Everytime Nextcloud breaks when it app is autoupdated by Cloudron itself

[BhargavRJ]

My Cloudron auto update thingy not working properly at all. Every time when Cloudron auto updates the Nextcloud app it breaks.

Why?

How am I suppose to use it? If Cloudron meant to make it simple it is rather making things useless.

Log file

[BrutalBirdie]

@BhargavRJ said in Everytime Nextcloud breaks when it app is autoupdated by Cloudron itself:

Why?

@BhargavRJ said in Everytime Nextcloud breaks when it app is autoupdated by Cloudron itself:

How am I suppose to use it? If Cloudron meant to make it simple it is rather making things useless.

Yes, but Nextcloud with its own app/plugin system, with plugins that do not get maintained or get any QA, even installing one wrong app in Nextcloud can cause the whole thing to blow up.
I am looking at your logs, and maybe I can see something.
Give me some time.

[BrutalBirdie]

And there it is.
The pattern is clear.
Fails after trying to update the apps and then loops.

Something is f*ed with your installed apps.
Some app wants to run an occ command, and it can't for some reason.

Can you provide the /app/data/data/nextcloud.log as well?

[BhargavRJ]

Sure, here it is.

nextcloud.log

[BrutalBirdie]

It seems the logfile you have provided only has log for the 2025-04-18 day with the last message:

{"reqId":"8Gsfh0cgjdThsRdIBMZJ","level":1,"time":"2025-04-18T23:39:26+00:00","remoteAddr":"","user":false,"app":"updater","method":"","url":"--","message":"\\OC\\Updater::resetLogLevel: Reset log level to Error(3)","userAgent":"--","version":"31.0.4.1","data":{"app":"updater"}}

Can you preroduce the above error and then get a fresh nextcloud.log file?

[BhargavRJ]

I am not sure how to do that. My Nextcloud app is right now not responding. As to be clear, I am not using this app at all. The last time when Cloudron updated it, it broke. So, I thought not to put any data in this Nextcloud. It was I think 2025-04-18 when I installed Nextcloud again. From then I was just checking now and then whether i can open the Nextcloud app or not. And once again today, it went into not responding when cloudron tried to update it. I just only installed task app in Nextcloud and I have not installed any other app also. If you can tell me how to reproduce above error, I can follow the path. I am learning all these things so I may be noob in some areas. Sorry for that.

Thank you.

[BrutalBirdie]

@BhargavRJ so you are telling me you have not installed any plugins inside Nextcloud?
And never used the app? Just installed Nextcloud and left it sitting there?

[BhargavRJ]

Yes, exactly.

[BhargavRJ]

Now, I managed to restore it using the Cloudron backups. Now it is up and running again. Can you tell me what should I take care while updating? I don't want to simply press just update button in Cloudron this time.

[BrutalBirdie]

Normally there should be no issue.
Since the restore from the backup worked, just try to update the app again.

[BhargavRJ]

update stuck at nextcloud app starting.

logs

[BhargavRJ]

Here, only thing I did new is, my nextcloud data is being stored at my NFS storage using volume option of cloudron. Can it create some issues?

[BhargavRJ]

Updated logs.

Now app is displaying Not responding

updated logs

[BrutalBirdie]

@BhargavRJ said in Everytime Nextcloud breaks when it app is autoupdated by Cloudron itself:

Here, only thing I did new is, my nextcloud data is being stored at my NFS storage using volume option of cloudron. Can it create some issues?

Yes this might cause issues with permissions and such.
If this is the last thing you changed and then the issues started, you have your culprit.

[BrutalBirdie]

Great, https://docs.nextcloud.com/ is down right now.

[BhargavRJ]

I think I have found the culprit.

When I use my nfs volume for the data directory in Nextcloud, it breaks when it gets updated.

But it should not happen. It works perfectly fine otherwise with my nfs storage, but when I update it breaks.

I think it has something to do with Cloudron.

[jdaviescoates]

https://docs.cloudron.io/apps/#data-directory says:

Add the external disk as a volume named seagate.

and

mountpoint and nfs volumes may or may not work depending on the destination filesystem.

But at the same time https://docs.cloudron.io/storage/#default-data-directory says:

Do not use a Cloudron Volume as storage location for the directories below. Set up fstab or systemd mount manually.

So that's about as clear as mud

[joseph]

@jdaviescoates The storage section page is meant for server directory configuration . I think that setup is quite geeky and people commonly make mistakes . I think we should remove it altogether cc @staff