Cloudron Forum

Tried updating cloudron and we got this error
SQL is not runinng:

(HTTP code 500) server error - Cannot restart container mysql: failed to create shim task: OCI runtime create failed: runc create failed: unable to start container process: error during container init: error mounting "/home/yellowtent/platformdata/mysql" to rootfs at "/var/lib/mysql": mount /home/yellowtent/platformdata/mysql:/var/lib/mysql (via /proc/self/fd/6), flags: 0x5000: not a directory: unknown: Are you trying to mount a directory onto a file (or vice-versa)? Check if the specified host path exists and is the expected type

Our version:

v7.7.2 (Ubuntu 20.04.5 LTS)
VendorLinode
ProductCompute Instance
CPU16 Core "AMD EPYC 7542 32-Core Processor"
Memory33.66 GB RAM & 4.29 GB Swap
storage 600+
storage used: 400+
Kernel: We tried 5.4, 5.10 and 5.15

Hi everyone,

Our main goal is to update FreeScout to the latest version, because we currently have several FreeScout modules that cannot be used or activated due to the core FreeScout version being outdated.

Current FreeScout environment:

Version: 1.8.169

Timezone (.env): America/New_York (GMT-0500)

Protocol: HTTPS

Database: MySQL 8.0.34-0ubuntu0.22.04.1

Web Server: Apache/2.4.58 (Ubuntu)

PHP Version: 8.3.6

Current Cloudron environment:

Version: v7.7.1

OS: Ubuntu 20.04.5 LTS

Number of apps/websites: ~10–15 apps running on this instance

Problem:

The update button is missing in the FreeScout web UI

There is no available update shown in the Cloudron dashboard for FreeScout

We suspect that the outdated Cloudron version may be preventing us from updating FreeScout and enabling the required modules.

We would like guidance on:

Is it safe to upgrade Cloudron from v7.7.1 to the latest version?

Will a Cloudron upgrade affect or cause downtime for our 10–15 existing apps?

How long does a Cloudron upgrade usually take in an environment with multiple apps?

Is upgrading Cloudron the recommended path to unlock newer FreeScout versions and module compatibility?

Our priority is to enable the required FreeScout modules while minimizing downtime and risk.

Any guidance, experiences, or best practices would be greatly appreciated.

Thank you!

btw can we jump an update fron 7.7.1 to cloudron 8?

Hello guys not an expert of these but we got some leftovers on the server and we notice that when you uninstalled the app it does not actually delete the files so is there a way to delete uninstalled app data?

Platform Versionv7.7.1 (Ubuntu 20.04.5 LTS)
VendorLinode
ProductCompute Instance
CPU16 Core "AMD EPYC 7542 32-Core Processor"
Memory33.66 GB RAM & 4.29 GB Swap

Running Apps: 39
Uninstalled Apps: 21
Total Entries Listed: 68

also just to add, the last time this cloudron was updated was on july 2024

@joseph

I’d like to inform everyone that our current backup takes approximately 3 hours and 45 minutes to complete.

In the event that the server goes down, the full restoration process could take 8–9 hours or possibly longer, depending on the situation.

With this in mind, I would like to ask for your recommendation on how we should proceed. Would it be better to schedule this activity over the weekend to minimize disruption to our employees and clients in case a restore is required?

If we are confident that this will not cause any issues or downtime, we can proceed today.

Please advise on the best course of action.

@girish yeah did found a solution,

I only did recreate container before updating and it fixed the mysql issue.