Does chatwoot interfere with freescout?

[xboxhaxorz]

I have both installed on cloudron as i am testing them

After i installed chatwoot, freescout stopped getting new emails

The emails are in gmail and in chatwoot though

I tested fetching in freescout just now and it was successful

Why is freescout not getting new emails?

[ccfu]

@xboxhaxorz The problem is likely to be that Chatwoot is collecting the emails before Freescout and marking them as read. When Freescout checks it doesn't see any unread emails.

[xboxhaxorz]

@ccfu said in Does chatwoot interfere with freescout?:

@xboxhaxorz The problem is likely to be that Chatwoot is collecting the emails before Freescout and marking them as read. When Freescout checks it doesn't see any unread emails.

Ahh that makes sense and yea when i go to gmail i confirmed that to be the case

Is there a way to change that?

[ccfu]

@xboxhaxorz

Does Chatwoot have a setting to not mark fetched emails as read? If not, the only other solution I can think of is forwarding incoming emails in Gmail to another mailbox and having Chatwoot and Freescout fetch from separate mailboxes.