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manfromtunis

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Recent Best Controversial

  • Chatwoot Email Sending Issue After Domain Change
    M manfromtunis

    Hello Cloudron Team,

    I’m facing an issue with the Chatwoot app I’m hosting on Cloudron. Previously, I had it running under the domain support.mydomain.live, and the email functionality was working fine. However, after losing that domain, I had to change the app's domain to support.domain.cc.

    I updated the email settings in Cloudron accordingly, but the app is still trying to send emails using the old domain (support.mydomain.live), resulting in the following error:

    Connection denied. Authenticated user support.app@domain.cc cannot send mail as support.app@mydomain.live

    Steps I’ve tried:
    Screenshot 2025-04-04 141614.png
    Screenshot 2025-04-04 142855.png
    Restarted the app multiple times

    Checked for any variable to force the email update

    Verified that Cloudron’s email settings reflect the new domain

    Despite these efforts, the issue persists. Is there any additional step required to fully update the email configuration for Chatwoot?

    Thanks in advance for your help!

    Chatwoot
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