Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content
  • Categories
  • Recent
  • Tags
  • Popular
  • Bookmarks
  • Search
Skins
  • Light
  • Cerulean
  • Cosmo
  • Flatly
  • Journal
  • Litera
  • Lumen
  • Lux
  • Materia
  • Minty
  • Morph
  • Pulse
  • Sandstone
  • Simplex
  • Sketchy
  • Spacelab
  • United
  • Yeti
  • Zephyr
  • Dark
  • Cyborg
  • Darkly
  • Quartz
  • Slate
  • Solar
  • Superhero
  • Vapor

  • Default (No Skin)
  • No Skin
Collapse
Brand Logo

Cloudron Forum

Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. Support
  3. Can't Find "Remote support" setting

Can't Find "Remote support" setting

Scheduled Pinned Locked Moved Solved Support
supportssh
4 Posts 2 Posters 686 Views 2 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • ShaiS Offline
    ShaiS Offline
    Shai
    wrote on last edited by girish
    #1

    In the docs it says:

    To enable SSH access to your server for the Cloudron support team, 
    use the Enable SSH support access button in the Support view.
    

    I've looked through all the settings and I can't find the Remote Support section.

    Was it removed in an update?
    .
    As an alternative it says:

    
    cloudron-support --enable-ssh
    

    Where would I run that command?

    Thanks

    girishG 1 Reply Last reply
    0
    • ShaiS Shai

      In the docs it says:

      To enable SSH access to your server for the Cloudron support team, 
      use the Enable SSH support access button in the Support view.
      

      I've looked through all the settings and I can't find the Remote Support section.

      Was it removed in an update?
      .
      As an alternative it says:

      
      cloudron-support --enable-ssh
      

      Where would I run that command?

      Thanks

      girishG Offline
      girishG Offline
      girish
      Staff
      wrote on last edited by
      #2

      @Shai said in Can't Find "Remote support" setting:

      Was it removed in an update?

      I hope not!

      5c1691d4-6d9f-4cc4-85e9-19843e0f8080-image.png Don't you see it in the Support view ?

      1 Reply Last reply
      1
      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #3

        If you don't see the Support section at all, it's maybe because you are an admin and not owner role in Cloudron?

        1 Reply Last reply
        1
        • nebulonN nebulon marked this topic as a question on
        • ShaiS Offline
          ShaiS Offline
          Shai
          wrote on last edited by
          #4

          Yes, that was the problem. I was logged in under a second test user account that I had assigned admin role. Logged out and back in as my original cloudron owner account and all good on that front. Thanks.

          1 Reply Last reply
          1
          • ShaiS Shai has marked this topic as solved on
          Reply
          • Reply as topic
          Log in to reply
          • Oldest to Newest
          • Newest to Oldest
          • Most Votes


          • Login

          • Don't have an account? Register

          • Login or register to search.
          • First post
            Last post
          0
          • Categories
          • Recent
          • Tags
          • Popular
          • Bookmarks
          • Search