Connection could not be established with host mail.domain.com [Connection timed out #110]

[girish]

@humptydumpty the docs are a bit outdated since FS has changed the Encryption options. I will fix that once we resolve this... I am out of ideas now though. Can you send us an email to support@cloudron.io with the domain? It must be something very obvious because our FS works.

[humptydumpty]

@girish Sent.

[humptydumpty]

@girish I'm not sure if you got my email as I sent an email (proton email) to my CR email (roundcube) and I didn't receive it. I deleted the Hetzner firewall (as I've had it this whole time) and then sent a new email and then it was received in Roundcube.

[girish]

@humptydumpty thanks.

Just as an update: we found that for some reason, the docker containers (any of them) are unable to reach any port other than port 443/80 using the public IP. From the server itself, all ports of public IP are reachable... Have to debug this further tomorrow.

[Dave Swift]

Any update on this? I'm having the same issue.

[humptydumpty]

This is happening if the mailserver and freescout are on the same server. You can either move FS to another CR or change the mailbox settings (sending/fetching) to what's shown in the screenshots below until a perm fix is released and then you can revert to the previous settings.

SENDING

---

FETCHING

[girish]

Right, the issue here was related to disabling the userland proxy in Docker. This breaks setups where containers in UDN are unable to connect to each other via public IP. Will investigate this coming week for a proper fix. Until then, simply use what @humptydumpty said

[girish]

I pushed a fixed in the firewall for this. It's part of 8.2.3, you have to update Cloudron and hopefully that fixes this.

[bmann]

I am on 8.2.3 on a Hostinger VPS and also having trouble fetching.

This is an old FS that I had stopped and just now turned on again. Previous settings worked (group shared mailbox) -- in that it fetched the IMAP folders and said the connection was working, and the email arrives in snappymail. Tried humptydumpty settings, also "worked", still not fetching.

Sending works fine from FS, from Snappy, etc.

[girish]

Can you try openssl s_client -connect <mailsever>:993 -crlf from web terminal of FS? Does it connect?

[bmann]

@girish said in Connection could not be established with host mail.domain.com [Connection timed out #110]:

openssl s_client -connect <mailsever>:993 -crlf

Since I'm using the localhost settings that HD said, I used this (note host name and alt port):

openssl s_client -connect mail:9393 -crlf

Got this response:

CONNECTED(00000003)
40A74365227F0000:error:0A00010B:SSL routines:ssl3_get_record:wrong version number:../ssl/record/ssl3_record.c:354:
---
no peer certificate available
---
No client certificate CA names sent
---
SSL handshake has read 5 bytes and written 293 bytes
Verification: OK
---
New, (NONE), Cipher is (NONE)
Secure Renegotiation IS NOT supported
Compression: NONE
Expansion: NONE
No ALPN negotiated
Early data was not sent
Verify return code: 0 (ok)
---

[nebulon]

Is it possible that there is port typo? It would be 9993 not 9393. So tripple 9

[humptydumpty]

@nebulon I've been using it as 9393, and that's how Girish has it also in the screenshots he sent me during our troubleshooting. Sending and fetching are working with 9393.

Edit: I'll try reverting to the original settings soon to test with v8.2.3.

[girish]

9393 is the internal IMAP port that does not offer TLS. But my original question was to connect to the external endpoint which is the correct way to configure FreeScout. openssl s_client -connect <mailsever>:993 -crlf where mailserver is my.domain.com (whatever the mail server domain is)

There are updated screenshots at https://docs.cloudron.io/apps/freescout/#cloudron-mailbox on how to connect.

[bmann]

@girish

CONNECTED(00000003)
depth=2 C = US, O = Internet Security Research Group, CN = ISRG Root X1
verify return:1
depth=1 C = US, O = Let's Encrypt, CN = E6
verify return:1
depth=0 CN = *.commonscomputer.com
verify return:1
---
Certificate chain
 0 s:CN = *.commonscomputer.com
   i:C = US, O = Let's Encrypt, CN = E6
   a:PKEY: id-ecPublicKey, 384 (bit); sigalg: ecdsa-with-SHA384
   v:NotBefore: Dec  9 07:12:07 2024 GMT; NotAfter: Mar  9 07:12:06 2025 GMT
 1 s:C = US, O = Let's Encrypt, CN = E6
   i:C = US, O = Internet Security Research Group, CN = ISRG Root X1
   a:PKEY: id-ecPublicKey, 384 (bit); sigalg: RSA-SHA256
   v:NotBefore: Mar 13 00:00:00 2024 GMT; NotAfter: Mar 12 23:59:59 2027 GMT
---
Server certificate

(several more screenfuls of certs and things)

read R BLOCK
* OK [CAPABILITY IMAP4rev1 SASL-IR LOGIN-REFERRALS ID ENABLE IDLE LITERAL+ AUTH=PLAIN] Dovecot (Ubuntu) ready.

[girish]

@bmann perfect. Simply use that domain/port to configure FS

[humptydumpty]

@girish It looks like FS is working fine with v.8.2.3 using the proper settings shown in the docs. Thanks for the prompt fixes!

[humptydumpty]

@girish I forgot to ask, are these still the best settings to use or can we set an encryption now?

I'm using Mailgun SMTP.

Manage > Settings > Mail Settings

[girish]

@humptydumpty said in Connection could not be established with host mail.domain.com [Connection timed out #110]:

@girish I forgot to ask, are these still the best settings to use or can we set an encryption now?

Your screenshot is still using the internal connection. The internal connection doesn't need any encryption since they don't leave the server. I don't expect the values to change but those values are still internal/cloudron implementation detail. I suggest using the settings as in the docs at https://docs.cloudron.io/apps/freescout/#cloudron-mailbox . Those use STARTTLS (SMTP) and SSL (IMAP)

[humptydumpty]

@girish I'm referring to the app mail settings, not the mailbox. You can find that under: Manage > Settings > Mail Settings

What if my FS and mailserver aren't on the same server. What app mail settings should I use? The docs don't cover the above settings page; only shows the mailbox set up.

As for the mailboxes, I set up them up as shown in the docs, using SSL and STARTTLS and they're working fine with v8.2.3.

P.S. I noticed my emails from InvoiceNinja went to the spam folder because something was off, but it looks like v8.2.3 fixed that too.