Problem with the correct display of inline calendar invitations (and a possible solution)

[luckow]

Yesterday I was wondering because a client invited me to an event but missed providing the correct dates. The moment I looked in Thunderbird instead of FreeScout, I recognized an inline calendar invitation sent via Outlook & Exchange.
It seems that FreeScout cannot display the inline invitation correctly.

In my search for a solution, I found
https://github.com/freescout-helpdesk/freescout/issues/1412#issuecomment-1411710281

added APP_NEW_FETCHING_LIBRARY=true to the .env file and restarted the application. In short, it works for me. Now I have the option to download the invitation as an ical file.

If anyone can confirm my observation, we should ask the Cloudron team to include this as a default in the FreeScout package.

[nebulon]

At least here it doesn't seem to degrade the experience. I have seen other attachments not being displayed correctly in the past though, but I didn't find those now to test this further. We will keep it enabled in our main instance and can put this in the package if we have gained some experience with it.

If other users have more input on this, very welcome.

[luckow]

@nebulon Cool! I was amazed because https://github.com/freescout-helpdesk/freescout/issues/1412#issuecomment-1659576493 sounds like: Problem solved in Core. But it only worked (for me) with the additional APP_NEW_FETCHING_LIBRARY=true entry.

[nebulon]

I have asked upstream if its a solid default by now. Lets see.

[girish]

@luckow we found a bug when that flag is enabled. It's a showstopper for our workflow atleast . https://github.com/freescout-helpdesk/freescout/issues/3533

[nebulon]

This fix is now part of the latest package release.