Update from 8.3.2 to 9.0.x fails

[Divemasterza]

When trying to update to version 9.0.x the update process exits with a error code

Nov 14 00:04:58
Nov 14 00:05:03 box:shell 2025-11-13T22:05:03 ==> update: cloudron-updater is still active. will check in 5 seconds
Nov 14 00:05:03
Nov 14 00:05:08 box:shell 2025-11-13T22:05:08 ==> update: cloudron-updater failed
Nov 14 00:05:08
Nov 14 00:05:08 box:shell updater: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/update.sh /tmp/box-4248070419 /home/yellowtent/platformdata/logs/tasks/7769.log errored BoxError: updater exited with code 1 signal null
Nov 14 00:05:08 at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:137:19)
Nov 14 00:05:08 at ChildProcess.emit (node:events:519:28)
Nov 14 00:05:08 at ChildProcess.emit (node:domain:488:12)
Nov 14 00:05:08 at ChildProcess._handle.onexit (node:internal/child_process:294:12) {
Nov 14 00:05:08 reason: 'Shell Error',
Nov 14 00:05:08 details: {},
Nov 14 00:05:08 code: 1,
Nov 14 00:05:08 signal: null
Nov 14 00:05:08 }
Nov 14 00:05:08 box:locks write: current locks: {"update_task":null}
Nov 14 00:05:08 box:locks release: update
Nov 14 00:05:08 box:taskworker Task took 5514.708 seconds
Nov 14 00:05:08 box:tasks setCompleted - 7769: {"result":null,"error":null}
Nov 14 00:05:08 box:tasks update 7769: {"percent":100,"result":null,"error":null}

Any idea?

[nebulon]

Can you check if you see any errors in the mentioned log file for the update task?
The file can be found at /home/yellowtent/platformdata/logs/tasks/7769.log

[Divemasterza]

So the log reflect the same data (quite a large log)

First part of the logo is the backup part - Successful

2025-11-13T21:54:51.507Z box:backupupload upload completed. error: null
2025-11-13T21:54:51.507Z box:backuptask runBackupUpload: result - {"result":""}
2025-11-13T21:54:51.529Z box:backuptask uploadBoxSnapshot: took 2.253 seconds
2025-11-13T21:54:51.532Z box:backuptask rotateBoxBackup: rotating to id 2025-11-13-203330-497/box_v8.3.2

The comes the grabbing of the release and locks

2025-11-13T21:54:51.879Z box:locks acquire: update
2025-11-13T21:54:51.880Z box:tasks update 7769: {"percent":70,"message":"Installing update"}
2025-11-13T21:54:51.880Z box:updater Updating box with https://releases.cloudron.io/box-bfe9ee457d-bfe9ee457d-9.0.8.tar.gz
2025-11-13T21:54:51.880Z box:shell updater /usr/bin/sudo -S /home/yellowtent/box/src/scripts/update.sh /tmp/box-4248070419 /home/yellowtent/platformdata/logs/tasks/7769.log
2025-11-13T21:54:51.914Z box:shell 2025-11-13T21:54:51 ==> update: updating Cloudron with /tmp/box-4248070419
2025-11-13T21:54:51.947Z box:shell Running as unit: cloudron-updater.service; invocation ID: 53a06dc92d404749a38995ac6f589301
2025-11-13T21:54:51.956Z box:shell 2025-11-13T21:54:51 ==> update: cloudron-updater is still active. will check in 5 seconds
2025-11-13T21:54:52 ==> installer: Updating from 8.3.2 to 9.0.8
/usr/bin/docker

then for roughly 10 minutes

2025-11-13T21:55:01.984Z box:shell 2025-11-13T21:55:01 ==> update: cloudron-updater is still active. will check in 5 seconds

With fail thereafter

2025-11-13T22:05:03.577Z box:shell 2025-11-13T22:05:03 ==> update: cloudron-updater is still active. will check in 5 seconds

2025-11-13T22:05:08.591Z box:shell 2025-11-13T22:05:08 ==> update: cloudron-updater failed

2025-11-13T22:05:08.596Z box:shell updater: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/update.sh /tmp/box-4248070419 /home/yellowtent/platformdata/logs/tasks/7769.log errored BoxError: updater exited with code 1 signal null
    at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:137:19)
    at ChildProcess.emit (node:events:519:28)
    at ChildProcess.emit (node:domain:488:12)
    at ChildProcess._handle.onexit (node:internal/child_process:294:12) {
  reason: 'Shell Error',
  details: {},
  code: 1,
  signal: null
}
2025-11-13T22:05:08.604Z box:locks write: current locks: {"update_task":null}
2025-11-13T22:05:08.605Z box:locks release: update
2025-11-13T22:05:08.605Z box:taskworker Task took 5514.708 seconds
2025-11-13T22:05:08.605Z box:tasks setCompleted - 7769: {"result":null,"error":null}
2025-11-13T22:05:08.607Z box:tasks update 7769: {"percent":100,"result":null,"error":null}

[girish]

@Divemasterza can you also check /home/yellowtent/platformdata/logs/updater/ (there is a log file there) OR journalctl -u cloudron-updater ? (the log location depends on the ubuntu version)

I think most likely it is getting stuck in dpkg installation of the latest docker. Can you see if apt-install -y --fix-missing is working ok? Or dpkg --force-confold --configure -a . Sometimes, they ask questions and get stuck despite asking them to move on.

[Divemasterza]

@girish said in Update from 8.3.2 to 9.0.x fails:

@Divemasterza can you also check /home/yellowtent/platformdata/logs/updater/ (there is a log file there) OR journalctl -u cloudron-updater ? (the log location depends on the ubuntu version)

No logs there

@girish said in Update from 8.3.2 to 9.0.x fails:

Can you see if apt-install -y --fix-missing is working ok?

I am sure you meant apt-get install -f -y
all good on that side

@girish said in Update from 8.3.2 to 9.0.x fails:

dpkg --force-confold --configure -a

No output

[girish]

@Divemasterza thanks. Mmm, a bit lost here since there are no logs to work with. Can you send a mail to support@cloudron.io ? We can debug it, would be good to figure out what the issue is.