@lewisl Nobody here is likely to be hurt by your comments. Of course things can be improved, and nobody is denying that, but maybe a subject line with something like "suggestions for improvement" would have been more appropriate. Some of the "so many problems" you mention are just your opinion and refer to issues you yourself had (and can probably fix with the suggestions) or ideas. Perhaps something to think about when giving feedback in future. You might then get a different reaction from other users.