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  3. Nextcloud App "not responding" after upgrading to Ubuntu 22.04

Nextcloud App "not responding" after upgrading to Ubuntu 22.04

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upgradeubuntu
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  • A andreasb

    Dear Cloudron Team

    upgrading the instance from Ubuntu 20.04 to 22.04 following the corresponding tutorial worked as described. Since then however, Nextcloud App shows "not responding", apparently because the corresponding Redis Service doesn't start either. I tried restarting NC + Redis independently, as well as rebooting the server, all without success. I as well increased memory limit to Redis and put the service in "recovery mode". This without visible effect. The redis log shows the following message repeatedly:

    Jun 22 21:02:25 cat: /sys/fs/cgroup/memory.max: No such file or directory
    

    Any ideas, anybody?

    girishG Offline
    girishG Offline
    girish
    Staff
    wrote on last edited by girish
    #9

    @andreasb I managed to reproduce this.

    To fix this:

    # sed -e 's/"version": ".*",/"version":"50.0.0",/' -i /home/yellowtent/platformdata/INFRA_VERSION
    # systemctl restart box
    

    The issue is that Ubuntu 22 uses cgroups v2 by default. Containers have to be re-recreated to recognize this change. Changing the infra version triggers a container re-create. Note that it will take a bit for the containers to get re-created. The UI will show "configuring" for all the apps and they will come up one by one.

    I have fixed the guide accordingly.

    A humptydumptyH necrevistonnezrN 3 Replies Last reply
    1
    • girishG girish

      @andreasb I managed to reproduce this.

      To fix this:

      # sed -e 's/"version": ".*",/"version":"50.0.0",/' -i /home/yellowtent/platformdata/INFRA_VERSION
      # systemctl restart box
      

      The issue is that Ubuntu 22 uses cgroups v2 by default. Containers have to be re-recreated to recognize this change. Changing the infra version triggers a container re-create. Note that it will take a bit for the containers to get re-created. The UI will show "configuring" for all the apps and they will come up one by one.

      I have fixed the guide accordingly.

      A Offline
      A Offline
      andreasb
      wrote on last edited by
      #10

      @girish thx for your support, rebuilding the containers did the job: after restarting, both Redis + NC are up and running again!

      1 Reply Last reply
      0
      • nebulonN nebulon marked this topic as a question on
      • nebulonN nebulon has marked this topic as solved on
      • girishG girish

        @andreasb I managed to reproduce this.

        To fix this:

        # sed -e 's/"version": ".*",/"version":"50.0.0",/' -i /home/yellowtent/platformdata/INFRA_VERSION
        # systemctl restart box
        

        The issue is that Ubuntu 22 uses cgroups v2 by default. Containers have to be re-recreated to recognize this change. Changing the infra version triggers a container re-create. Note that it will take a bit for the containers to get re-created. The UI will show "configuring" for all the apps and they will come up one by one.

        I have fixed the guide accordingly.

        humptydumptyH Offline
        humptydumptyH Offline
        humptydumpty
        wrote on last edited by
        #11

        @girish When does Cloudron support end for Ubuntu 20.04?

        girishG 1 Reply Last reply
        1
        • humptydumptyH humptydumpty

          @girish When does Cloudron support end for Ubuntu 20.04?

          girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #12

          @humptydumpty until canonical supports it. That will be for quite a while, see https://ubuntu.com/about/release-cycle

          1 Reply Last reply
          2
          • girishG girish

            @andreasb I managed to reproduce this.

            To fix this:

            # sed -e 's/"version": ".*",/"version":"50.0.0",/' -i /home/yellowtent/platformdata/INFRA_VERSION
            # systemctl restart box
            

            The issue is that Ubuntu 22 uses cgroups v2 by default. Containers have to be re-recreated to recognize this change. Changing the infra version triggers a container re-create. Note that it will take a bit for the containers to get re-created. The UI will show "configuring" for all the apps and they will come up one by one.

            I have fixed the guide accordingly.

            necrevistonnezrN Offline
            necrevistonnezrN Offline
            necrevistonnezr
            wrote on last edited by
            #13

            @girish said in Nextcloud App "not responding" after upgrading to Ubuntu 22.04:

            @andreasb I managed to reproduce this.

            To fix this:

            # sed -e 's/"version": ".*",/"version":"50.0.0",/' -i /home/yellowtent/platformdata/INFRA_VERSION
            # systemctl restart box
            

            The issue is that Ubuntu 22 uses cgroups v2 by default. Containers have to be re-recreated to recognize this change. Changing the infra version triggers a container re-create. Note that it will take a bit for the containers to get re-created. The UI will show "configuring" for all the apps and they will come up one by one.

            I have fixed the guide accordingly.

            Somehow, this doesn't persist. After a reboot, I see

            {
                "version": "49.0.0",
                "baseImages": [
                    {
                        "repo": "cloudron/base",
                        "tag": "cloudron/base:3.2.0@sha256:[REDACTED]"
                    }
                ],
            

            in /home/yellowtent/platformdata/INFRA_VERSION

            And the mail service does not start.
            The error log shows:

            Jun 26 18:25:59 cat: /sys/fs/cgroup/memory/memory.limit_in_bytes: No such file or directory
            
            girishG 1 Reply Last reply
            0
            • necrevistonnezrN necrevistonnezr

              @girish said in Nextcloud App "not responding" after upgrading to Ubuntu 22.04:

              @andreasb I managed to reproduce this.

              To fix this:

              # sed -e 's/"version": ".*",/"version":"50.0.0",/' -i /home/yellowtent/platformdata/INFRA_VERSION
              # systemctl restart box
              

              The issue is that Ubuntu 22 uses cgroups v2 by default. Containers have to be re-recreated to recognize this change. Changing the infra version triggers a container re-create. Note that it will take a bit for the containers to get re-created. The UI will show "configuring" for all the apps and they will come up one by one.

              I have fixed the guide accordingly.

              Somehow, this doesn't persist. After a reboot, I see

              {
                  "version": "49.0.0",
                  "baseImages": [
                      {
                          "repo": "cloudron/base",
                          "tag": "cloudron/base:3.2.0@sha256:[REDACTED]"
                      }
                  ],
              

              in /home/yellowtent/platformdata/INFRA_VERSION

              And the mail service does not start.
              The error log shows:

              Jun 26 18:25:59 cat: /sys/fs/cgroup/memory/memory.limit_in_bytes: No such file or directory
              
              girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #14

              @necrevistonnezr It's not supposed to persist. It's just a "hack" to make the code recreate all the containers.

              The mail container not starting is indeed a bug when solr/full text search is enabled. You can disable this temporarily.

              necrevistonnezrN 1 Reply Last reply
              0
              • girishG girish

                @necrevistonnezr It's not supposed to persist. It's just a "hack" to make the code recreate all the containers.

                The mail container not starting is indeed a bug when solr/full text search is enabled. You can disable this temporarily.

                necrevistonnezrN Offline
                necrevistonnezrN Offline
                necrevistonnezr
                wrote on last edited by
                #15

                @girish How do I stop Solr in the terminal? I can't stop it in the dashboard - it just shows a spinning circle...

                girishG 1 Reply Last reply
                0
                • necrevistonnezrN necrevistonnezr

                  @girish How do I stop Solr in the terminal? I can't stop it in the dashboard - it just shows a spinning circle...

                  girishG Offline
                  girishG Offline
                  girish
                  Staff
                  wrote on last edited by
                  #16

                  @necrevistonnezr can you please try this one liner - https://git.cloudron.io/cloudron/box/-/commit/104bdaf76b1c66b6b7523e3bef0e61f8e18e86a4 and then systemctl restart box.

                  necrevistonnezrN 1 Reply Last reply
                  0
                  • girishG girish

                    @necrevistonnezr can you please try this one liner - https://git.cloudron.io/cloudron/box/-/commit/104bdaf76b1c66b6b7523e3bef0e61f8e18e86a4 and then systemctl restart box.

                    necrevistonnezrN Offline
                    necrevistonnezrN Offline
                    necrevistonnezr
                    wrote on last edited by necrevistonnezr
                    #17

                    @girish If that replacement should go into /home/yellowtent/platformdata/INFRA_VERSION - no, mail service still not working and showing the same error, even after a reboot.

                    Jun 27 05:50:14 cat: /sys/fs/cgroup/memory/memory.limit_in_bytes: No such file or directory
                    Jun 27 05:50:23 cat: /sys/fs/cgroup/memory/memory.limit_in_bytes: No such file or directory
                    Jun 27 05:50:38 cat: /sys/fs/cgroup/memory/memory.limit_in_bytes: No such file or directory
                    

                    EDIT: I guess that replacement should go into /home/yellowtent/box/src/infra_version.js - but after a restart of box, still not running...

                    EDIT 2: After 30 minutes or so, mail service is running again!

                    girishG 1 Reply Last reply
                    0
                    • necrevistonnezrN necrevistonnezr

                      @girish If that replacement should go into /home/yellowtent/platformdata/INFRA_VERSION - no, mail service still not working and showing the same error, even after a reboot.

                      Jun 27 05:50:14 cat: /sys/fs/cgroup/memory/memory.limit_in_bytes: No such file or directory
                      Jun 27 05:50:23 cat: /sys/fs/cgroup/memory/memory.limit_in_bytes: No such file or directory
                      Jun 27 05:50:38 cat: /sys/fs/cgroup/memory/memory.limit_in_bytes: No such file or directory
                      

                      EDIT: I guess that replacement should go into /home/yellowtent/box/src/infra_version.js - but after a restart of box, still not running...

                      EDIT 2: After 30 minutes or so, mail service is running again!

                      girishG Offline
                      girishG Offline
                      girish
                      Staff
                      wrote on last edited by
                      #18

                      @necrevistonnezr said in Nextcloud App "not responding" after upgrading to Ubuntu 22.04:

                      EDIT: I guess that replacement should go into /home/yellowtent/box/src/infra_version.js - but after a restart of box, still not running...

                      Yes, that's the correct place to fix it!

                      I will add a warning to our docs that updating to ubuntu 22 when using FTS feature does not work out of the box / without patching until 7.3.

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