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  1. Cloudron Forum
  2. Guacamole
  3. how to fix compatibility issue after cloudron update with guacamole

how to fix compatibility issue after cloudron update with guacamole

Scheduled Pinned Locked Moved Guacamole
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    • A Offline
      A Offline
      aqeelzakir1
      wrote on last edited by
      #1

      Issue with compatibility of guacamole updated version.

      let me explain you well, i have a ubuntu server install where i setup cloudron. 2 days ago i am facing an issue with guacamole server whene i have intall all desktop server and i see this error on my rdp
      The connection has been closed because the server is taking too long to respond. This is usually caused by network problems, such as a spotty wireless signal, or slow network speeds. Please check your network connection and try again or contact your system administrator.

      i checked cloud Ron app where i see a notification about update cloudron and reboot.
      i update cloudron and reboot after 3 minutes work i am again facing same issue .

      i think the issue is with compatibility of guacamole server due to update .

      can you help me to sort out the problem

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      • girishG girish referenced this topic on
      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #2

        I guess the error message you have pasted is from the RDP ? In the Cloudron dashboard, is guacamole running? If it's running, can you check the logs for any errors? Nothing has changed in the Cloudron 7.7. to affect guacamole.

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        • A Offline
          A Offline
          aqeelzakir1
          wrote on last edited by
          #3

          image.png

          • this is the log of cloudron, can you find the error
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          • girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #4

            @aqeelzakir1 we need the app logs - https://docs.cloudron.io/apps/#log-viewer

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            • A Offline
              A Offline
              aqeelzakir1
              wrote on last edited by
              #5

              image.png

              • i will send you log, this is old log when i was try to update the app again, still in progress
              girishG 1 Reply Last reply
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              • A Offline
                A Offline
                aqeelzakir1
                wrote on last edited by
                #6

                can you find out the issue from docker log ?
                image.png

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                • A aqeelzakir1

                  image.png

                  • i will send you log, this is old log when i was try to update the app again, still in progress
                  girishG Offline
                  girishG Offline
                  girish
                  Staff
                  wrote on last edited by
                  #7

                  @aqeelzakir1 said in how to fix compatibility issue after cloudron update with guacamole:

                  i will send you log, this is old log when i was try to update the app again, still in progress

                  Did this finish? There is only some guacd error in the logs saying User is not responding. I am not sure what that means.

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