Rocketchat loads a blank grey screen

[Sam_uk]

@nebulon Thanks, no changes to CSS that I'm aware of.

[nebulon]

@sam_uk have you set the loglevel to be 2 - Errors, Information and Debug in the admin view -> Logs ?

[girish]

I see an interesting request to license:isEnterprise which I don't see in our rocket.chat instance. Did you change any license setting?

[william]

I'm having the same issue. Chrome Dev Tools shows multiple failed fetches (requesting an insecure resource) and a ton of missing modules.

[girish]

@william can you paste what you see in dev tools ? Is this a new installation ?

[william]

@girish

I've been running RC for several years, and migrated from Snap to manual 17 months ago.

Here is the first screenful:

[william]

@girish

I noticed the Site URL in the Node banner was "http://" rather than "https://" so I manually updated the Site_Url in rocketchat_settings (in Mongo) and restarted RC.

Now it works.

I'm left to ponder: was it always missing the "s?" If so, why did it work until I upgraded? If not, why did it change? rocketchat.service has always set ROOT_URL to https...

[Sam_uk]

@nebulon Where should I set the log level please? I had a look through the Cloudron dashboard & Rocketchat menus in Cloudron but I couldn't spot this setting.

my.rocketchat.org/admin level stuff is obviously inaccessible to me at this point.

[Sam_uk]

@girish said in Rocketchat loads a blank grey screen:

I see an interesting request to license:isEnterprise which I don't see in our rocket.chat instance. Did you change any license setting?

No, but we have connected it to https://cloud.rocket.chat/login to try to get push working.

[Sam_uk]

@sam_uk The other thing we have been doing recently is trying to connect the Rocketchat API to N8N. May be unrelated, but worth mentioning.

[nebulon]

@sam_uk ah of course you can't login to the admin UI. So open a webterminal into the app and click the mongodb button. Within the mongodb shell run this command:

db.rocketchat_settings.updateOne({"_id":"Log_Level"}, { $set: { "value": "2" }})

Since you mentioned n8n, if that may cause issues, you can probably also search for the settings values related to this if any with:

db.rocketchat_settings.find({})

then it to page through all settings, I don't know how the n8n ones are called though.

[Sam_uk]

@nebulon said in Rocketchat loads a blank grey screen:

db.rocketchat_settings.find({})

Thanks, I've updated the logging.

[Sam_uk]

@sam_uk OK I've fixed this. It looks Iike I/someone had disallowed anonymous read in the settings. So it was fine when logged in, but as soon as you log out it breaks.

[nebulon]

@sam_uk this is great! Although I don't fully understand why such a setting would essentially render rocketchat unusable. Maybe worth reporting upstream?

[Sam_uk]

@nebulon Yes, I did open a thread on the Rocketchat forum, I'll update there too.

Thanks for your help on this.