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  3. Issues with WordPress Corruption and Backup Management

Issues with WordPress Corruption and Backup Management

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  • J joseph

    @SamGreenwood said in Issues with WordPress Corruption and Backup Management:

    I doubt it, I don't see any traffic that looks unusual. It seems like an issue with the WP package.

    Do you have the logs when WP is down? It could also be a plugin related issue. Update plugins one by one and after each update restart the app to check which plugin might be causing it

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    SamGreenwood
    wrote on last edited by
    #9

    @joseph give me a bit I'll pull them.

    S 1 Reply Last reply
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    • S SamGreenwood

      @joseph give me a bit I'll pull them.

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      SamGreenwood
      wrote on last edited by
      #10

      @SamGreenwood Also, is there a way to pull the main Cloudron log file and the app log files at once?

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      • S SamGreenwood

        @SamGreenwood Also, is there a way to pull the main Cloudron log file and the app log files at once?

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        joseph
        Staff
        wrote on last edited by
        #11

        @SamGreenwood dont' need the cloudron log file, just the app logs is sufficient.

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          p44
          translator
          wrote on last edited by
          #12

          @SamGreenwood try do disable all Wp plugins and themes. Simply, you can rename those folders (/wp-content/plugins and /wp-content/themes) adding something after, then create new empty ones. And try if something changes. I don't think issue is related to backup.

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            SamGreenwood
            wrote on last edited by
            #13

            Here are links the the logs:

            • Cloudron Sys Log
            • WordPress Event Log
            • WordPress Terminal Log
            P 1 Reply Last reply
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            • S SamGreenwood

              Here are links the the logs:

              • Cloudron Sys Log
              • WordPress Event Log
              • WordPress Terminal Log
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              p44
              translator
              wrote on last edited by
              #14

              @SamGreenwood

              About Wordpress,

              • list item have you disabled all plugins and themes?
              • did you check that wp-config.php is properly configured? (Eg. DB_NAME, DB_USER, DB_PASSWORD and DB_HOST).

              In this situation, I think could be better to hire a Wp dev that can take a deep look inside...

              About Cloudron,

              it seems you don't have enough space on VPS (Error: Not enough disk space)...

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                joseph
                Staff
                wrote on last edited by
                #15

                There seem to be separate issues.

                Cloudron backup errored with error: Error copying snapshot/app_542a898c-ae8f-4b67-b06e-16104dd8cdf4.tar.gz (12168190995 bytes): AccessDenied AccessDenied: null

                This is the backup error. It says access denied. How/where are your backups stored? Does the API key have permissions to Copy?

                2025-01-18T00:00:37.000Z [Sat Jan 18 00:00:37.378324 2025] [php:error] [pid 66] [client 172.18.18.140:58048] PHP Fatal error: Uncaught Error: Failed opening required '/app/data/wp-content/plugins/wp-rest-api-authentication/admin\partials\notices\class-mo-api-authentication-notices-utils.php' (include_path='.:/usr/share/php') in /app/data/wp-content/plugins/wp-rest-api-authentication/includes/class-miniorange-api-authentication-cron-manager.php:14\nStack trace:\n#0 /app/data/wp-content/plugins/wp-rest-api-authentication/includes/class-miniorange-api-authentication.php(130): require_once()\n#1 /app/data/wp-content/plugins/wp-rest-api-authentication/includes/class-miniorange-api-authentication.php(76): Miniorange_Api_Authentication->load_dependencies()\n#2 /app/data/wp-content/plugins/wp-rest-api-authentication/miniorange-api-authentication.php(124): Miniorange_Api_Authentication->__construct()\n#3 /app/data/wp-content/plugins/wp-rest-api-authentication/miniorange-api-authentication.php(127): run_miniorange_api_authentication()\n#4 /app/code/wp-settings.php(471): include_once('...')\n#5 /app/data/wp-config.php(118): require_once('...')\n#6 /app/code/wp-load.php(50): require_once('...')\n#7 /app/code/wp-blog-header.php(13): require_once('...')\n#8 /app/code/index.php(17): require('...')\n#9 {main}\n thrown in /app/data/wp-content/plugins/wp-rest-api-authentication/includes/class-miniorange-api-authentication-cron-manager.php on line 14

                There is a PHP erorr coming from wp-rest-api-authentication plugin. You have to debug the backtrace above.

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                  SamGreenwood
                  wrote on last edited by
                  #16

                  Clarification:

                  This instance has WP Multisite enabled. I get the error mentioned above on the subcidiary sites but get a "Error establishing a database connection" on the main network site.

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                  • S SamGreenwood

                    Clarification:

                    This instance has WP Multisite enabled. I get the error mentioned above on the subcidiary sites but get a "Error establishing a database connection" on the main network site.

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                    J Offline
                    joseph
                    Staff
                    wrote on last edited by
                    #17

                    @SamGreenwood can you try disabling wp-rest-api-authentication ? I suspect that plugin is the source of the issue. See https://docs.cloudron.io/apps/wordpress-managed/#disabling-plugin

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                    • S Offline
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                      SamGreenwood
                      wrote on last edited by
                      #18

                      I followed the instructions, now the child sites work but the main network site isn't,

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