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  1. Cloudron Forum
  2. FreeScout
  3. Problem with the correct display of inline calendar invitations (and a possible solution)

Problem with the correct display of inline calendar invitations (and a possible solution)

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    • luckowL Offline
      luckowL Offline
      luckow
      translator
      wrote on last edited by
      #1

      Yesterday I was wondering because a client invited me to an event but missed providing the correct dates. The moment I looked in Thunderbird instead of FreeScout, I recognized an inline calendar invitation sent via Outlook & Exchange.
      It seems that FreeScout cannot display the inline invitation correctly.

      In my search for a solution, I found
      https://github.com/freescout-helpdesk/freescout/issues/1412#issuecomment-1411710281

      added APP_NEW_FETCHING_LIBRARY=true to the .env file and restarted the application. In short, it works for me. Now I have the option to download the invitation as an ical file.

      If anyone can confirm my observation, we should ask the Cloudron team to include this as a default in the FreeScout package.

      Pronouns: he/him | Primary language: German

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      • nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #2

        At least here it doesn't seem to degrade the experience. I have seen other attachments not being displayed correctly in the past though, but I didn't find those now to test this further. We will keep it enabled in our main instance and can put this in the package if we have gained some experience with it.

        If other users have more input on this, very welcome.

        luckowL 1 Reply Last reply
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        • nebulonN nebulon marked this topic as a question on
        • nebulonN nebulon

          At least here it doesn't seem to degrade the experience. I have seen other attachments not being displayed correctly in the past though, but I didn't find those now to test this further. We will keep it enabled in our main instance and can put this in the package if we have gained some experience with it.

          If other users have more input on this, very welcome.

          luckowL Offline
          luckowL Offline
          luckow
          translator
          wrote on last edited by
          #3

          @nebulon Cool! I was amazed because https://github.com/freescout-helpdesk/freescout/issues/1412#issuecomment-1659576493 sounds like: Problem solved in Core. But it only worked (for me) with the additional APP_NEW_FETCHING_LIBRARY=true entry.

          Pronouns: he/him | Primary language: German

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          • nebulonN Offline
            nebulonN Offline
            nebulon
            Staff
            wrote on last edited by
            #4

            I have asked upstream if its a solid default by now. Lets see.

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            • girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #5

              @luckow we found a bug when that flag is enabled. It's a showstopper for our workflow atleast . https://github.com/freescout-helpdesk/freescout/issues/3533

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              • nebulonN Offline
                nebulonN Offline
                nebulon
                Staff
                wrote on last edited by nebulon
                #6

                This fix is now part of the latest package release.

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                • nebulonN nebulon has marked this topic as solved on
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