FreeScout modules that cannot be used or activated due to the core FreeScout version being outdated.
Current FreeScout environment:
Version: 1.8.169
Timezone (.env): America/New_York (GMT-0500)
Protocol: HTTPS
Database: MySQL 8.0.34-0ubuntu0.22.04.1
Web Server: Apache/2.4.58 (Ubuntu)
PHP Version: 8.3.6
Current Cloudron environment:
Version: v7.7.1
OS: Ubuntu 20.04.5 LTS
Number of apps/websites: ~10–15 apps running on this instance
Problem:
The update button is missing in the FreeScout web UI
There is no available update shown in the Cloudron dashboard for FreeScout
We suspect that the outdated Cloudron version may be preventing us from updating FreeScout and enabling the required modules.
We would like guidance on:
Is it safe to upgrade Cloudron from v7.7.1 to the latest version?
Will a Cloudron upgrade affect or cause downtime for our 10–15 existing apps?
How long does a Cloudron upgrade usually take in an environment with multiple apps?
Is upgrading Cloudron the recommended path to unlock newer FreeScout versions and module compatibility?
Our priority is to enable the required FreeScout modules while minimizing downtime and risk.
Any guidance, experiences, or best practices would be greatly appreciated.
Thank you!