cloudron not accessible using domain name outside the network

[susankhanal]

Hi ,

I've installed Cloudron on ubuntu home server.
I've done port forward and it's forwarding to the cloudron server.

but when I try to access the cloudron from my subdomain, it doesn't load and get's time out.

doing curl my.domain.com gives HTML lines from inside the network but doing curl outside the network it says unable to connect
Output of troubleshoot:

cloudron-support --troubleshoot

[OK] node version is correct
[OK] docker is running
[OK] MySQL is running
[OK] nginx is running
[OK] box is running
[OK] unbound is running
[OK] Dashboard is reachable via domain name
[OK] Domain susankhanal.com is valid and has not expired

my home router is TP-link VX220-G2v

• I tried portforwarding 3389 to windows PC and it worked from public IP,
• Dynamic DNS is turned on, I don't seem to find any issue that will affect the connection from public IP.

In the port forwarding section of the below link, it says perform portforwarding before domain setup. do you think this is the issue?
https://docs.cloudron.io/installation/home-server/

[girish]

@susankhanal said in cloudron not accessible using domain name outside the network:

doing curl my.domain.com gives HTML lines from inside the network but doing curl outside the network it says unable to connect

Before debugging further, I would double check the HTML output. Can you check if that looks like Cloudron dashboard code?

Also, is my.domain.com resolving to an internal IP or an external IP?

If it is resolving to an external IP, then most likely port forwarding is not working properly in the router.