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  3. Failed to mount (inactive): mount error(13) when mounting CIFS from Synology

Failed to mount (inactive): mount error(13) when mounting CIFS from Synology

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cifssambasynology
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  • 32463 3246

    @nebulon found it!

    It doesn't like my super strong password, which contains special characters ๐Ÿ™‚

    When I wrap the password in "..." it accepts it!

    nebulonN Away
    nebulonN Away
    nebulon
    Staff
    wrote on last edited by
    #4

    @3246 ah so you wrapped it in quotes in the .mount file for systemd? If this is the case, I guess we should always add quotes when generating this file.

    1 Reply Last reply
    0
    • 32463 3246

      @nebulon found it!

      It doesn't like my super strong password, which contains special characters ๐Ÿ™‚

      When I wrap the password in "..." it accepts it!

      girishG Offline
      girishG Offline
      girish
      Staff
      wrote on last edited by
      #5

      @3246 Can you tell us what special characters it has? Does it have a comma or double/single quote ? From what I read from the man pages:

      https://manpages.debian.org/testing/systemd/systemd.mount.5.en.html says Mount options to use when mounting. This takes a comma-separated list of options. This setting is optional. Note that the usual specifier expansion is applied to this setting, literal percent characters should hence be written as "%%". . https://www.man7.org/linux/man-pages/man5/systemd-system.conf.5.html has the specifier table. It has no special meaning for double quotes AFAICT.

      https://linux.die.net/man/8/mount.cifs says Note that a password which contains the delimiter character (i.e. a comma ',') will fail to be parsed correctly on the command line. However, the same password defined in the PASSWD environment variable or via a credentials file (see below) or entered at the password prompt will be read correctly. . So, maybe we have to create a credentials file for this to be reliable.

      1 Reply Last reply
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      • 32463 3246

        @nebulon found it!

        It doesn't like my super strong password, which contains special characters ๐Ÿ™‚

        When I wrap the password in "..." it accepts it!

        girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #6

        @3246 ok, https://www.freedesktop.org/software/systemd/man/systemd.syntax.html has some more.

        Can you please try systemd-escape <your-password> and use that instead of quoting in the mount file? If that works, I can fix up our code accordingly.

        32463 2 Replies Last reply
        1
        • girishG girish

          @3246 ok, https://www.freedesktop.org/software/systemd/man/systemd.syntax.html has some more.

          Can you please try systemd-escape <your-password> and use that instead of quoting in the mount file? If that works, I can fix up our code accordingly.

          32463 Offline
          32463 Offline
          3246
          wrote on last edited by
          #7

          @girish @nebulon thanks both. The previous password contained: @ & ^

          It works OK on the command line, where I can escape it using double quotes or just pasting it in the prompt when running interactively.

          I will have a go with a test user and suitably complex password and report back, after trying the 'system-escape' option.

          ๐Ÿ‘‰ Find our more www.bebraver.online

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          • girishG girish

            @3246 ok, https://www.freedesktop.org/software/systemd/man/systemd.syntax.html has some more.

            Can you please try systemd-escape <your-password> and use that instead of quoting in the mount file? If that works, I can fix up our code accordingly.

            32463 Offline
            32463 Offline
            3246
            wrote on last edited by
            #8

            @girish said in Failed to mount (inactive): mount error(13) when mounting CIFS from Synology:

            @3246 ok, https://www.freedesktop.org/software/systemd/man/systemd.syntax.html has some more.

            Can you please try systemd-escape <your-password> and use that instead of quoting in the mount file? If that works, I can fix up our code accordingly.

            Sadly, this did not work. I also tried MD5 hashing but the only reliable way is to use a password without special characters so far ๐Ÿ˜•

            ๐Ÿ‘‰ Find our more www.bebraver.online

            girishG 1 Reply Last reply
            0
            • 32463 3246

              @girish said in Failed to mount (inactive): mount error(13) when mounting CIFS from Synology:

              @3246 ok, https://www.freedesktop.org/software/systemd/man/systemd.syntax.html has some more.

              Can you please try systemd-escape <your-password> and use that instead of quoting in the mount file? If that works, I can fix up our code accordingly.

              Sadly, this did not work. I also tried MD5 hashing but the only reliable way is to use a password without special characters so far ๐Ÿ˜•

              girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by girish
              #9

              @3246 ๐Ÿ˜ž thanks for trying! If you don't mind trying one more approach:

              • Create a credentials file like:
              username=username
              password=password
              
              • Then in the systemd mount file, do Options=credentials=/path/to/credentialsfile,..other options...

              See articles like https://askubuntu.com/questions/1119819/how-do-i-use-a-credential-file-for-cifs-in-etc-fstab

              I think we should do one of these:

              • When complex passwords are entered in UI, we can inform the user about this limitation, so they don't end up with your situation.

              • If credential file works, we will fix the code to use that approach.

              32463 1 Reply Last reply
              1
              • girishG girish

                @3246 ๐Ÿ˜ž thanks for trying! If you don't mind trying one more approach:

                • Create a credentials file like:
                username=username
                password=password
                
                • Then in the systemd mount file, do Options=credentials=/path/to/credentialsfile,..other options...

                See articles like https://askubuntu.com/questions/1119819/how-do-i-use-a-credential-file-for-cifs-in-etc-fstab

                I think we should do one of these:

                • When complex passwords are entered in UI, we can inform the user about this limitation, so they don't end up with your situation.

                • If credential file works, we will fix the code to use that approach.

                32463 Offline
                32463 Offline
                3246
                wrote on last edited by
                #10

                @girish OK, slowly for those of us who don't read too well ;D

                Do you mean /etc/fstab or some other way to put the options line in? I am familiar with the former but even after DuckDuckGoing for 2min not that much more clued in about the latter.

                What do I do in the GUI?

                ๐Ÿ‘‰ Find our more www.bebraver.online

                girishG 1 Reply Last reply
                0
                • 32463 3246

                  @girish OK, slowly for those of us who don't read too well ;D

                  Do you mean /etc/fstab or some other way to put the options line in? I am familiar with the former but even after DuckDuckGoing for 2min not that much more clued in about the latter.

                  What do I do in the GUI?

                  girishG Offline
                  girishG Offline
                  girish
                  Staff
                  wrote on last edited by
                  #11

                  @3246 ha ha, sorry about that. Let me see if I can make a patch instead and test locally with special characters, might be easier.

                  32463 1 Reply Last reply
                  1
                  • girishG girish

                    @3246 ha ha, sorry about that. Let me see if I can make a patch instead and test locally with special characters, might be easier.

                    32463 Offline
                    32463 Offline
                    3246
                    wrote on last edited by
                    #12

                    @girish thank you ๐Ÿ™‚

                    ๐Ÿ‘‰ Find our more www.bebraver.online

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                    • girishG Offline
                      girishG Offline
                      girish
                      Staff
                      wrote on last edited by
                      #13

                      I have tried to fix this with https://git.cloudron.io/cloudron/box/-/commit/dbb803ff5e3e837a7c8f49c4890bccc5329946d5 . Let's see if the situation is better in the next release.

                      1 Reply Last reply
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                      • girishG girish has marked this topic as solved on
                      • J Offline
                        J Offline
                        jayonrails
                        translator
                        wrote on last edited by
                        #14

                        I have a similar issue when connecting to a Hetzner StorageBox system:

                        Failed to mount (inactive): mount error(128): Key has been revoked Refer to the mount.cifs(8) manual page (e.g. man mount.cifs) and kernel log messages (dmesg)
                        

                        My settings are the following:

                        Bildschirmยญfoto 2023-02-04 um 13.40.00.png

                        Any tips on how to get this fixed? The git commit is some months old so I thought this might be already included in the latest Cloudron release?

                        Best
                        Jay

                        girishG 1 Reply Last reply
                        0
                        • J jayonrails

                          I have a similar issue when connecting to a Hetzner StorageBox system:

                          Failed to mount (inactive): mount error(128): Key has been revoked Refer to the mount.cifs(8) manual page (e.g. man mount.cifs) and kernel log messages (dmesg)
                          

                          My settings are the following:

                          Bildschirmยญfoto 2023-02-04 um 13.40.00.png

                          Any tips on how to get this fixed? The git commit is some months old so I thought this might be already included in the latest Cloudron release?

                          Best
                          Jay

                          girishG Offline
                          girishG Offline
                          girish
                          Staff
                          wrote on last edited by
                          #15

                          @jayonrails said in Failed to mount (inactive): mount error(13) when mounting CIFS from Synology:

                          Key has been revoked

                          I think the error is coming from Hetzner . Did you possible revoke your existing key? Maybe you can generate new keys and try?

                          J 1 Reply Last reply
                          0
                          • girishG girish

                            @jayonrails said in Failed to mount (inactive): mount error(13) when mounting CIFS from Synology:

                            Key has been revoked

                            I think the error is coming from Hetzner . Did you possible revoke your existing key? Maybe you can generate new keys and try?

                            J Offline
                            J Offline
                            jayonrails
                            translator
                            wrote on last edited by
                            #16

                            @girish does key mean the password I received for the login? Or does it mean the authentication with an SSH Private / public key pair?

                            This would also be possible on Hetzner Storage Box, but is not what I have configured. I am curious because in my understanding a password cannot be revoked, while a private key could be revoked, but is nothing I am using right now.

                            I will check the credentials again and will let you know the results.

                            Best
                            Jay

                            J 1 Reply Last reply
                            0
                            • J jayonrails

                              @girish does key mean the password I received for the login? Or does it mean the authentication with an SSH Private / public key pair?

                              This would also be possible on Hetzner Storage Box, but is not what I have configured. I am curious because in my understanding a password cannot be revoked, while a private key could be revoked, but is nothing I am using right now.

                              I will check the credentials again and will let you know the results.

                              Best
                              Jay

                              J Offline
                              J Offline
                              jayonrails
                              translator
                              wrote on last edited by
                              #17

                              @jayonrails SSH and SAMBA access havenโ€™t been enabled yet, therefore it didnโ€™t worked. After enabling it, everything works perfectly.

                              1 Reply Last reply
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