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  3. dashboard not reachable, says offline reconnecting after moving nameservers to cloudflare. but still able to reach apps

dashboard not reachable, says offline reconnecting after moving nameservers to cloudflare. but still able to reach apps

Scheduled Pinned Locked Moved Solved Support
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    • R Offline
      R Offline
      rodeo1201
      wrote on last edited by
      #1

      i had godaddy as the dns provider but they recently stopped api access and i therefore moved that to clouodflare, but as soo has this was done i was unable to access the dashboard normally, it just says offline reconnecting. if i add the ip address to my host file i am able to access the dashboard, the apps are all reachable so im not certain where the issue lies.

      girishG 1 Reply Last reply
      1
      • R rodeo1201

        i had godaddy as the dns provider but they recently stopped api access and i therefore moved that to clouodflare, but as soo has this was done i was unable to access the dashboard normally, it just says offline reconnecting. if i add the ip address to my host file i am able to access the dashboard, the apps are all reachable so im not certain where the issue lies.

        girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #2

        @rodeo1201 switching NS takes a lot of time, even up to 24 hours. I would wait it out. You can check if NS record has propagated using host -t NS example.domain . Is it pointing to cloudflare?

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        • R Offline
          R Offline
          rodeo1201
          wrote on last edited by
          #3

          it has been several days since i moved to cloudflare, the NS is showing up properly and all the apps are working properly, just the dashboard is not reachable normally.
          Screenshot 2024-05-31 095711.png shows whenever i try to connect, but when I connect after changing my hosts file to resolve the ip address of the machine i can reach it

          girishG 1 Reply Last reply
          1
          • R rodeo1201

            it has been several days since i moved to cloudflare, the NS is showing up properly and all the apps are working properly, just the dashboard is not reachable normally.
            Screenshot 2024-05-31 095711.png shows whenever i try to connect, but when I connect after changing my hosts file to resolve the ip address of the machine i can reach it

            girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #4

            @rodeo1201 ok, so then, this is most like some Cloudflare related issue. It's been reported in the forum that when you enable some filtering / speed rules in Cloudflare, it breaks the dashboard. Can you check if there is any error message in the browser console ? Try disabling "Rocket loader" etc in Cloudflare.

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            • R Offline
              R Offline
              rodeo1201
              wrote on last edited by
              #5

              i dont seem to have any errors on cloudflare that i can see and currently rocket loader is disabled and never was

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              • humptydumptyH Offline
                humptydumptyH Offline
                humptydumpty
                wrote on last edited by
                #6

                Did you double check the name servers with your domain registrar? Sometimes we miss the simple stuff. Maybe you did input them but chose the option where you use the registrars records and not your custom set ones.

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