Authentication failed

[lukas]

Hello,

yesterday I used my Outline and today I can't login, because I get an message:

Authentication failed - we were unable to log you in at this time. Please try again

in Log-file I see:

Apr 03 06:08:38 {"error":"User authentication lukas already exists for 6c593749-3539-4ed0-8fc5-c8023f4a5422, tried to assign to e744e752-b79c-4072-8249-4b5fd73b9677","level":"error","message":"Error during authentication","stack":"Error: User authentication lukas already exists for 6c593749-3539-4ed0-8fc5-c8023f4a5422, tried to assign to e744e752-b79c-4072-8249-4b5fd73b9677\n at userProvisioner (/app/code/build/server/commands/userProvisioner.js:54:13)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async accountProvisioner (/app/code/build/server/commands/accountProvisioner.js:73:12)"}

I restarted the App already, tried also different browsers and restarted my server.

What's wrong?

Regards
Lukas

[lukas]

Ok, found the issue. Changed my E-Mail address in my user profile, after that I can't login via Cloudron SSO to Outline. It should be possible to change my E-Mail address?

[jdaviescoates]

@lukas said in Authentication failed:

Ok, found the issue. Changed my E-Mail address in my user profile, after that I can't login via Cloudron SSO to Outline. It should be possible to change my E-Mail address?

Just to be clear: changed it where? On Cloudron or on Outline? I'm presuming Cloudron? If so I guess it's just the Outline has no way of knowing about the change or perhaps hasn't fully/ properly implemented OIDC or something (I don't really know what I'm talking about, just thinking out loud)

[lukas]

@jdaviescoates said in Authentication failed:

ust to be clear: changed it where? On Cloudron or on Outline? I'm presuming Cloudron?

Yes, I changed my E-Mail address in Cloudron

[nebulon]

Ideally one should be able to change the email in Cloudron, however it always depends a bit on if an app can deal with email changes. That is a bit out of our control. Usually we try to setup apps so they map users by the username, which is a unique and fixed identifier in Cloudron. For outline at least the docs do not specify what they internally use as the identifier https://docs.getoutline.com/s/hosting/doc/oidc-8CPBm6uC0I but looks like from your experience they use the email address then.

[lukas]

So, after E-Mail change, reinstall the app and import backup