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  1. Cloudron Forum
  2. Paperless-ngx
  3. Paperless doesn't fetch mail anymore

Paperless doesn't fetch mail anymore

Scheduled Pinned Locked Moved Solved Paperless-ngx
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  • M Offline
    M Offline
    manngobaum
    wrote on last edited by
    #1

    My paperless instance doesn't fetch mails anymore. It's super strange because also the logs don't give any hint. It seems that it somehow just stopped working. I tried to save the settings again but with no effect.
    Do you have any ideas?

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    • M Offline
      M Offline
      manngobaum
      wrote on last edited by
      #2

      Some more insights about it:
      Both my instances are having the same problem.The last entry in the mail.log is from the 2nd of August and the exact same time in both instances.
      I wanted to check the cloudron logs but they are not available anymore for this date.

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      • nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #3

        Have you tried to restart paperless? Maybe some paperless internal cron got stuck? Also does it otherwise send transactional emails like test mail or a password reset?

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        • M Offline
          M Offline
          manngobaum
          wrote on last edited by
          #4

          Yes, I tried the restart many times. Also to stop it and start again and I also waited for newer updates.

          BUT I recognized that the CPU usage was extremely high. And I found this thread:

          https://forum.cloudron.io/topic/12195/high-cpu-utilization-since-update-1-25-1/28

          And voila deleting the file and restarting did the job. I now turned off the auto update of the app. But it seems it was connected to this bug.

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          • nebulonN Offline
            nebulonN Offline
            nebulon
            Staff
            wrote on last edited by
            #5

            Ok, I will close this one then. We really have to get down to that other issue again.

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            • nebulonN nebulon marked this topic as a question on
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