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  3. Connection could not be established with host mail.domain.com [Connection timed out #110]

Connection could not be established with host mail.domain.com [Connection timed out #110]

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  • humptydumptyH Offline
    humptydumptyH Offline
    humptydumpty
    wrote on last edited by humptydumpty
    #2

    Under Manage > System > Status:

    App Version 	1.8.159
    Date & Time 	Dec 20, 2024 15:49
    Timezone (.env) 	America/Chicago (GMT-0600)
    Protocol 	HTTPS
    DB 	Mysql (8.0.37-0ubuntu0.22.04.3)
    Web Server 	Apache/2.4.58 (Ubuntu)
    PHP Version 	PHP 8.3.6
    PHP upload_max_filesize / post_max_size 	5G / 5G
    PHP Extensions
    OpenSSL 	OK
    PDO 	OK
    Mbstring 	OK
    Tokenizer 	OK
    JSON 	OK
    XML 	OK
    IMAP 	OK
    GD 	OK
    fileinfo 	OK
    ZIP 	OK
    iconv 	OK
    cURL 	OK
    DOM 	OK
    libxml 	OK
    intl 	OK
    pcntl (console PHP) 	OK
    Functions
    shell_exec (PHP) 	OK
    proc_open (PHP) 	OK
    fpassthru (PHP) 	OK
    symlink (PHP) 	OK
    iconv (PHP) 	OK
    pcntl_signal (console PHP) 	OK
    ps (shell) 	OK
    Permissions
    These folders must be writable by web server user (www-data). Recommended permissions: 775
    storage/app/ 	OK
    storage/framework/ 	OK
    storage/framework/cache/data/ 	OK
    storage/logs/ 	OK
    bootstrap/cache/ 	OK
    public/css/builds/ 	OK
    public/js/builds/ 	OK
    public/modules/ 	OK
    Modules/ 	OK
    public/storage (symlink) 	OK
    .env 	OK
    

    For reference: https://github.com/freescout-help-desk/freescout/wiki/Fetching-Emails#troubleshooting-fetching

    @staff possible fix? unsure how to implement this myself https://github.com/freescout-help-desk/freescout/issues/3823#issuecomment-1965724963

    P.S. I'm on v8.2.1 (Ubuntu 24.04 LTS)

    1 Reply Last reply
    1
    • J Offline
      J Offline
      joseph
      Staff
      wrote on last edited by
      #3

      To narrow down the problem: a) is mail server running under Services? b) are you able to connect with some other mail client? maybe install some webmail like roundcube and check if it can check mail.

      humptydumptyH 2 Replies Last reply
      0
      • J joseph

        To narrow down the problem: a) is mail server running under Services? b) are you able to connect with some other mail client? maybe install some webmail like roundcube and check if it can check mail.

        humptydumptyH Offline
        humptydumptyH Offline
        humptydumpty
        wrote on last edited by humptydumpty
        #4

        @joseph service is all green and yes roundcube works fine. I can send and receive mail to all my mailboxes including the FreeScout ones in roundcube. It just doesn’t work in fs. This stopped working suddenly on its own.

        63729815-736e-4710-b427-4ea0701f9123-image.png

        Here's the result of the test initiated from: Manage > Settings > Mail Settings > Send Test To

        0ced0ad2-42b4-4d50-821b-0f82080dcb9a-image.png

        Under Manage > Mailboxes > Connection Settings > Sending Emails > Send Test To resulting error says to make sure port 587 is open and it is since I checked using an online tool by entering my server IP and port 587 and it spat out OPEN. The same goes for fetching emails and says check port 993 and that is open too, so it's not a port issue.

        Off the top of my head I did the following troubleshooting steps:

        • Manage > System > Status: It's all OK and queue:work Running
        • Manage > System > Tools > Clear Cache
        • Restarted app manually
        • App updated overnight to package 1.11.19
        • Checked ports 587 and 993 using online website and confirmed they are OPEN
        • Checked logs as mentioned in FS Troubleshooting page and posted results in initial post
        • Created a new app password (mail) to use with my mailbox (not the issue as my other FS mailboxes aren't working too)
        • Can confirm CR mailserver is working fine as I can send/receive mail in Roundcube to all mailboxes including my Freescount mailboxes. I can also check/send mail from iOS mail app.
        • Freescout test mail settings sent and received the email just fine so the mail settings (SMTP Mailgun) is working in the app. It just refuses to send/fetch at the mailbox level.

        Log errors are:

        Error: connection failed - stream_socket_client(): Unable to connect to ssl://mail.domain.com:993 (Connection timed out); File: /app/code/overrides/webklex/php-imap/src/Connection/Protocols/ImapProtocol.php (94)
        
         Connection could not be established with host mail.domain.com [Connection timed out #110]; File: /app/code/overrides/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php (271) 
        
        

        I just opened a ticket upstream: https://github.com/freescout-help-desk/freescout/issues/4441

        1 Reply Last reply
        0
        • J joseph

          To narrow down the problem: a) is mail server running under Services? b) are you able to connect with some other mail client? maybe install some webmail like roundcube and check if it can check mail.

          humptydumptyH Offline
          humptydumptyH Offline
          humptydumpty
          wrote on last edited by humptydumpty
          #5

          @joseph I'm encountering the same send/fetch issues on a fresh Freescout app that I installed under a different subdomain and set it all up manually; no settings/backups were restored or imported.

          Edit: running some more tests...

          cloudron-support --troubleshoot

          Vendor: Hetzner Product: vServer
          Linux: 6.8.0-51-generic
          Ubuntu: noble 24.04
          Processor: AMD EPYC Processor
          BIOS NotSpecified  CPU @ 2.0GHz x 2
          RAM: 7933852KB
          Disk: /dev/sda1        47G
          [OK]    node version is correct
          [OK]    IPv6 is enabled and public IPv6 address is working
          [OK]    docker is running
          [OK]    docker version is correct
          [OK]    MySQL is running
          [OK]    nginx is running
          [OK]    dashboard cert is valid
          [OK]    dashboard is reachable via loopback
          [OK]    box v8.2.1 is running
          [OK]    netplan is good
          [OK]    DNS is resolving via systemd-resolved
          [OK]    Dashboard is reachable via domain name
          [OK]    Domain domain.com is valid and has not expired
          [OK]    unbound is running
          
          

          systemctl status box

          ● box.service - Cloudron Admin
               Loaded: loaded (/etc/systemd/system/box.service; enabled; preset: enabled)
               Active: active (running) since Fri 2024-12-20 20:06:23 UTC; 1 day 6h ago
              Process: 353312 ExecReload=/bin/kill -HUP $MAINPID (code=exited, status=0/SUCCESS)
             Main PID: 106740 (node)
                Tasks: 11 (limit: 9212)
               Memory: 103.2M (max: 400.0M available: 296.7M peak: 113.3M)
                  CPU: 7min 50.967s
               CGroup: /system.slice/box.service
                       └─106740 node /home/yellowtent/box/box.js
          

          I just noticed that IPV6 is enabled in my dashboard > network. I don't remember if I had that enabled before or not.

          • Could it be related to it?

          Another note, I'm using Hetzner and have not configured their firewall. It's been working fine. I also shot a ticket earlier to Hetzner support and they confirmed that 587 and 993 are not being blocked on my server. Port 25 and some other one are blocked by default and I have not requested their opening since I use Mailgun SMTP.

          • Should I manually enable ports 587 and 993 in Hetzner's firewall regardless?
          girishG 1 Reply Last reply
          0
          • girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #6

            @humptydumpty just double checking, have you seen https://docs.cloudron.io/apps/freescout/#cloudron-mailbox already? Important thing here is TLS vs SSL distinction in freescout. I remember writing about this somewhere in the forum, let me see if I can find it. I think everything looks fine in your setup, just some freescout configuration.

            humptydumptyH 1 Reply Last reply
            0
            • girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #7

              I think https://forum.cloudron.io/topic/8563/cannot-email-my-local-calibre-books-to-my-kindle-using-my-cloudron-email-credentials/5

              1 Reply Last reply
              0
              • humptydumptyH humptydumpty

                @joseph I'm encountering the same send/fetch issues on a fresh Freescout app that I installed under a different subdomain and set it all up manually; no settings/backups were restored or imported.

                Edit: running some more tests...

                cloudron-support --troubleshoot

                Vendor: Hetzner Product: vServer
                Linux: 6.8.0-51-generic
                Ubuntu: noble 24.04
                Processor: AMD EPYC Processor
                BIOS NotSpecified  CPU @ 2.0GHz x 2
                RAM: 7933852KB
                Disk: /dev/sda1        47G
                [OK]    node version is correct
                [OK]    IPv6 is enabled and public IPv6 address is working
                [OK]    docker is running
                [OK]    docker version is correct
                [OK]    MySQL is running
                [OK]    nginx is running
                [OK]    dashboard cert is valid
                [OK]    dashboard is reachable via loopback
                [OK]    box v8.2.1 is running
                [OK]    netplan is good
                [OK]    DNS is resolving via systemd-resolved
                [OK]    Dashboard is reachable via domain name
                [OK]    Domain domain.com is valid and has not expired
                [OK]    unbound is running
                
                

                systemctl status box

                ● box.service - Cloudron Admin
                     Loaded: loaded (/etc/systemd/system/box.service; enabled; preset: enabled)
                     Active: active (running) since Fri 2024-12-20 20:06:23 UTC; 1 day 6h ago
                    Process: 353312 ExecReload=/bin/kill -HUP $MAINPID (code=exited, status=0/SUCCESS)
                   Main PID: 106740 (node)
                      Tasks: 11 (limit: 9212)
                     Memory: 103.2M (max: 400.0M available: 296.7M peak: 113.3M)
                        CPU: 7min 50.967s
                     CGroup: /system.slice/box.service
                             └─106740 node /home/yellowtent/box/box.js
                

                I just noticed that IPV6 is enabled in my dashboard > network. I don't remember if I had that enabled before or not.

                • Could it be related to it?

                Another note, I'm using Hetzner and have not configured their firewall. It's been working fine. I also shot a ticket earlier to Hetzner support and they confirmed that 587 and 993 are not being blocked on my server. Port 25 and some other one are blocked by default and I have not requested their opening since I use Mailgun SMTP.

                • Should I manually enable ports 587 and 993 in Hetzner's firewall regardless?
                girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by girish
                #8

                @humptydumpty said in Connection could not be established with host mail.domain.com [Connection timed out #110]:

                Should I manually enable ports 587 and 993 in Hetzner's firewall regardless?

                Oh, this could be it. Are you using the full name in freescout like mail.domain.com ? If so, external ports have to be opened. I guess you got the blocking of those ports from somewhere in the docs? We should probably add some caveats to it.

                1 Reply Last reply
                0
                • girishG girish

                  @humptydumpty just double checking, have you seen https://docs.cloudron.io/apps/freescout/#cloudron-mailbox already? Important thing here is TLS vs SSL distinction in freescout. I remember writing about this somewhere in the forum, let me see if I can find it. I think everything looks fine in your setup, just some freescout configuration.

                  humptydumptyH Offline
                  humptydumptyH Offline
                  humptydumpty
                  wrote on last edited by humptydumpty
                  #9

                  @girish said in Connection could not be established with host mail.domain.com [Connection timed out #110]:

                  @humptydumpty just double checking, have you seen https://docs.cloudron.io/apps/freescout/#cloudron-mailbox already? Important thing here is TLS vs SSL distinction in freescout.

                  Yep, I've seen this and FS has been working correctly for years now.

                  @girish said in Connection could not be established with host mail.domain.com [Connection timed out #110]:

                  Oh, this could be it. Are you using the full name in freescout like mail.domain.com ?

                  Yes, I'm using the full domain (mail.domain.com). Again, I didn't change anything and it was all working fine until now. I switched to Hetzner a couple of months ago, but it's been working fine this whole time. It stopped suddenly on its own, coincidentally around the same time when I upgraded to 8.2/8.2.1.

                  I'll try opening the ports manually in Hetzner's firewall. I'd like to avoid doing that because when I first signed up with Hetzner, I did play with the firewall to open ports and things went south and couldn't undo it. I had to spin up a new one. Hopefully, it plays nice this time.

                  Btw, Freescout and the mail server are on the same server.

                  c07def58-65e2-499d-aac8-0d67490dacf7-image.png

                  35d63f35-fa43-4d6b-b887-ef1334459938-image.png

                  f64630bb-df37-437f-91d9-62b908ed49c8-image.png

                  1 Reply Last reply
                  0
                  • humptydumptyH Offline
                    humptydumptyH Offline
                    humptydumpty
                    wrote on last edited by
                    #10

                    @girish Am I opening incoming, outgoing, or both in Hetzner?

                    image.png

                    1 Reply Last reply
                    0
                    • girishG Offline
                      girishG Offline
                      girish
                      Staff
                      wrote on last edited by
                      #11

                      @humptydumpty just incoming

                      humptydumptyH 1 Reply Last reply
                      0
                      • girishG girish

                        @humptydumpty just incoming

                        humptydumptyH Offline
                        humptydumptyH Offline
                        humptydumpty
                        wrote on last edited by humptydumpty
                        #12

                        @girish I forgot to ask, UDP or TCP 😧 and allow ANY IPV4/6?

                        2369a374-7ed5-4333-be16-8e50396fc3a1-image.png

                        They won't let me enter the ending port since "it has to be higher" so I left it blank.

                        1 Reply Last reply
                        0
                        • humptydumptyH Offline
                          humptydumptyH Offline
                          humptydumpty
                          wrote on last edited by
                          #13

                          Sigh. Server died upon activating the firewall.

                          image.png

                          1 Reply Last reply
                          0
                          • girishG Offline
                            girishG Offline
                            girish
                            Staff
                            wrote on last edited by
                            #14

                            @humptydumpty not sure how the firewall works but maybe when you enable one rule, it blocks all others . So , you have to open port 80 and port 443 as well.

                            humptydumptyH 1 Reply Last reply
                            1
                            • humptydumptyH Offline
                              humptydumptyH Offline
                              humptydumpty
                              wrote on last edited by humptydumpty
                              #15

                              Maybe I should open all of these too (except for "any"). I do use SSH and 53 for the DNS makes sense. IDK about the MYSQL and PGSQL though.

                              image.png

                              1 Reply Last reply
                              0
                              • girishG girish

                                @humptydumpty not sure how the firewall works but maybe when you enable one rule, it blocks all others . So , you have to open port 80 and port 443 as well.

                                humptydumptyH Offline
                                humptydumptyH Offline
                                humptydumpty
                                wrote on last edited by humptydumpty
                                #16

                                @girish That didn't help. I still can't send the test email in FS. Here's what I have activated in the Hetzner firewall. Server is up though so you're right, it does block all unless specified.

                                ed46cd12-ec56-45a3-b466-498319845818-image.png

                                1 Reply Last reply
                                0
                                • girishG Offline
                                  girishG Offline
                                  girish
                                  Staff
                                  wrote on last edited by
                                  #17

                                  @humptydumpty are you using Cloudflare? I can't think of any other reason

                                  1 Reply Last reply
                                  0
                                  • humptydumptyH Offline
                                    humptydumptyH Offline
                                    humptydumpty
                                    wrote on last edited by humptydumpty
                                    #18

                                    For the mail server domain, yes. The mailbox (different domain) is using Bunny. Proxy is off though. CDN acceleration is disabled in Bunny DNS. I didn't change anything at all when this issue started. It's been working fine. I use FS daily. Also, mail is working fine in Roundcube so DNS, ports, wtv are correct. It's FS that's picky, no sending/fetching of mailboxes. Oh, and I have multiple mailboxes using domains on Cloudflare and Bunny. Issue is the same for all. Issue is the same on a fresh FS, so it's not module related either.

                                    Under manage > mail settings > system emails > send test to --- This test email is sent and received fine!

                                    1 Reply Last reply
                                    0
                                    • girishG Offline
                                      girishG Offline
                                      girish
                                      Staff
                                      wrote on last edited by girish
                                      #19

                                      @humptydumpty the system email is configured by cloudron itself. You can ignore this (for this problem).

                                      One thing in your screenshot: I noticed now that FS has changed it's TLS options (very nice). You have to choose STARTTLS for port 587. In yours it is none.

                                      1 Reply Last reply
                                      0
                                      • girishG Offline
                                        girishG Offline
                                        girish
                                        Staff
                                        wrote on last edited by
                                        #20

                                        image.png

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                                        • humptydumptyH Offline
                                          humptydumptyH Offline
                                          humptydumpty
                                          wrote on last edited by humptydumpty
                                          #21

                                          The docs still say to use none if CR mail and FS are on the same server (which they are for my case). I updated it to TLS, but issue persists. I even restarted the app with no effect.

                                          image.png

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