Hello everyone,
I can retrieve various details (threads, customer info, etc.) through the Freescout API, but the email headers—specifically the Message-ID—of an incoming email don’t seem accessible. Even though the Message-ID is visible under “Show original” in the Freescout interface, I can’t find a way to get it via the API or a webhook.
Has anyone figured out how to access the Message-ID via the API, a webhook, or another method? Any pointers would be greatly appreciated!
Thanks in advance.