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  3. Cloudron v8.0.6 Stuck on Platform Status Starting services, this can take a while

Cloudron v8.0.6 Stuck on Platform Status Starting services, this can take a while

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  • H Offline
    H Offline
    hareen
    wrote on last edited by joseph
    #1

    My Cloudron instance updated last night to 8.0.6 and it's been stuck on 'starting services'. I have tried rebooting and also restarting box service as mentioned on another post with no luck. The following is the output of the box log:

    docker: Error response from daemon: failed to create task for container: failed to create shim task: OCI runtime create failed: runc create failed: unable to start container process: error during container init: error mounting "/home/yellowtent/platformdata/mysql" to rootfs at "/var/lib/mysql": mount /home/yellowtent/platformdata/mysql:/var/lib/mysql (via /proc/self/fd/6), flags: 0x5000: not a directory: unknown: Are you trying to mount a directory onto a file (or vice-versa)? Check if the specified host path exists and is the expected type.

    at /home/yellowtent/box/src/shell.js:73:23
    at ChildProcess.exithandler (node:child_process:430:5)
    at ChildProcess.emit (node:events:518:28)
    at maybeClose (node:internal/child_process:1105:16)
    at ChildProcess._handle.onexit (node:internal/child_process:305:5)
2024-09-24T21:52:34.615Z box:shell getSwaps execArgs: swapon ["--noheadings","--raw","--bytes","--show=type,size,used,name"]
HttpError: Unknown error: 400 <html>
<head><title>400 Bad Request</title></head>
<body>
<center><h1>400 Bad Request</h1></center>
<hr><center>nginx</center>
</body>
</html>

    at getSystemGraphs (/home/yellowtent/box/src/routes/system.js:126:28)
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5) {
  status: 500,
  internalError: BoxError: Unknown error: 400 <html>
  <head><title>400 Bad Request</title></head>
  <body>
  <center><h1>400 Bad Request</h1></center>
  <hr><center>nginx</center>
  </body>
  </html>
  
      at Object.getSystem (/home/yellowtent/box/src/graphs.js:106:46)
      at process.processTicksAndRejections (node:internal/process/task_queues:95:5) {
    reason: 'External Error',
    details: {}
  },
  details: {}
}
    1 Reply Last reply
    1
    • J joseph marked this topic as a question on
    • J Offline
      J Offline
      joseph Staff
      wrote on last edited by
      #2

      @hareen looks like an error from docker. Do you have enough disk space? You can run df -h on the server to check.

      1 Reply Last reply
      0
      • H Offline
        H Offline
        hareen
        wrote on last edited by
        #3

        Hi Joseph, I had 9GB of space on the server when this happened. I run it on linode so I restored a snapshot from 2 days ago, upgrade the VPS which now has 35GB spare space and 2GB spare ram and then upgraded the server. After 2 retries the upgrade still fails which is quiet disappointing.

        [no timestamp]  cmd: 'docker run --restart=always -d --name=mysql --hostname mysql --net cloudron --net-alias mysql --log-driver syslog --log-opt syslog-address=unix:///home/yellowtent/platformdata/logs/syslog.sock --log-opt syslog-format=rfc5424 --log-opt tag=mysql --ip 172.18.30.1 -e CLOUDRON_MYSQL_TOKEN=3c0e900572f8e6a0bf8ab8cac5c745343970e5bb28148ea6e12a17ac1838b5fdb5cd182b8f8bf07bcd30fa27ac4bc5f309d9b5feaa103ccaf21ff6bc210c58401c585a92749fe2a3f6e88a9e5f86fe749a79bc1f6a87d3b8437cc3fa9dd2520c73bc0ab28cae8f83e5ef09308eb38f84084fd672e421185a0df73293ae328597 -e CLOUDRON_MYSQL_ROOT_HOST=172.18.0.1 -e CLOUDRON_MYSQL_ROOT_PASSWORD=49b4e809bd7b9acaf8698e3afd7def7c919388c26d121ea3d17adf968bfb46d2a4d0d88ecd15ea360defc16addf9d0048910b10e7eeeb9336dc5436fc876cc7c463d1aa37b5a534746325092572b7650a53680f3dd8b8eeae5a440391b5ec0c07414c85720a0977d82b1f364f12f43fc490a2b9383420ac7a6680ffa510951b7 -v /home/yellowtent/platformdata/mysql:/var/lib/mysql --label isCloudronManaged=true --cap-add SYS_NICE --read-only -v /tmp -v /run registry.docker.com/cloudron/mysql:3.4.3@sha256:8934c5ddcd69f24740d9a38f0de2937e47240238f3b8f5c482862eeccc5a21d2 '
[no timestamp]  }
Sep 26 10:29:48 box:platform startInfra: Failed to start services. retry=false (attempt 0): startMysql errored with code 125 message Command failed: docker run --restart=always -d --name=mysql --hostname mysql --net cloudron --net-alias mysql --log-driver syslog --log-opt syslog-address=unix:///home/yellowtent/platformdata/logs/syslog.sock --log-opt syslog-format=rfc5424 --log-opt tag=mysql --ip 172.18.30.1 -e CLOUDRON_MYSQL_TOKEN=3c0e900572f8e6a0bf8ab8cac5c745343970e5bb28148ea6e12a17ac1838b5fdb5cd182b8f8bf07bcd30fa27ac4bc5f309d9b5feaa103ccaf21ff6bc210c58401c585a92749fe2a3f6e88a9e5f86fe749a79bc1f6a87d3b8437cc3fa9dd2520c73bc0ab28cae8f83e5ef09308eb38f84084fd672e421185a0df73293ae328597 -e CLOUDRON_MYSQL_ROOT_HOST=172.18.0.1 -e CLOUDRON_MYSQL_ROOT_PASSWORD=49b4e809bd7b9acaf8698e3afd7def7c919388c26d121ea3d17adf968bfb46d2a4d0d88ecd15ea360defc16addf9d0048910b10e7eeeb9336dc5436fc876cc7c463d1aa37b5a534746325092572b7650a53680f3dd8b8eeae5a440391b5ec0c07414c85720a0977d82b1f364f12f43fc490a2b9383420ac7a6680ffa510951b7 -v /home/yellowtent/platformdata/mysql:/var/lib/mysql --label isCloudronManaged=true --cap-add SYS_NICE --read-only -v /tmp -v /run registry.docker.com/cloudron/mysql:3.4.3@sha256:8934c5ddcd69f24740d9a38f0de2937e47240238f3b8f5c482862eeccc5a21d2
[no timestamp]  Error response from daemon: failed to create task for container: failed to create shim task: OCI runtime create failed: runc create failed: unable to start container process: error during container init: error mounting "/home/yellowtent/platformdata/mysql" to rootfs at "/var/lib/mysql": mount /home/yellowtent/platformdata/mysql:/var/lib/mysql (via /proc/self/fd/6), flags: 0x5000: not a directory: unknown: Are you trying to mount a directory onto a file (or vice-versa)? Check if the specified host path exists and is the expected type.
[no timestamp] 
Sep 26 10:29:48 box:platform BoxError: startMysql errored with code 125 message Command failed: docker run --restart=always -d --name=mysql --hostname mysql --net cloudron --net-alias mysql --log-driver syslog --log-opt syslog-address=unix:///home/yellowtent/platformdata/logs/syslog.sock --log-opt syslog-format=rfc5424 --log-opt tag=mysql --ip 172.18.30.1 -e CLOUDRON_MYSQL_TOKEN=3c0e900572f8e6a0bf8ab8cac5c745343970e5bb28148ea6e12a17ac1838b5fdb5cd182b8f8bf07bcd30fa27ac4bc5f309d9b5feaa103ccaf21ff6bc210c58401c585a92749fe2a3f6e88a9e5f86fe749a79bc1f6a87d3b8437cc3fa9dd2520c73bc0ab28cae8f83e5ef09308eb38f84084fd672e421185a0df73293ae328597 -e CLOUDRON_MYSQL_ROOT_HOST=172.18.0.1 -e CLOUDRON_MYSQL_ROOT_PASSWORD=49b4e809bd7b9acaf8698e3afd7def7c919388c26d121ea3d17adf968bfb46d2a4d0d88ecd15ea360defc16addf9d0048910b10e7eeeb9336dc5436fc876cc7c463d1aa37b5a534746325092572b7650a53680f3dd8b8eeae5a440391b5ec0c07414c85720a0977d82b1f364f12f43fc490a2b9383420ac7a6680ffa510951b7 -v /home/yellowtent/platformdata/mysql:/var/lib/mysql --label isCloudronManaged=true --cap-add SYS_NICE --read-only -v /tmp -v /run registry.docker.com/cloudron/mysql:3.4.3@sha256:8934c5ddcd69f24740d9a38f0de2937e47240238f3b8f5c482862eeccc5a21d2
[no timestamp]  Error response from daemon: failed to create task for container: failed to create shim task: OCI runtime create failed: runc create failed: unable to start container process: error during container init: error mounting "/home/yellowtent/platformdata/mysql" to rootfs at "/var/lib/mysql": mount /home/yellowtent/platformdata/mysql:/var/lib/mysql (via /proc/self/fd/6), flags: 0x5000: not a directory: unknown: Are you trying to mount a directory onto a file (or vice-versa)? Check if the specified host path exists and is the expected type.
[no timestamp] 
[no timestamp]  at /home/yellowtent/box/src/shell.js:73:23
[no timestamp]  at ChildProcess.exithandler (node:child_process:430:5)
[no timestamp]  at ChildProcess.emit (node:events:518:28)
[no timestamp]  at maybeClose (node:internal/child_process:1105:16)
[no timestamp]  at ChildProcess._handle.onexit (node:internal/child_process:305:5)
Sep 26 10:31:26 box:shell getSwaps execArgs: swapon ["--noheadings","--raw","--bytes","--show=type,size,used,name"]
[no timestamp]  Unknown error: 400 <html>
Dec 31 23:43:52 Bad Request</title></head>
[no timestamp]  <body>
[no timestamp]  Bad Request</h1></center>
[no timestamp]  <hr><center>nginx</center>
[no timestamp]  </body>
[no timestamp]  </html>
[no timestamp] 
[no timestamp]  at getSystemGraphs (/home/yellowtent/box/src/routes/system.js:126:28)
[no timestamp]  at process.processTicksAndRejections (node:internal/process/task_queues:95:5) {
[no timestamp]  status: 500,
[no timestamp]  internalError: BoxError: Unknown error: 400 <html>
[no timestamp]  <head><title>400 Bad Request</title></head>
[no timestamp]  <body>
[no timestamp]  <center><h1>400 Bad Request</h1></center>
[no timestamp]  <hr><center>nginx</center>
[no timestamp]  </body>
[no timestamp]  </html>
[no timestamp] 
[no timestamp]  at Object.getSystem (/home/yellowtent/box/src/graphs.js:106:46)
[no timestamp]  at process.processTicksAndRejections (node:internal/process/task_queues:95:5) {
[no timestamp]  reason: 'External Error',
[no timestamp]  details: {}
[no timestamp]  },
[no timestamp]  details: {}
[no timestamp]  }
Sep 26 10:32:10 box:shell getSwaps execArgs: swapon ["--noheadings","--raw","--bytes","--show=type,size,used,name"]
[no timestamp]  Unknown error: 400 <html>
Dec 31 23:43:52 Bad Request</title></head>
[no timestamp]  <body>
[no timestamp]  Bad Request</h1></center>
[no timestamp]  <hr><center>nginx</center>
[no timestamp]  </body>
[no timestamp]  </html>
[no timestamp] 
[no timestamp]  at getSystemGraphs (/home/yellowtent/box/src/routes/system.js:126:28)
[no timestamp]  at process.processTicksAndRejections (node:internal/process/task_queues:95:5) {
[no timestamp]  status: 500,
[no timestamp]  internalError: BoxError: Unknown error: 400 <html>
[no timestamp]  <head><title>400 Bad Request</title></head>
[no timestamp]  <body>
[no timestamp]  <center><h1>400 Bad Request</h1></center>
[no timestamp]  <hr><center>nginx</center>
[no timestamp]  </body>
[no timestamp]  </html>
[no timestamp] 
[no timestamp]  at Object.getSystem (/home/yellowtent/box/src/graphs.js:106:46)
[no timestamp]  at process.processTicksAndRejections (node:internal/process/task_queues:95:5) {
[no timestamp]  reason: 'External Error',
[no timestamp]  details: {}
[no timestamp]  },
[no timestamp]  details: {}
[no timestamp]  }
Sep 26 10:34:34 box:locker Lock unreleased infra_start
Sep 26 10:35:09 box:shell getSwaps execArgs: swapon ["--noheadings","--raw","--bytes","--show=type,size,used,name"]
[no timestamp]  Unknown error: 400 <html>
Dec 31 23:43:52 Bad Request</title></head>
[no timestamp]  <body>
[no timestamp]  Bad Request</h1></center>
[no timestamp]  <hr><center>nginx</center>
[no timestamp]  </body>
[no timestamp]  </html>
[no timestamp] 
[no timestamp]  at getSystemGraphs (/home/yellowtent/box/src/routes/system.js:126:28)
[no timestamp]  at process.processTicksAndRejections (node:internal/process/task_queues:95:5) {
[no timestamp]  status: 500,
[no timestamp]  internalError: BoxError: Unknown error: 400 <html>
[no timestamp]  <head><title>400 Bad Request</title></head>
[no timestamp]  <body>
[no timestamp]  <center><h1>400 Bad Request</h1></center>
[no timestamp]  <hr><center>nginx</center>
[no timestamp]  </body>
[no timestamp]  </html>
[no timestamp] 
[no timestamp]  at Object.getSystem (/home/yellowtent/box/src/graphs.js:106:46)
[no timestamp]  at process.processTicksAndRejections (node:internal/process/task_queues:95:5) {
[no timestamp]  reason: 'External Error',
[no timestamp]  details: {}
[no timestamp]  },
[no timestamp]  details: {}
[no timestamp]  }
Sep 26 10:39:34 box:locker Lock unreleased infra_start
Sep 26 10:41:26 box:shell getSwaps execArgs: swapon ["--noheadings","--raw","--bytes","--show=type,size,used,name"]
[no timestamp]  Unknown error: 400 <html>
Dec 31 23:43:52 Bad Request</title></head>
[no timestamp]  <body>
[no timestamp]  Bad Request</h1></center>
[no timestamp]  <hr><center>nginx</center>
[no timestamp]  </body>
[no timestamp]  </html>
[no timestamp] 
[no timestamp]  at getSystemGraphs (/home/yellowtent/box/src/routes/system.js:126:28)
[no timestamp]  at process.processTicksAndRejections (node:internal/process/task_queues:95:5) {
[no timestamp]  status: 500,
[no timestamp]  internalError: BoxError: Unknown error: 400 <html>
[no timestamp]  <head><title>400 Bad Request</title></head>
[no timestamp]  <body>
[no timestamp]  <center><h1>400 Bad Request</h1></center>
[no timestamp]  <hr><center>nginx</center>
[no timestamp]  </body>
[no timestamp]  </html>
[no timestamp] 
[no timestamp]  at Object.getSystem (/home/yellowtent/box/src/graphs.js:106:46)
[no timestamp]  at process.processTicksAndRejections (node:internal/process/task_queues:95:5) {
[no timestamp]  reason: 'External Error',
[no timestamp]  details: {}
[no timestamp]  },
[no timestamp]  details: {}
[no timestamp]  }
[no timestamp]  at process.processTicksAndRejections (node:internal/process/task_queues:95:5) {
[no timestamp]  status: 500,
[no timestamp]  internalError: BoxError: Unknown error: 400 <html>
[no timestamp]  <head><title>400 Bad Request</title></head>
[no timestamp]  <body>
[no timestamp]  <center><h1>400 Bad Request</h1></center>
[no timestamp]  <hr><center>nginx</center>
[no timestamp]  </body>
[no timestamp]  </html>
[no timestamp] 
[no timestamp]  at Object.getSystem (/home/yellowtent/box/src/graphs.js:106:46)
[no timestamp]  at process.processTicksAndRejections (node:internal/process/task_queues:95:5) {
[no timestamp]  reason: 'External Error',
[no timestamp]  details: {}
[no timestamp]  },
[no timestamp]  details: {}
[no timestamp]  }
Sep 26 10:32:10 box:shell getSwaps execArgs: swapon ["--noheadings","--raw","--bytes","--show=type,size,used,name"]
[no timestamp]  Unknown error: 400 <html>
Dec 31 23:43:52 Bad Request</title></head>
[no timestamp]  <body>
[no timestamp]  Bad Request</h1></center>
[no timestamp]  <hr><center>nginx</center>
[no timestamp]  </body>
[no timestamp]  </html>
[no timestamp] 
[no timestamp]  at getSystemGraphs (/home/yellowtent/box/src/routes/system.js:126:28)
[no timestamp]  at process.processTicksAndRejections (node:internal/process/task_queues:95:5) {
[no timestamp]  status: 500,
[no timestamp]  internalError: BoxError: Unknown error: 400 <html>
[no timestamp]  <head><title>400 Bad Request</title></head>
[no timestamp]  <body>
[no timestamp]  <center><h1>400 Bad Request</h1></center>
[no timestamp]  <hr><center>nginx</center>
[no timestamp]  </body>
[no timestamp]  </html>
[no timestamp] 
[no timestamp]  at Object.getSystem (/home/yellowtent/box/src/graphs.js:106:46)
[no timestamp]  at process.processTicksAndRejections (node:internal/process/task_queues:95:5) {
[no timestamp]  reason: 'External Error',
[no timestamp]  details: {}
[no timestamp]  },
[no timestamp]  details: {}
[no timestamp]  }
Sep 26 10:34:34 box:locker Lock unreleased infra_start
Sep 26 10:35:09 box:shell getSwaps execArgs: swapon ["--noheadings","--raw","--bytes","--show=type,size,used,name"]
[no timestamp]  Unknown error: 400 <html>
Dec 31 23:43:52 Bad Request</title></head>
[no timestamp]  <body>
[no timestamp]  Bad Request</h1></center>
[no timestamp]  <hr><center>nginx</center>
[no timestamp]  </body>
[no timestamp]  </html>
[no timestamp] 
[no timestamp]  at getSystemGraphs (/home/yellowtent/box/src/routes/system.js:126:28)
[no timestamp]  at process.processTicksAndRejections (node:internal/process/task_queues:95:5) {
[no timestamp]  status: 500,
[no timestamp]  internalError: BoxError: Unknown error: 400 <html>
[no timestamp]  <head><title>400 Bad Request</title></head>
[no timestamp]  <body>
[no timestamp]  <center><h1>400 Bad Request</h1></center>
[no timestamp]  <hr><center>nginx</center>
[no timestamp]  </body>
[no timestamp]  </html>
[no timestamp] 
[no timestamp]  at Object.getSystem (/home/yellowtent/box/src/graphs.js:106:46)
[no timestamp]  at process.processTicksAndRejections (node:internal/process/task_queues:95:5) {
[no timestamp]  reason: 'External Error',
[no timestamp]  details: {}
[no timestamp]  },
[no timestamp]  details: {}
[no timestamp]  }
Sep 26 10:39:34 box:locker Lock unreleased infra_start
Sep 26 10:41:26 box:shell getSwaps execArgs: swapon ["--noheadings","--raw","--bytes","--show=type,size,used,name"]
[no timestamp]  Unknown error: 400 <html>
Dec 31 23:43:52 Bad Request</title></head>
[no timestamp]  <body>
[no timestamp]  Bad Request</h1></center>
[no timestamp]  <hr><center>nginx</center>
[no timestamp]  </body>
[no timestamp]  </html>
[no timestamp] 
[no timestamp]  at getSystemGraphs (/home/yellowtent/box/src/routes/system.js:126:28)
[no timestamp]  at process.processTicksAndRejections (node:internal/process/task_queues:95:5) {
[no timestamp]  status: 500,
[no timestamp]  internalError: BoxError: Unknown error: 400 <html>
[no timestamp]  <head><title>400 Bad Request</title></head>
[no timestamp]  <body>
[no timestamp]  <center><h1>400 Bad Request</h1></center>
[no timestamp]  <hr><center>nginx</center>
[no timestamp]  </body>
[no timestamp]  </html>
[no timestamp] 
[no timestamp]  at Object.getSystem (/home/yellowtent/box/src/graphs.js:106:46)
[no timestamp]  at process.processTicksAndRejections (node:internal/process/task_queues:95:5) {
[no timestamp]  reason: 'External Error',
[no timestamp]  details: {}
[no timestamp]  },
[no timestamp]  details: {}
[no timestamp]  }
        1 Reply Last reply
        0
        • J Offline
          J Offline
          joseph Staff
          wrote on last edited by
          #4

          @hareen it looks like docker is corrupt . This happens (rarely) and looks like you unlucky here. Can you try cloudron-support --recreate-containers ? If that doesn't help, you can also try cloudron-support --recreate-docker.

          You can also reach out at support@cloudron.io and we can take a look.

          1 Reply Last reply
          1
          • H Offline
            H Offline
            hareen
            wrote on last edited by
            #5

            @joseph , Running 'cloudron-support --recreate-containers' fixed the issue. Thank you.

            1 Reply Last reply
            2
            • J joseph has marked this topic as solved on

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