Cloudron Forum

@girish One thing to note, all stopped apps where not imported through the restore method even tho they had backups retained with them. We are still trying to find and recover those apps atm, but they must be buried in a random 2024-04-08-030000-684 folder. Never the less.

Is it possible to recover data from the snapshot folder? what is that for if backups pull from the other folders? I think our stopped apps are in there but Im not sure how to recover them through the front end that way.

One thing that would have made this process so much more seamless is just including that restore config file in the snapshot folder, and the corresponding configs for each app backup, would have saved us hours of finding the correct backup id manually for each method, since Im assuming they are slightly different?

Unfortunately, we ended up breaking https://forum.cloudron.io/topic/11993/backuptask-crashing-after-8-0-update . But yeah, overall the fix is good.

no sorry. Just coincidentally having a similar issue with backups, at the same time I think. I can see why you'd think that, I kind of jumped into the conversation.

@girish I don't think it requires seal encryption.

I believe using seal encryption causes a different code path to be taken that avoids the underlying bug but it is not the presence or absence of seal encryption in and of itself that I believe fixes the issue.

After a kernel upgrade this works fine without seal encryption though I have now enabled it as it seems like a good idea to have anyway so making it the default is probably a good idea but as long as Ubuntu 22.04's default kernel version is 5.15.0-102 this issue will likely still occur.

For anyone coming later, Ubuntu server use's netplan for configuration via files in /etc/netplan and you should not configure networking directly via systemd-networkd .network files.

More details here.

In my case if I ran sudo cat /etc/netplan/00-installer-config.yaml I got the following:

# This is the network config written by 'subiquity' network: ethernets: enp2s0: dhcp4: true optional: true version: 2

The specific issue was that I had optional: true which I had done when I first setup this system as I originally had it setup to use wireless while doing the initial configuration and then switched to hard wired once I deployed it.

Changing optional: true to optional: false, then removing the .network file I had put in /etc/systemd/network, and then rebooting I can now see that cat /run/systemd/network/10-netplan-enp2s0.network no longer has RequiredForOnline=no.

Apparently the default is to require the network adapter to be in a routable state so now with the correct netplan configuration I get the right generated systemd-networkd configuration which properly waits for the interface to be routable before trying to mount volumes and all volumes mount as expected without intervention.

The root cause behind this issue was me making a configuration change I meant to be temporary but then forgot to reverse and then because I didn't understand netplan my troubleshooting was in the wrong places.

@lukas Next release is 8.0, so hopefully not too long!

@nebulon Unfortunately it didn't work.

@BrutalBirdie said in Volumes error on access but work? kinda?:

Getting the picture?

Yes! Excellent

@nebulon
How can I change it, I tried it and restart the server but it didn’t work. Can I install a older cloudron version ? 7.3.9?

@jayonrails We just started on it, so will take a month probably atleast.

@eddowding said in What's the fastest backup and restore method?:

I have 175GB and it takes about 12h 😞 I guess something is very wrong.

Yeah, my backup of about 350GB takes about 2 hours (from a Hetzner Dedicated Server in Finland Helsinki (HEL1) to a Heztner Storage Box in Falkenstein (FSN1))

IMHO your issue is very likely due to those "too good to be true" iDrive offer pricing they had which I guess you went for.

@girish So the problem was really with the encryption. Now the backup goes through Rsync without problems. Thank you very much for your help, I think the thread is solved 🙂

@jayonrails SSH and SAMBA access haven’t been enabled yet, therefore it didn’t worked. After enabling it, everything works perfectly.

@3246 @girish , I am not sure (didn't try myself) but things suggested in this post may help ..

@imc67 currently only via SSH, so umount the device and then run systemctl restart <mountpointunit.mount>

I would recommend you to use WebDAV instead of CIFS
it will be faster as WebDAV is more modern and appropriate for extended network (non LAN).

Not sure what was going on before but things appear to be working fine now.

Thank you @girish for the clarification on the different types of backups referenced in the log and the explanation that preserveSecs will remain for 3 weeks regardless of the normal backup retenetion period.

cmagnuson@cloudron:/mnt/cloudronbackup$ du -h --max-depth=1 /mnt/cloudronbackup/ du: cannot read directory '/mnt/cloudronbackup/.SecuriSyncFileServer': Permission denied 0 /mnt/cloudronbackup/.SecuriSyncFileServer 0 /mnt/cloudronbackup/2021-05-09-100000-534 13K /mnt/cloudronbackup/2021-05-12-090222-976 116M /mnt/cloudronbackup/2021-05-13-090000-459 76M /mnt/cloudronbackup/2021-05-15-090000-481 3.9M /mnt/cloudronbackup/2021-05-18-090000-491 18K /mnt/cloudronbackup/2021-05-18-110000-453 2.3M /mnt/cloudronbackup/2021-05-19-090000-454 34M /mnt/cloudronbackup/2021-05-20-090000-492 25M /mnt/cloudronbackup/2021-05-20-090000-509 120M /mnt/cloudronbackup/2021-05-20-090000-510 5.1G /mnt/cloudronbackup/2021-05-20-110000-521 4.5K /mnt/cloudronbackup/2021-05-21-090140-989 337K /mnt/cloudronbackup/2021-05-21-090141-009 65M /mnt/cloudronbackup/2021-05-21-110141-085 13K /mnt/cloudronbackup/2021-05-22-090000-495 66M /mnt/cloudronbackup/2021-05-22-110000-663 66M /mnt/cloudronbackup/2021-05-23-110000-475 65M /mnt/cloudronbackup/2021-05-24-110000-457 68M /mnt/cloudronbackup/2021-05-25-110000-458 5.5K /mnt/cloudronbackup/2021-05-26-090000-515 5.5M /mnt/cloudronbackup/2021-05-26-090000-541 331M /mnt/cloudronbackup/2021-05-26-110000-804 28K /mnt/cloudronbackup/snapshot 6.1G /mnt/cloudronbackup/ 2021-05-26T16:16:31.424Z box:settings initCache: pre-load settings 2021-05-26T16:16:31.433Z box:taskworker Starting task 2042. Logs are at /home/yellowtent/platformdata/logs/tasks/2042.log 2021-05-26T16:16:31.435Z box:tasks 2042: {"percent":2,"error":null} 2021-05-26T16:16:31.440Z box:tasks 2042: {"percent":10,"message":"Cleaning box backups"} 2021-05-26T16:16:31.443Z box:backups applyBackupRetentionPolicy: 2021-05-26-110000-804/box_2021-05-26-110120-087_v6.2.8 box keepWithinSecs 2021-05-26T16:16:31.443Z box:backups applyBackupRetentionPolicy: 2021-05-25-110000-458/box_2021-05-25-110030-827_v6.2.8 box keepWithinSecs 2021-05-26T16:16:31.443Z box:backups applyBackupRetentionPolicy: 2021-05-24-110000-457/box_2021-05-24-110030-725_v6.2.8 box keepWithinSecs 2021-05-26T16:16:31.443Z box:backups applyBackupRetentionPolicy: 2021-05-23-110000-475/box_2021-05-23-110032-528_v6.2.8 box keepWithinSecs 2021-05-26T16:16:31.443Z box:backups applyBackupRetentionPolicy: 2021-05-22-110000-663/box_2021-05-22-110031-980_v6.2.8 box keepWithinSecs 2021-05-26T16:16:31.443Z box:backups applyBackupRetentionPolicy: 2021-05-21-110141-085/box_2021-05-21-110211-336_v6.2.8 box keepWithinSecs 2021-05-26T16:16:31.443Z box:backups applyBackupRetentionPolicy: 2021-05-20-110000-521/box_2021-05-20-110030-471_v6.2.8 box keepWithinSecs 2021-05-26T16:16:31.443Z box:backups cleanupBoxBackups: done 2021-05-26T16:16:31.443Z box:tasks 2042: {"percent":40,"message":"Cleaning app backups"} 2021-05-26T16:16:31.457Z box:backups applyBackupRetentionPolicy: 2021-05-26-110000-804/app_d2fb1510-462d-45d0-84b8-8143184152fc_2021-05-26-110118-719_v2.1.0 app reference 2021-05-26T16:16:31.457Z box:backups applyBackupRetentionPolicy: 2021-05-25-110000-458/app_d2fb1510-462d-45d0-84b8-8143184152fc_2021-05-25-110029-455_v2.1.0 app reference 2021-05-26T16:16:31.457Z box:backups applyBackupRetentionPolicy: 2021-05-24-110000-457/app_d2fb1510-462d-45d0-84b8-8143184152fc_2021-05-24-110029-345_v2.1.0 app reference 2021-05-26T16:16:31.457Z box:backups applyBackupRetentionPolicy: 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applyBackupRetentionPolicy: 2021-05-24-110000-457/app_ef14e130-abca-436c-9dd9-70748cf0a9a6_2021-05-24-110030-120_v1.4.7 app reference 2021-05-26T16:16:31.457Z box:backups applyBackupRetentionPolicy: 2021-05-23-110000-475/app_ef14e130-abca-436c-9dd9-70748cf0a9a6_2021-05-23-110031-935_v1.4.7 app reference 2021-05-26T16:16:31.457Z box:backups applyBackupRetentionPolicy: 2021-05-22-110000-663/app_ef14e130-abca-436c-9dd9-70748cf0a9a6_2021-05-22-110031-388_v1.4.7 app reference 2021-05-26T16:16:31.457Z box:backups applyBackupRetentionPolicy: 2021-05-21-110141-085/app_ef14e130-abca-436c-9dd9-70748cf0a9a6_2021-05-21-110210-722_v1.4.7 app reference 2021-05-26T16:16:31.457Z box:backups applyBackupRetentionPolicy: 2021-05-21-090141-009/app_ef14e130-abca-436c-9dd9-70748cf0a9a6_2021-05-21-090141-659_v1.4.6 app preserveSecs 2021-05-26T16:16:31.457Z box:backups applyBackupRetentionPolicy: 2021-05-20-110000-521/app_ef14e130-abca-436c-9dd9-70748cf0a9a6_2021-05-20-110029-891_v1.4.6 app reference 2021-05-26T16:16:31.457Z box:backups applyBackupRetentionPolicy: 2021-05-13-090000-459/app_ef14e130-abca-436c-9dd9-70748cf0a9a6_2021-05-13-090001-079_v1.4.5 app preserveSecs 2021-05-26T16:16:31.457Z box:backups applyBackupRetentionPolicy: 2021-05-26-110000-804/app_cb6982cb-7f7b-492b-a25f-bb1c443c320f_2021-05-26-110115-857_v1.11.0 app reference 2021-05-26T16:16:31.457Z box:backups applyBackupRetentionPolicy: 2021-05-25-110000-458/app_cb6982cb-7f7b-492b-a25f-bb1c443c320f_2021-05-25-110026-458_v1.11.0 app reference 2021-05-26T16:16:31.457Z box:backups applyBackupRetentionPolicy: 2021-05-24-110000-457/app_cb6982cb-7f7b-492b-a25f-bb1c443c320f_2021-05-24-110026-430_v1.11.0 app reference 2021-05-26T16:16:31.457Z box:backups applyBackupRetentionPolicy: 2021-05-23-110000-475/app_cb6982cb-7f7b-492b-a25f-bb1c443c320f_2021-05-23-110027-861_v1.11.0 app reference 2021-05-26T16:16:31.457Z box:backups applyBackupRetentionPolicy: 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applyBackupRetentionPolicy: 2021-05-23-110000-475/app_c6169a84-917b-4f21-9ac4-2d3178f2b61e_2021-05-23-110026-686_v1.8.0 app reference 2021-05-26T16:16:31.458Z box:backups applyBackupRetentionPolicy: 2021-05-22-110000-663/app_c6169a84-917b-4f21-9ac4-2d3178f2b61e_2021-05-22-110026-219_v1.8.0 app reference 2021-05-26T16:16:31.458Z box:backups applyBackupRetentionPolicy: 2021-05-22-090000-495/app_c6169a84-917b-4f21-9ac4-2d3178f2b61e_2021-05-22-090001-059_v1.7.2 app preserveSecs 2021-05-26T16:16:31.458Z box:backups applyBackupRetentionPolicy: 2021-05-21-110141-085/app_c6169a84-917b-4f21-9ac4-2d3178f2b61e_2021-05-21-110205-780_v1.7.2 app reference 2021-05-26T16:16:31.458Z box:backups applyBackupRetentionPolicy: 2021-05-20-110000-521/app_c6169a84-917b-4f21-9ac4-2d3178f2b61e_2021-05-20-110025-278_v1.7.2 app reference 2021-05-26T16:16:31.458Z box:backups applyBackupRetentionPolicy: 2021-05-26-110000-804/app_c95e1f50-f42d-4e18-b646-935a62a8eb63_2021-05-26-110115-279_v0.2.0 app reference 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applyBackupRetentionPolicy: 2021-05-21-110141-085/app_ab9e5ab3-7cd6-4da1-8e23-b723ac717ebe_2021-05-21-110205-018_v1.6.1 app reference 2021-05-26T16:16:31.458Z box:backups applyBackupRetentionPolicy: 2021-05-20-110000-521/app_ab9e5ab3-7cd6-4da1-8e23-b723ac717ebe_2021-05-20-110024-571_v1.6.1 app reference 2021-05-26T16:16:31.458Z box:backups applyBackupRetentionPolicy: 2021-05-20-090000-509/app_ab9e5ab3-7cd6-4da1-8e23-b723ac717ebe_2021-05-20-090001-147_v1.6.0 app preserveSecs 2021-05-26T16:16:31.458Z box:backups applyBackupRetentionPolicy: 2021-05-15-090000-481/app_ab9e5ab3-7cd6-4da1-8e23-b723ac717ebe_2021-05-15-090000-993_v1.5.0 app preserveSecs 2021-05-26T16:16:31.458Z box:backups applyBackupRetentionPolicy: 2021-05-26-110000-804/app_a2f4a9ba-b070-4939-8e22-269432d2e4da_2021-05-26-110113-139_v1.7.0 app reference 2021-05-26T16:16:31.458Z box:backups applyBackupRetentionPolicy: 2021-05-25-110000-458/app_a2f4a9ba-b070-4939-8e22-269432d2e4da_2021-05-25-110023-794_v1.7.0 app reference 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reference 2021-05-26T16:16:31.459Z box:backups applyBackupRetentionPolicy: 2021-05-23-110000-475/app_162736d0-c899-4722-a15b-8ba186f53427_2021-05-23-110000-898_v1.23.1 app reference 2021-05-26T16:16:31.459Z box:backups applyBackupRetentionPolicy: 2021-05-22-110000-663/app_162736d0-c899-4722-a15b-8ba186f53427_2021-05-22-110001-093_v1.23.1 app reference 2021-05-26T16:16:31.459Z box:backups applyBackupRetentionPolicy: 2021-05-21-110141-085/app_162736d0-c899-4722-a15b-8ba186f53427_2021-05-21-110141-523_v1.23.1 app reference 2021-05-26T16:16:31.459Z box:backups applyBackupRetentionPolicy: 2021-05-20-110000-521/app_162736d0-c899-4722-a15b-8ba186f53427_2021-05-20-110000-944_v1.23.1 app reference 2021-05-26T16:16:31.459Z box:backups applyBackupRetentionPolicy: 2021-05-19-090000-454/app_162736d0-c899-4722-a15b-8ba186f53427_2021-05-19-090000-847_v1.23.0 app preserveSecs 2021-05-26T16:16:31.459Z box:backups cleanupAppBackups: done 2021-05-26T16:16:31.459Z box:tasks 2042: {"percent":70,"message":"Cleaning missing backups"} 2021-05-26T16:16:31.518Z box:tasks 2042: {"percent":90,"message":"Cleaning snapshots"} 2021-05-26T16:16:31.573Z box:backups cleanupSnapshots: done 2021-05-26T16:16:31.573Z box:taskworker Task took 0.169 seconds 2021-05-26T16:16:31.573Z box:tasks setCompleted - 2042: {"result":{"removedBoxBackupIds":[],"removedAppBackupIds":[],"missingBackupIds":[]},"error":null} 2021-05-26T16:16:31.573Z box:tasks 2042: {"percent":100,"result":{"removedBoxBackupIds":[],"removedAppBackupIds":[],"missingBackupIds":[]},"error":null}

@jdaviescoates you should probably use the cifs provider, since then at least the error message would be more obvious when not mounted

@girish said in [BUG] Automount fail on reboot with Ubuntu 20.04:

Currently, there is no solution to use DNS names in mounts

don't worry, I understand that is an exception and probably not a priority, thanks for the consideration 🙂