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Cloudron Forum

Apps - Status | Demo | Docs | Install
  1. Cloudron Forum
  2. Discourse
  3. Incoming Email: cannot open mailbox

Incoming Email: cannot open mailbox

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  • P Offline
    P Offline
    pHneutre
    wrote last edited by pHneutre
    #1

    Reply by email does not work on my Discourse.
    Discourse logs say multiple instances of:

    Job exception: Timeout to open TCP connection to my.soletic.cloud:9595
    Job exception: Timeout to open TCP connection to my.soletic.cloud:995

    My mailbox looks good to me:
    68d630ba-1a0c-4e46-8bbf-54e0de49a413-image.jpeg
    (I actually just changed the owner to the app, before that it was a user group, not sure if that matters)

    And my Discourse mailbox settings as well:
    1ca75cc3-8454-4c9f-a29e-af16a35cf4c5-image.jpeg

    When test-sending an email reply to a Discourse message notification, it seems to be received:
    b6252517-dec1-4a71-95a3-68f4db976783-image.jpeg
    But the message does not reach the Discourse thread to which it replies.

    Any help appreciated.

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    • jamesJ Offline
      jamesJ Offline
      james
      Staff
      wrote last edited by
      #2

      Hello @phneutre
      Where does the 9595 port come from?
      Cloudron uses port 995 for pop3 according to https://docs.cloudron.io/email#pop3

      P 1 Reply Last reply
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      • jamesJ james

        Hello @phneutre
        Where does the 9595 port come from?
        Cloudron uses port 995 for pop3 according to https://docs.cloudron.io/email#pop3

        P Offline
        P Offline
        pHneutre
        wrote last edited by
        #3

        @james I don't know but it was a bad example, I've got this error for 995 as well:
        236028b6-d584-4298-82b2-5327b4dcec68-image.jpeg

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        • jamesJ Offline
          jamesJ Offline
          james
          Staff
          wrote last edited by james
          #4

          Hello @phneutre
          Did you setup the wildcard alias according to the docs?
          https://docs.cloudron.io/packages/discourse/#incoming-email-setup

          For unique addresses per category, setup mail aliases for forum@YourMailDomain.TLD. For a category named offtopic, create a mail alias like forum@YourMailDomain.TLD. Create a wildcard mail alias * to choose any category name freely.

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