Cloudron Forum

@docuseal Problem solved, thank you!

@nebulon Yes Sir, I still have the same issue and it is the latest version from a while ago, still giving me "Failed to download files" and there the log:

Feb 11 08:26:53 I, [2025-02-11T13:26:53.269340 #1] INFO -- : [bad0cd38-ad71-40af-8ae4-26945fe93eaf] {"method":"GET","format":"html","controller":"TemplatesPreferencesController","action":"show","status":200,"allocations":18205,"duration":134.71,"view":102.61,"db":17.14,"fwd":"172.16.2.50","params":{"template_id":"27"},"host":"docuseal..net","uid":1}
Feb 11 08:26:54 13:M 11 Feb 2025 13:26:54.013 * 10 changes in 300 seconds. Saving...
Feb 11 08:26:54 13:M 11 Feb 2025 13:26:54.014 * Background saving started by pid 804
Feb 11 08:26:54 804:C 11 Feb 2025 13:26:54.041 * DB saved on disk
Feb 11 08:26:54 804:C 11 Feb 2025 13:26:54.043 * Fork CoW for RDB: current 0 MB, peak 0 MB, average 0 MB
Feb 11 08:26:54 13:M 11 Feb 2025 13:26:54.115 * Background saving terminated with success
Feb 11 08:26:58 I, [2025-02-11T13:26:58.234611 #1] INFO -- : [7f75dc49-22c8-45f9-abf9-1eba0bc5e2ce] {"method":"GET","format":"html","controller":"TemplatesController","action":"show","status":200,"allocations":9035,"duration":72.43,"view":45.53,"db":10.03,"fwd":"172.16.2.50","params":{"id":"27"},"host":"docuseal..net","uid":1}
Feb 11 08:26:58 I, [2025-02-11T13:26:58.350468 #1] INFO -- : [70029a06-9da6-44ab-853d-89389fefadd5] {"method":"GET","format":"json","controller":"PwaController","action":"manifest","status":200,"allocations":314,"duration":1.8,"view":0.83,"db":0.0,"fwd":"172.16.2.50","params":{},"host":"docuseal..net","uid":null}
Feb 11 08:27:00 I, [2025-02-11T13:27:00.129446 #1] INFO -- : [016e8bae-88a8-4ac1-8d78-338944e4ec84] {"method":"GET","format":"html","controller":"DashboardController","action":"index","status":200,"allocations":1727,"duration":22.71,"view":15.0,"db":2.36,"fwd":"172.18.0.1","params":{},"host":"docuseal..net","uid":null}
Feb 11 08:27:00 I, [2025-02-11T13:27:00.449953 #1] INFO -- : [8406469c-4bb1-4752-a11b-b877897c079e] {"method":"GET","format":"html","controller":"SubmissionsController","action":"show","status":200,"allocations":7297,"duration":76.49,"view":25.56,"db":12.91,"fwd":"172.16.2.50","params":{"id":"59"},"host":"docuseal..net","uid":1}
Feb 11 08:27:01 E, [2025-02-11T13:27:01.763624 #1] ERROR -- : [d3a616ef-dc76-4da7-928d-c234416236db] Error when decoding the timestamp response: nested asn1 error (Type=TS_RESP)
Feb 11 08:27:01 I, [2025-02-11T13:27:01.775624 #1] INFO -- : [d3a616ef-dc76-4da7-928d-c234416236db] {"method":"GET","format":"/","controller":"SubmissionsDownloadController","action":"index","status":500,"allocations":50971,"duration":844.7,"view":0.0,"db":28.07,"fwd":"172.16.2.50","params":{"slug":"muG82"},"host":"docuseal..net","uid":1}
Feb 11 08:27:01 E, [2025-02-11T13:27:01.778332 #1] ERROR -- : [d3a616ef-dc76-4da7-928d-c234416236db]
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] OpenSSL::Timestamp::TimestampError (Error when decoding the timestamp response: nested asn1 error (Type=TS_RESP)):
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db]
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] lib/submissions/timestamp_handler.rb:51:in 'OpenSSL::Timestamp::Response#initialize'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] lib/submissions/timestamp_handler.rb:51:in 'Class#new'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] lib/submissions/timestamp_handler.rb:51:in 'Submissions::TimestampHandler#sign'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] hexapdf (1.0.3) lib/hexapdf/digital_signature/signing/signed_data_creator.rb:158:in 'HexaPDF::DigitalSignature::Signing::SignedDataCreator#create_unsigned_attrs'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] hexapdf (1.0.3) lib/hexapdf/digital_signature/signing/signed_data_creator.rb:114:in 'HexaPDF::DigitalSignature::Signing::SignedDataCreator#create'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] hexapdf (1.0.3) lib/hexapdf/digital_signature/signing/signed_data_creator.rb:66:in 'HexaPDF::DigitalSignature::Signing::SignedDataCreator.create'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] hexapdf (1.0.3) lib/hexapdf/digital_signature/signing/default_handler.rb:319:in 'HexaPDF::DigitalSignature::Signing::DefaultHandler#sign'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] hexapdf (1.0.3) lib/hexapdf/digital_signature/signatures.rb:166:in 'HexaPDF::DigitalSignature::Signatures#add'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] hexapdf (1.0.3) lib/hexapdf/document.rb:688:in 'HexaPDF::Document#sign'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] lib/submissions/generate_result_attachments.rb:507:in 'Submissions::GenerateResultAttachments.build_pdf_attachment'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] lib/submissions/generate_result_attachments.rb:72:in 'block in Submissions::GenerateResultAttachments.call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] lib/submissions/generate_result_attachments.rb:61:in 'Array#each'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] lib/submissions/generate_result_attachments.rb:61:in 'Enumerable#filter_map'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] lib/submissions/generate_result_attachments.rb:61:in 'Submissions::GenerateResultAttachments.call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] lib/submissions/ensure_result_generated.rb:27:in 'Submissions::EnsureResultGenerated.call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] app/controllers/submissions_download_controller.rb:22:in 'SubmissionsDownloadController#index'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_controller/metal/basic_implicit_render.rb:8:in 'ActionController::BasicImplicitRender#send_action'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/abstract_controller/base.rb:226:in 'AbstractController::Base#process_action'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_controller/metal/rendering.rb:193:in 'ActionController::Rendering#process_action'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/abstract_controller/callbacks.rb:261:in 'block in AbstractController::Callbacks#process_action'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] activesupport (8.0.1) lib/active_support/callbacks.rb:120:in 'block in ActiveSupport::Callbacks#run_callbacks'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] i18n (1.14.6) lib/i18n.rb:353:in 'I18n::Base#with_locale'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] app/controllers/application_controller.rb:66:in 'ApplicationController#with_locale'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] activesupport (8.0.1) lib/active_support/callbacks.rb:129:in 'block in ActiveSupport::Callbacks#run_callbacks'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] turbo-rails (2.0.11) lib/turbo-rails.rb:24:in 'Turbo.with_request_id'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] turbo-rails (2.0.11) app/controllers/concerns/turbo/request_id_tracking.rb:10:in 'Turbo::RequestIdTracking#turbo_tracking_request_id'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] activesupport (8.0.1) lib/active_support/callbacks.rb:129:in 'block in ActiveSupport::Callbacks#run_callbacks'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] activesupport (8.0.1) lib/active_support/callbacks.rb:140:in 'ActiveSupport::Callbacks#run_callbacks'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/abstract_controller/callbacks.rb:260:in 'AbstractController::Callbacks#process_action'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_controller/metal/rescue.rb:27:in 'ActionController::Rescue#process_action'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_controller/metal/instrumentation.rb:76:in 'block in ActionController::Instrumentation#process_action'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] activesupport (8.0.1) lib/active_support/notifications.rb:210:in 'block in ActiveSupport::Notifications.instrument'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] activesupport (8.0.1) lib/active_support/notifications/instrumenter.rb:58:in 'ActiveSupport::Notifications::Instrumenter#instrument'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] activesupport (8.0.1) lib/active_support/notifications.rb:210:in 'ActiveSupport::Notifications.instrument'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_controller/metal/instrumentation.rb:75:in 'ActionController::Instrumentation#process_action'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_controller/metal/params_wrapper.rb:259:in 'ActionController::ParamsWrapper#process_action'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] activerecord (8.0.1) lib/active_record/railties/controller_runtime.rb:39:in 'ActiveRecord::Railties::ControllerRuntime#process_action'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/abstract_controller/base.rb:163:in 'AbstractController::Base#process'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionview (8.0.1) lib/action_view/rendering.rb:40:in 'ActionView::Rendering#process'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_controller/metal.rb:252:in 'ActionController::Metal#dispatch'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_controller/metal.rb:335:in 'ActionController::Metal.dispatch'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/routing/route_set.rb:67:in 'ActionDispatch::Routing::RouteSet::Dispatcher#dispatch'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/routing/route_set.rb:50:in 'ActionDispatch::Routing::RouteSet::Dispatcher#serve'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/journey/router.rb:53:in 'block in ActionDispatch::Journey::Router#serve'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/journey/router.rb:133:in 'block in ActionDispatch::Journey::Router#find_routes'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/journey/router.rb:126:in 'Array#each'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/journey/router.rb:126:in 'ActionDispatch::Journey::Router#find_routes'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/journey/router.rb:34:in 'ActionDispatch::Journey::Router#serve'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/routing/route_set.rb:908:in 'ActionDispatch::Routing::RouteSet#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] warden (1.2.9) lib/warden/manager.rb:36:in 'block in Warden::Manager#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] warden (1.2.9) lib/warden/manager.rb:34:in 'Kernel#catch'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] warden (1.2.9) lib/warden/manager.rb:34:in 'Warden::Manager#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] rack (3.1.8) lib/rack/tempfile_reaper.rb:20:in 'Rack::TempfileReaper#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] rack (3.1.8) lib/rack/etag.rb:29:in 'Rack::ETag#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] rack (3.1.8) lib/rack/conditional_get.rb:31:in 'Rack::ConditionalGet#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] rack (3.1.8) lib/rack/head.rb:15:in 'Rack::Head#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/http/permissions_policy.rb:38:in 'ActionDispatch::PermissionsPolicy::Middleware#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/http/content_security_policy.rb:38:in 'ActionDispatch::ContentSecurityPolicy::Middleware#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] rack-session (2.0.0) lib/rack/session/abstract/id.rb:272:in 'Rack::Session::Abstract::Persisted#context'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] rack-session (2.0.0) lib/rack/session/abstract/id.rb:266:in 'Rack::Session::Abstract::Persisted#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/middleware/cookies.rb:706:in 'ActionDispatch::Cookies#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/middleware/callbacks.rb:31:in 'block in ActionDispatch::Callbacks#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] activesupport (8.0.1) lib/active_support/callbacks.rbin 'ActiveSupport::Callbacks#run_callbacks'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/middleware/callbacks.rb:30:in 'ActionDispatch::Callbacks#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/middleware/debug_exceptions.rb:31:in 'ActionDispatch::DebugExceptions#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/middleware/show_exceptions.rb:32:in 'ActionDispatch::ShowExceptions#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] lograge (0.14.0) lib/lograge/rails_ext/rack/logger.rb:18:in 'Rails::Rack::Logger#call_app'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] railties (8.0.1) lib/rails/rack/logger.rb:29:in 'Rails::Rack::Logger#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/middleware/remote_ip.rb:96:in 'ActionDispatch::RemoteIp#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] request_store (1.7.0) lib/request_store/middleware.rb:19:in 'RequestStore::Middleware#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/middleware/request_id.rb:34:in 'ActionDispatch::RequestId#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] rack (3.1.8) lib/rack/method_override.rb:28:in 'Rack::MethodOverride#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] rack (3.1.8) lib/rack/runtime.rb:24:in 'Rack::Runtime#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/middleware/executor.rb:16:in 'ActionDispatch::Executor#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] actionpack (8.0.1) lib/action_dispatch/middleware/static.rb:27:in 'ActionDispatch::Static#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] lib/api_path_consider_json_middleware.rb:15:in 'ApiPathConsiderJsonMiddleware#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] lib/normalize_client_ip_middleware.rb:14:in 'NormalizeClientIpMiddleware#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] rack (3.1.8) lib/rack/deflater.rb:47:in 'Rack::Deflater#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] rack (3.1.8) lib/rack/sendfile.rb:114:in 'Rack::Sendfile#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] railties (8.0.1) lib/rails/engine.rb:535:in 'Rails::Engine#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] puma (6.5.0) lib/puma/configuration.rb:279:in 'Puma::Configuration::ConfigMiddleware#call'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] puma (6.5.0) lib/puma/request.rb:99:in 'block in Puma::Request#handle_request'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] puma (6.5.0) lib/puma/thread_pool.rb:389:in 'Puma::ThreadPool#with_force_shutdown'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] puma (6.5.0) lib/puma/request.rb:98:in 'Puma::Request#handle_request'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] puma (6.5.0) lib/puma/server.rb:468:in 'Puma::Server#process_client'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] puma (6.5.0) lib/puma/server.rb:249:in 'block in Puma::Server#run'
Feb 11 08:27:01 [d3a616ef-dc76-4da7-928d-c234416236db] puma (6.5.0) lib/puma/thread_pool.rb:166:in 'block in Puma::ThreadPool#spawn_thread'
Feb 11 08:27:01 I, [2025-02-11T13:27:01.784623 #1] INFO -- : [d3a616ef-dc76-4da7-928d-c234416236db] {"method":"GET","format":"/","controller":"ErrorsController","action":"show","status":500,"allocations":372,"duration":2.61,"view":0.33,"db":0.0,"fwd":"172.16.2.50","params":{"slug":"muG82"},"host":"docuseal..net","uid":null}
Feb 11 08:27:10 I, [2025-02-11T13:27:10.122098 #1] INFO -- : [55c2febc-6a77-4a34-93bd-8c82b86f5f29] {"method":"GET","format":"html","controller":"DashboardController","action":"index","status":200,"allocations":1727,"duration":32.28,"view":20.58,"db":5.97,"fwd":"172.18.0.1","params":{},"host":"docuseal..net","uid":null}

@joseph Thank you so much, problem solved.

Hello @Nebulon,

I’ve noticed that any update after version 1.11.1 removes or no longer displays the asset history, making it impossible to track an asset’s movement. As soon as Snipe-IT is upgraded from that version, the historical information appears to be removed or becomes inaccessible.

Could you please advise if there is a fix or workaround available for this issue? Thank you.

Good morning:

Here are the logs that came out when the user tried to download the PDF file from Docuseal: https://drive.google.com/file/d/1IbcD_QXWY6Rr08iPWKWmxZ_YaAaKKQiL/view?usp=sharing

Thank you

Good afternoon,

I hope this message finds you well.

We are experiencing an issue when attempting to download PDF files from Docuseal. Following the update to version 1.6.18, a pop-up window appears displaying the error message "Failed to download files." We would greatly appreciate your assistance in resolving this matter promptly.

Thank you for your attention and support.

Best regards,