Error loading fsmetadata.json during restore

[shan]

Hey! I'm trying to restore a backup (from 7.5.2) to a fresh install of 7.5.2 and am getting an error:

Any ideas?

[girish]

@shan it seems that file is not there is the backup. Are you using a backup config to restore or did the fill the restore UI form manually?

[shan]

The file is in the backup, but it's at [backup date]/box_v7.5.2/fsmetadata.json. I don't see any home folder anywhere in the backup folder. I did restore the backup manually with the UI form.

[girish]

@shan Most likely the backup path that you entered is incorrect. You have to enter "[backup date]/box_v7.5.2" and not just the "[backup date]".

[shan]

Fiddled around with some settings, it can find the file now but can't parse it. I am using rsync if that matters

[girish]

@shan can you check if that fsmetadata.json has proper json content ?

[shan]

Trying to debug what's going on here.. should fsmetadata.json ever be encrypted? The file appears to just have garbage characters in it, but even with my encryption pw it's still unable to parse.

[girish]

@shan yes, the file will be encrypted. So, it could just be that your backup password is incorrect. Did you provide the backup password in the restore UI (and looks like you have encrypted filenames disabled?) ?

[shan]

Tried restoring with "Decrypt Filenames" on and off, neither are working. There is no error indicating that the encryption password is wrong, preeeeety sure it's the right one. Am I just completely screwed here? Or is there something else I can do to debug this?

[girish]

@shan Not sure what is going on. Can you contact us at support@cloudron.io ?