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Yes, I have three backup destinations. But, I see und understand that's not a good idea to do multiple backups at a time... My server is not on limits (CPU 5%, RAM 33%, Disk I/O and Network I/O are low). I think, it will run through, but it's slower than doing the backups one at a time. But the reason seems to be the "lock" of Apps by Cloudron Backup. Will not repeat that... But for now, I will let the system find it's way during the night.

@crazybrad thank you. Almost always I am scratching my own itches, but glad to be able to help others in process. I'm excited to see how Cloudron delivers the functionality, I'm sure it will be more slick than mine. And I don't think they have ever been 'opposed' to it (it's been in cloudron CLI for yonks), it's just there's always been something more important / higher up on the list. A familiar dilemma. Even though my project's lifetime will turn out to have short-lived usefulness, it's been a fun project.

Hello @miednr Yes, for stopped apps a new backup will not be created since nothing has changed. See: https://docs.cloudron.io/backups#retention-policy For installed apps and box backups, the latest backup is always retained regardless of the policy. This ensures at least one backup remains preserved even if all backups fall outside the retention policy. This also preserves the latest backup of stopped apps when not referenced by any box backup. Did you know you can also archive apps? https://docs.cloudron.io/apps#archive

Hello, Is a solution has been found because I'm experiencing the same issue. Video => https://www.loom.com/share/a526c2ccf8ff46108d791ae6e4d862e8 Logs => https://file.thivinfo.com/Cloudron/82a18dde-001d-4c51-a69b-5ac33376e6b5 (1).log

I deleted everything on S3 and then made a fresh backup and tried to import again: Same error. This is the structure on hetzner: [2026-02-07 14:12:46 CET] 3.1MiB STANDARD 2026-02-07-131010-053/app_example.com_v1.4.0.backupinfo [2026-02-07 14:11:58 CET] 8.3KiB STANDARD 2026-02-07-131010-053/app_example.com_v1.4.0/config.json [2026-02-07 14:11:58 CET] 428B STANDARD 2026-02-07-131010-053/app_example.com_v1.4.0/fsmetadata.json [2026-02-07 14:12:46 CET] 4.0GiB STANDARD 2026-02-07-131010-053/app_example.com_v1.4.0/mysqldump [2026-02-07 14:11:58 CET] 3.1MiB STANDARD snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6.backupinfo [2026-02-07 14:11:07 CET] 8.3KiB STANDARD snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/config.json [2026-02-07 14:11:07 CET] 428B STANDARD snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/fsmetadata.json [2026-02-07 14:11:57 CET] 4.0GiB STANDARD snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/mysqldump Still same error: box:backupformat/rsync Recreating empty directories in {"localRoot":"/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4","layout":[]} Feb 07 14:19:49 box:apptask run: app error for state pending_import: BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json' at restoreFsMetadata (/home/yellowtent/box/src/backupformat/rsync.js:188:38) at Object.download (/home/yellowtent/box/src/backupformat/rsync.js:290:11) at process.processTicksAndRejections (node:internal/process/task_queues:105:5) at async download (/home/yellowtent/box/src/backuptask.js:129:5) at async Object.downloadApp (/home/yellowtent/box/src/backuptask.js:169:5) at async installCommand (/home/yellowtent/box/src/apptask.js:341:9) { reason: 'External Error', details: {} } Feb 07 14:19:49 box:tasks setCompleted - 3594: {"result":null,"error":{"message":"Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'","reason":"External Error"},"percent":100} Feb 07 14:19:49 box:tasks updating task 3594 with: {"completed":true,"result":null,"error":{"message":"Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'","reason":"External Error"},"percent":100} Feb 07 14:19:49 Exiting with code 0 Feb 07 14:19:49 box:taskworker Task took 171.978 seconds Feb 07 14:19:49 BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json' Might be something wrong with the way I create the backup?

Hello @pistou79 Please update your app the latest version 1.13.3 this should fix the issue. See: https://forum.cloudron.io/post/119795

@girish Thank you, after upgrading to Cloudron version 9.0.17 (latest), everything started working again.

That did the trick! Thank you! We can close this topic now.

Butterfly mind needed a new toy, so I packaged this. Well actually, it was nice find for a task I have to handle, so thought why not give it a go. Testing it out, and if ok, will add to CustomAppGateway

@staff Shannon This is a powerful ai security tool. You can point it at a website and after a couple of hours it can often find a way to break in, gain admin rights and take the database. https://github.com/KeygraphHQ/shannon

@james sorry of the late response I tried it, and it shows these data root@CloudronMain:~# cloudron-support --troubleshoot [OK] node version is correct [OK] docker is running [OK] MySQL is running [OK] nginx is running [OK] box is running [OK] unbound is running [OK] Dashboard is reachable via domain name [OK] Domain elevatecalls.io is valid and has not expired root@CloudronMain:~#

we're getting closer, this is a part of the scheduled one this morning: 2026-02-06 06:09:31,611 WARNING Could not figure out development release: Distribution data outdated. Please check for an update for distro-info-data. See /usr/share/doc/distro-info-data/README.Debian for details. 2026-02-06 06:09:31,612 INFO Starting unattended upgrades script 2026-02-06 06:09:31,612 INFO Allowed origins are: o=Ubuntu,a=jammy, o=Ubuntu,a=jammy-security, o=UbuntuESMApps,a=jammy-apps-security, o=UbuntuESM,a=jammy-infra-security 2026-02-06 06:09:31,613 INFO Initial blacklist: 2026-02-06 06:09:31,613 INFO Initial whitelist (not strict): 2026-02-06 06:09:46,207 INFO Packages that will be upgraded: libc-bin libc-dev-bin libc6 libc6-dev libssl3 linux-generic linux-headers-generic linux-image-generic linux-libc-dev locales mysql-client-8.0 mysql-client-core-8.0 mysql-server-8.0 mysql-server-core-8.0 openssl screen 2026-02-06 06:09:46,208 INFO Writing dpkg log to /var/log/unattended-upgrades/unattended-upgrades-dpkg.log 2026-02-06 06:09:48,505 ERROR Installing the upgrades failed! 2026-02-06 06:09:48,505 ERROR error message: installArchives() failed 2026-02-06 06:09:48,506 ERROR dpkg returned a error! See /var/log/unattended-upgrades/unattended-upgrades-dpkg.log for details 2026-02-06 06:09:48,952 INFO Package libc-bin is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:48,954 INFO Package libc-dev-bin is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:48,956 INFO Package libc6 is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:48,957 INFO Package libc6-dev is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:49,016 INFO Package libssl3 is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:49,037 INFO Package linux-generic is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:49,044 INFO Package linux-headers-generic is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:49,051 INFO Package linux-image-generic is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:49,058 INFO Package linux-libc-dev is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:49,165 INFO Package locales is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:49,172 INFO Package mysql-client-8.0 is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:49,174 INFO Package mysql-client-core-8.0 is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:49,175 INFO Package mysql-server-8.0 is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:49,177 INFO Package mysql-server-core-8.0 is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:49,189 INFO Package openssl is kept back because a related package is kept back or due to local apt_preferences(5). 2026-02-06 06:09:49,224 INFO Package screen is kept back because a related package is kept back or due to local apt_preferences(5). The mentioned /var/log/unattended-upgrades/unattended-upgrades-dpkg.log: Log started: 2026-02-06 06:09:46 Preconfiguring packages ... Preconfiguring packages ... dpkg: unrecoverable fatal error, aborting: unknown system group 'netdata' in statoverride file; the system group got removed before the override, which is most probably a packaging bug, to recover you can remove the override manually with dpkg-statoverride E:Sub-process /usr/bin/dpkg returned an error code (2) Log ended: 2026-02-06 06:09:47 This is a left over of a "total" removing (2 weeks ago) of netdata installation years ago (now we have graphs in Cloudron 9 we don't need it anymore), I did: sudo dpkg-statoverride --list | grep netdata root netdata 755 /usr/share/netdata/www root netdata 755 /var/lib/netdata/www ~# sudo dpkg-statoverride --remove /usr/share/netdata/www ~# sudo dpkg-statoverride --remove /var/lib/netdata/www ~# sudo dpkg-statoverride --list | grep netdata I'll check tomorrow if the nightly unattended upgrade did work. Thanks @James for pointing the right direction!

@andreasdueren I was able to get a working package going pretty easily (subject to more testing). Is this still available ? Seems not. I've had to remove it temporarily from my CustomAppGateway catalogue. Very happy to put it back with updated repo/dcoker image links. If you're not using OpenObserve anymore and have moved on, I might take a bashing at packaging it, because it is definitely useful and contender to replace my hosted Seq (incapable of self-hosting).