queryNS ETIMEOUT when renewing certificates

[malvim]

Hi,

I have been receiving multiple "queryNS ETIMEOUT" for all my cloudron domains. They're all hosted on Amazon's Route53. As a result, my certificates are expiring and multiple services stopped working.

My access key is working, as I have another service that uses it for other subdomains on another machine.

(I left the domain name out of the screenshot, but this is what is going on).

Any clue what might be happening? Any other logs I could check?

Thanks.

[malvim]

Just checked and, from my cloudron box, I can access route53 with same aws credentials via aws-cli. Not sure what's going on, can anyone maybe shed a light? Thanks!

[nebulon]

Can you run cloudron-support --troubleshoot to get some overview on the system?

Also can you check if host -t NS <domain.com> works?

[malvim]

Hi, thanks for the help!

cloudron-support told me unbound was down (I should've checked cloudron's own "services" page, which I now see has unbound down). It turns out I'm having the same issue as in this post: https://forum.cloudron.io/topic/12556/unbound-service-not-working/11

Went to reinstall unbound-anchor, but I had broken dependencies. Ran apt --fix-broken install (apt's own suggestion), then installed unbound-anchor which seems to have installed unbound itself.

I don't ever run stuff on this server, I follow cloudron's suggestion to have the server all for the cloudron service, so I have no idea how this happened, but reinstalling seems to have fixed the issue.

Had to reinstall two apps that were erroring because of this, though. I had no data in them, so it's fine, but still weird that this happened.

[joseph]

@malvim I guess you upgraded to ubuntu 24.04 ? There was a mistake in the Cloudron guide which missed installing the unbound-anchor dep. This was added later in https://docs.cloudron.io/guides/upgrade-ubuntu-24/#post-upgrade .

[malvim]

@joseph ah, there you go. I have indeed updated to 24.04, and presumably it was before this instruction was added.

Thank you all for the help, guys, all is well now