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  3. Cannot install Cloudron on Ubuntu 22.04 (DNS Issue)

Cannot install Cloudron on Ubuntu 22.04 (DNS Issue)

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  • scookeS scooke

    The logs show that one of the items needing to be installed can't be because the repository being queried can't be found or connected to (nl.archive.ubuntu.com). I would try installing just those pieces of software that need that repository by using another mirror, by hand - libgdk-pixbuf2.0-bin, libgdk-pixbuf2.0-common, and libnotify4. I say this because sometimes, I found, installing individual items somehow lets the OS pick and choose better from which repository from which it installs. So if you can get these 3 installed separately, the Cloudron install will find them, skip it's own installation, and keep going.

    If that fails, and it very well could, it's due to the connectivity problems. Try simply restarting the VPS, then redo. If it fails again, try running apt-get update to make sure all sources are available. Then try installing again. If still it fails, read https://askubuntu.com/questions/91543/apt-get-update-fails-to-fetch-files-temporary-failure-resolving-error, specifically :

    First, temporarily add a known DNS server to your system.
    
    echo "nameserver 8.8.8.8" | sudo tee /etc/resolv.conf > /dev/null
    Then run sudo apt-get update.
    
    If this fixes your temporary resolving messages then either wait for 24 hours to see if your ISP fixes the issue for you (or just contact your ISP) - or you can permanently add a DNS server to your system:
    
    echo "nameserver 8.8.8.8" | sudo tee /etc/resolvconf/resolv.conf.d/base > /dev/null
    8.8.8.8 is Google's own DNS server.
    

    This link deals with similar DNS resolver issues: https://serverfault.com/questions/386918/apt-get-cannot-connect-failure-resolving-archive-ubuntu-com

    If you are trying to install on a homeserver, or a VM on a non-server computer at home.. then good luck. The best and most straightforward way of installing Cloudron is to use a "fresh Ubuntu Jammy 22.04 x64 server". There are LOTS of affordable hosts out there that sell the exact VPS you need (search this forum for suggestions).

    U Offline
    U Offline
    UndergroundGoose
    wrote on last edited by
    #7

    @scooke Let me try these possible solutions, thanks!

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    • A Offline
      A Offline
      adhodgson
      wrote on last edited by
      #8

      Hi.

      I had a similar issue running this on my home lab setup when I was testing out Cloudron before I put it in my VPS. I diagnosed the issue because I was funneling all traffic through my own DNS server and blocking all outbound DNS queries using a firewall. From what I could see the default Ubuntu Unbound setup makes the system act as a recursive DNS server on 127.0.0.1 using root hints and the system's default resolution uses this server. I may be completely off the ball with this but this was what I was seeing back in November.

      Andrew.

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      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #9

        @adhodgson your analysis is correct. Cloudron uses unbound as the DNS server. DNS is resolved recursively from the Cloudron server itself.

        To customize how unbound works, please see https://docs.cloudron.io/networking/#private-dns

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        • X Offline
          X Offline
          xeoncube
          wrote on last edited by
          #10

          @UndergroundGoose have you had any luck at all? I have found that Cloudron will 100% not install on a fresh install of Ubuntu 22.04 LTS, even when one installs the libgdk packages before using the installation script. I have no blocking on DNS or anything else in my env that would be restricting DNS. Anyone have any other suggestions we may be able to try?

          Thanks again!

          jdaviescoatesJ girishG 2 Replies Last reply
          1
          • X xeoncube

            @UndergroundGoose have you had any luck at all? I have found that Cloudron will 100% not install on a fresh install of Ubuntu 22.04 LTS, even when one installs the libgdk packages before using the installation script. I have no blocking on DNS or anything else in my env that would be restricting DNS. Anyone have any other suggestions we may be able to try?

            Thanks again!

            jdaviescoatesJ Offline
            jdaviescoatesJ Offline
            jdaviescoates
            wrote on last edited by
            #11

            @xeoncube said in Cannot install Cloudron on Ubuntu 22.04 (DNS Issue):

            I have found that Cloudron will 100% not install on a fresh install of Ubuntu 22.04 LTS

            I very easily installed it on a fresh Ubuntu 22.04 LTS just yesterday (on Hetzner Cloud), so there must be some issue that is relatively unique to your set-up.

            I use Cloudron with Gandi & Hetzner

            scookeS 1 Reply Last reply
            0
            • X xeoncube

              @UndergroundGoose have you had any luck at all? I have found that Cloudron will 100% not install on a fresh install of Ubuntu 22.04 LTS, even when one installs the libgdk packages before using the installation script. I have no blocking on DNS or anything else in my env that would be restricting DNS. Anyone have any other suggestions we may be able to try?

              Thanks again!

              girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #12

              @xeoncube if we can access your setup, we can debug this to figure the root cause. Can you write to support@cloudron.io please?

              Cloudron is tested on most VPS providers with Ubuntu 22.04 and Ubuntu 20.04

              1 Reply Last reply
              1
              • jdaviescoatesJ jdaviescoates

                @xeoncube said in Cannot install Cloudron on Ubuntu 22.04 (DNS Issue):

                I have found that Cloudron will 100% not install on a fresh install of Ubuntu 22.04 LTS

                I very easily installed it on a fresh Ubuntu 22.04 LTS just yesterday (on Hetzner Cloud), so there must be some issue that is relatively unique to your set-up.

                scookeS Offline
                scookeS Offline
                scooke
                wrote on last edited by
                #13

                @jdaviescoates I also installed incredibly and unbelievably easy on a fresh Ubuntu 22.04 LTS. But I've also used enough different hosts to know that not all them offer the same standard Ubuntu. Clearly @UndergroundGoose signed up with one of those.

                A life lived in fear is a life half-lived

                jdaviescoatesJ 1 Reply Last reply
                1
                • scookeS scooke

                  @jdaviescoates I also installed incredibly and unbelievably easy on a fresh Ubuntu 22.04 LTS. But I've also used enough different hosts to know that not all them offer the same standard Ubuntu. Clearly @UndergroundGoose signed up with one of those.

                  jdaviescoatesJ Offline
                  jdaviescoatesJ Offline
                  jdaviescoates
                  wrote on last edited by
                  #14

                  @scooke yeah, eg Netcup who by default install Debian and their standard Ubunutu image is a useless (for Cloudron) minimised version of Ubuntu. On Netcup you have to attach their DVD of full Ubuntu and then use their VNC client to install it. It's a pain. And their VPS servers don't support AVX either, so I had to stop using them anyway. /end Netcup rant

                  I use Cloudron with Gandi & Hetzner

                  imc67I 1 Reply Last reply
                  0
                  • jdaviescoatesJ jdaviescoates

                    @scooke yeah, eg Netcup who by default install Debian and their standard Ubunutu image is a useless (for Cloudron) minimised version of Ubuntu. On Netcup you have to attach their DVD of full Ubuntu and then use their VNC client to install it. It's a pain. And their VPS servers don't support AVX either, so I had to stop using them anyway. /end Netcup rant

                    imc67I Offline
                    imc67I Offline
                    imc67
                    translator
                    wrote on last edited by
                    #15

                    @jdaviescoates said in Cannot install Cloudron on Ubuntu 22.04 (DNS Issue):

                    their standard Ubunutu image is a useless (for Cloudron) minimised version of Ubuntu. On Netcup you have to attach their DVD of full Ubuntu and then use their VNC client to install it. It's a pain. And their VPS servers don't support AVX either

                    I recently installed on a NetCup RS Ubuntu minimal and with Cloudron (and Netdata 😉 ) and had no single issue! Also AVX and AVX2 is supported!

                    Keep an eye on https://www.netcup-sonderangebote.de this week they had a nice offer:

                    RS 1000 G9.5 SE RG23
                    ab 9,89 Euro / Monat
                      
                    Stückzahl begrenzt
                    Verfügbar in Wien & Nürnberg
                    4 dedizierte Kerne
                    8 GB DDR4 RAM
                    320 GB SSD
                    AMD EPYC™ 7702
                    

                    or

                    RS 4000 G9.5 SE RG23
                    ab 31,88 Euro / Monat
                      
                    Stückzahl begrenzt
                    Verfügbar in Wien & Nürnberg
                    10 dedizierte Kerne
                    32 GB DDR4 RAM
                    2 TB SSD
                    AMD EPYC™ 7702
                    
                    jdaviescoatesJ 1 Reply Last reply
                    0
                    • X Offline
                      X Offline
                      xeoncube
                      wrote on last edited by
                      #16

                      @scooke Agreed, on a Linode server, Cloudron installs and deploys like a dream, fantastic stuff! As you said earlier (which i should have heeded) many of the cloud providers offer images that work very well and are super easy. However, I am trying to install this on my own server in my co-lo. My bad for not specifying that earlier.

                      @jdaviescoates I will give the full DVD a shot next, thanks!!

                      1 Reply Last reply
                      1
                      • imc67I imc67

                        @jdaviescoates said in Cannot install Cloudron on Ubuntu 22.04 (DNS Issue):

                        their standard Ubunutu image is a useless (for Cloudron) minimised version of Ubuntu. On Netcup you have to attach their DVD of full Ubuntu and then use their VNC client to install it. It's a pain. And their VPS servers don't support AVX either

                        I recently installed on a NetCup RS Ubuntu minimal and with Cloudron (and Netdata 😉 ) and had no single issue! Also AVX and AVX2 is supported!

                        Keep an eye on https://www.netcup-sonderangebote.de this week they had a nice offer:

                        RS 1000 G9.5 SE RG23
                        ab 9,89 Euro / Monat
                          
                        Stückzahl begrenzt
                        Verfügbar in Wien & Nürnberg
                        4 dedizierte Kerne
                        8 GB DDR4 RAM
                        320 GB SSD
                        AMD EPYC™ 7702
                        

                        or

                        RS 4000 G9.5 SE RG23
                        ab 31,88 Euro / Monat
                          
                        Stückzahl begrenzt
                        Verfügbar in Wien & Nürnberg
                        10 dedizierte Kerne
                        32 GB DDR4 RAM
                        2 TB SSD
                        AMD EPYC™ 7702
                        
                        jdaviescoatesJ Offline
                        jdaviescoatesJ Offline
                        jdaviescoates
                        wrote on last edited by
                        #17

                        @imc67 said in Cannot install Cloudron on Ubuntu 22.04 (DNS Issue):

                        I recently installed on a NetCup RS Ubuntu minimal and with Cloudron (and Netdata 😉 ) and had no single issue! Also AVX and AVX2 is supported!

                        Yeah, fair point, their more expensive RS (Root Server, as they call them, although they aren't dedicated but virtualised) product line works fine (I was on one until I upgraded to a dedicated server at Hetzner)

                        It's the cheaper vServer (VPS) product range which are currently useless for Cloudron.

                        I use Cloudron with Gandi & Hetzner

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