Yes, that was the problem. I was logged in under a second test user account that I had assigned admin role. Logged out and back in as my original cloudron owner account and all good on that front. Thanks.
@skippsterr Why do you want to edit the sshd_config file in the container? I think the original solution was to edit the sshd_config in the target ubuntu machine that you will connect to (not Cloudron server).
SSH login is usually handled by the the server provider. Cloudron does not have a UI to manage SSH login methods. If you are locked out of your server, usually your VPS provider has a way to reboot the server with a SSH key setup or a reset root password.
Otherwise if for some reason this does not help in your situation you can try to enable Cloudron remote support in the support view of your Cloudron dashboard and then send a mail to email@example.com with your domain details. This may allow us to reset your SSH login details.