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  3. cloudron.io login (Similar to other users)

cloudron.io login (Similar to other users)

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  • M Offline
    M Offline
    Matt
    wrote on last edited by
    #4

    I do recognize the individualities of each post I have linked, above, but have to believe this is a similar error that is causing the problem for each of us. My suggestion of similarity is only to help us all.

    girishG 1 Reply Last reply
    0
    • M Matt

      I do recognize the individualities of each post I have linked, above, but have to believe this is a similar error that is causing the problem for each of us. My suggestion of similarity is only to help us all.

      girishG Offline
      girishG Offline
      girish
      Staff
      wrote on last edited by
      #5

      @Matt can you check if unbound is working under Services ? If not , can you restart that and try again?

      Also, can you double check if you are able to use the same username and password to login directly at https://cloudron.io ?

      1 Reply Last reply
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      • M Offline
        M Offline
        Matt
        wrote on last edited by
        #6

        Uncertain how to answer your unbound question, so I'll show you an additional screenshot. (It's green, but no memory usage showing)

        Logging in directly to cloudron.io is not successful. Unbound cloudron.jpg

        jdaviescoatesJ 1 Reply Last reply
        0
        • M Matt

          Uncertain how to answer your unbound question, so I'll show you an additional screenshot. (It's green, but no memory usage showing)

          Logging in directly to cloudron.io is not successful. Unbound cloudron.jpg

          jdaviescoatesJ Offline
          jdaviescoatesJ Offline
          jdaviescoates
          wrote on last edited by
          #7

          @Matt said in cloudron.io login (Similar to other users):

          Logging in directly to cloudron.io is not successful.

          Have you actually created an account on there?

          It sounds to me like you might be trying to login using your my.cloudrondashboarddomain.coop credentials - that won't work. You need to register on cloudron.io and login with those credentials.

          I use Cloudron with Gandi & Hetzner

          M 1 Reply Last reply
          0
          • jdaviescoatesJ jdaviescoates

            @Matt said in cloudron.io login (Similar to other users):

            Logging in directly to cloudron.io is not successful.

            Have you actually created an account on there?

            It sounds to me like you might be trying to login using your my.cloudrondashboarddomain.coop credentials - that won't work. You need to register on cloudron.io and login with those credentials.

            M Offline
            M Offline
            Matt
            wrote on last edited by
            #8

            @jdaviescoates I had the same thought as a myriad of new accounts and logins were created, just yesterday. So I, just a moment ago, attempted to create an account again directly via cloudron.io - Expected to see an error to some similar response of "there is already an account under this email address" but I received no such error and it would appear that my prior account creation didn't stick??? Is that possible? (Only yesterday, 02/19/24, approx 13:30 EST, US) I'll look for the (second?) verification email to come through and re-attempt to access the app store at that time.

            M 1 Reply Last reply
            0
            • M Matt

              @jdaviescoates I had the same thought as a myriad of new accounts and logins were created, just yesterday. So I, just a moment ago, attempted to create an account again directly via cloudron.io - Expected to see an error to some similar response of "there is already an account under this email address" but I received no such error and it would appear that my prior account creation didn't stick??? Is that possible? (Only yesterday, 02/19/24, approx 13:30 EST, US) I'll look for the (second?) verification email to come through and re-attempt to access the app store at that time.

              M Offline
              M Offline
              Matt
              wrote on last edited by Matt
              #9

              @jdaviescoates Have now verified email and am still unable to login to the "App Store" via my domain with the same password error showing, as my first screenshot indicates. I did log in/ out and tried to give it a few minutes before re-attempt. Any more suggestions?

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              • girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by
                #10

                @Matt the verification is actually not required to login.

                So, just to clarify, you have an account in cloudron.io and are able to login directly into cloudron.io but not in the cloudron's dashboard. Is that correct?

                M 1 Reply Last reply
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                • girishG girish

                  @Matt the verification is actually not required to login.

                  So, just to clarify, you have an account in cloudron.io and are able to login directly into cloudron.io but not in the cloudron's dashboard. Is that correct?

                  M Offline
                  M Offline
                  Matt
                  wrote on last edited by
                  #11

                  @girish Just tried again, to confirm. That is correct.

                  girishG 1 Reply Last reply
                  0
                  • M Matt

                    @girish Just tried again, to confirm. That is correct.

                    girishG Offline
                    girishG Offline
                    girish
                    Staff
                    wrote on last edited by
                    #12

                    @Matt one last check, can you see /home/yellowtent/platformdata/logs/box.log ? There should be some error.

                    M 1 Reply Last reply
                    0
                    • girishG girish

                      @Matt one last check, can you see /home/yellowtent/platformdata/logs/box.log ? There should be some error.

                      M Offline
                      M Offline
                      Matt
                      wrote on last edited by
                      #13

                      @girish To clarify, are you asking that I place that immediately following my.domain.com/ ??? Or where should that be placed? Please clarify?

                      If it's to follow my dashboard url, as pictured, then that doesn't load. The only other thing I see is the "Event Log" in the right drop-down panel of the Dashboard. url log.jpg

                      girishG 1 Reply Last reply
                      0
                      • M Matt

                        @girish To clarify, are you asking that I place that immediately following my.domain.com/ ??? Or where should that be placed? Please clarify?

                        If it's to follow my dashboard url, as pictured, then that doesn't load. The only other thing I see is the "Event Log" in the right drop-down panel of the Dashboard. url log.jpg

                        girishG Offline
                        girishG Offline
                        girish
                        Staff
                        wrote on last edited by
                        #14

                        @Matt ah sorry. That is a log file in your server. You have to ssh and look into that file.

                        1 Reply Last reply
                        0
                        • M Offline
                          M Offline
                          Matt
                          wrote on last edited by
                          #15

                          If there is an error in the log, what are we looking for and what is the potential solution?

                          1 Reply Last reply
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                          • nebulonN Offline
                            nebulonN Offline
                            nebulon
                            Staff
                            wrote on last edited by
                            #16

                            Ok so now that you verified that you have an cloudron.io (appstore) account, and you are logged into your Cloudron dashboard (my.domain.com) with your local account. The next step is to use that cloudron.io (appstore) account in the appstore view in your Cloudron dashboard. So just to double check, this is not working and it reports wrong credentials?

                            M 1 Reply Last reply
                            0
                            • nebulonN nebulon

                              Ok so now that you verified that you have an cloudron.io (appstore) account, and you are logged into your Cloudron dashboard (my.domain.com) with your local account. The next step is to use that cloudron.io (appstore) account in the appstore view in your Cloudron dashboard. So just to double check, this is not working and it reports wrong credentials?

                              M Offline
                              M Offline
                              Matt
                              wrote on last edited by
                              #17

                              @nebulon said in cloudron.io login (Similar to other users):

                              ... The next step is to use that cloudron.io (appstore) account in the appstore view in your Cloudron dashboard. So just to double check, this is not working and it reports wrong credentials?

                              That is correct. Attempting to login to the App Store via my cloudron dashboard is reporting a wrong password, identical to the first screenshot in this forum thread.

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                              • nebulonN Offline
                                nebulonN Offline
                                nebulon
                                Staff
                                wrote on last edited by nebulon
                                #18

                                This then can only mean that the credentials are in fact wrong, or (probably more likely now) your Cloudron has issues reaching the cloudron.io appstore server. That is clearly up, so maybe its a DNS resolving issue on your server.

                                Can you run this via SSH on your server:

                                curl -v https://api.cloudron.io/api/v1/apps
                                

                                This should list all available apps as JSON

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                                • girishG Offline
                                  girishG Offline
                                  girish
                                  Staff
                                  wrote on last edited by
                                  #19

                                  Not sure if this got solved but if it didn't please write to support@cloudron.io .

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