EspoCRM stopped working suddenly

[creative567145]

EspoCRM stopped working.
It's marked as: Not responding

The current version is:
App title & version - Espo CRM 9.2.5
Package version - com.espocrm.cloudronapp@2.19.4

This is the error in the logs:

-----
Nov 21 10:29:15 2025-11-21T09:29:15Z
Nov 21 10:29:15 ==> Could not upgrade
Nov 21 10:29:23 => Healthcheck error: Error: connect EHOSTUNREACH 172.18.17.12:8000
Nov 21 10:29:33 => Healthcheck error: Error: connect EHOSTUNREACH 172.18.17.12:8000
Nov 21 10:29:43 => Healthcheck error: Error: connect EHOSTUNREACH 172.18.17.12:8000
Nov 21 10:29:53 => Healthcheck error: Error: connect EHOSTUNREACH 172.18.17.12:8000
Nov 21 10:30:03 => Healthcheck error: Error: connect EHOSTUNREACH 172.18.17.12:8000
Nov 21 10:30:13 => Healthcheck error: Error: connect EHOSTUNREACH 172.18.17.12:8000
Nov 21 10:30:15 ==> Fixing up modules
Nov 21 10:30:16 ==> Data version is 9.1.9. Expecting 9.2.5
Nov 21 10:30:16 ==> Running upgrade script
Nov 21 10:30:20 => Healthcheck error: Error: connect ECONNREFUSED 172.18.17.12:8000
Nov 21 10:30:20 ==> Failed to upgrade.
Nov 21 10:30:20 ----- Upgrade output -----
Nov 21 10:30:20 Error: Your EspoCRM version (9.1.9) is not supported. Required version: 9.2.4.

Has anybody else had this problem? If yes, please share the solution

[james]

Hello @creative567145
Did you do any changes to the app or Cloudron before this issue occurred?
You can try to create a backup (so you don't lose any current data) and then restore or clone from the previous backup that worked.

[creative567145]

Hi @james
It is for a client. They have let some freelancer to log in and install custom Plugins. Then something broke.
Then the freelancer ditched.

We have the latest 7 backups and we are trying to restore EspoCRM, but with no luck.
We also tried the cloning option. No success with that either.

So we sent the Logs error in case if your team and the community can notice what is the issue

[joseph]

Nov 21 10:30:16 ==> Data version is 9.1.9. Expecting 9.2.5

@creative567145 seems the espocrm version is out of sync. You can try editing /app/data/data_version to be 9.2.5 and see if that helps? (restart app after making the change)

[creative567145]

@joseph Thank you very much. That fixed the issue

the post can be marked as solved