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  3. Update 2.1 Stuck at "Downloading and installing new version"

Update 2.1 Stuck at "Downloading and installing new version"

Scheduled Pinned Locked Moved Solved Support
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    • F Offline
      F Offline
      FTLAUDMAN
      wrote on last edited by girish
      #1

      The Cloudron update from 2.0.1 to 2.1 (or 2.1.1?) stays stuck at "Downloading and installing new version" for 12+ hours (at which time I reboot the server so I can get the dashboard back). It has done this at least 3 days in a row. I have only around 40GB on the server. The server seems to work fine, other than this update issue.

      Any advice on how to proceed? I have a Pro subscription, if that makes any difference on how to proceed (automatic updates, etc).

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      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by girish
        #2

        @FTLAUDMAN can you check if you are hitting https://forum.cloudron.io/topic/1305/cloudron-2-1-released/3 . Also which vps provider are you using?

        If that doesn't work, can you add our support keys and we can take a look.

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        • girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #3

          @FTLAUDMAN If you check journalctl -fa and it shows something like below over and over again:

          The following packages have unmet dependencies:
           docker-ce : Depends: libseccomp2 (>= 2.3.0) but 2.2.3-3ubuntu3 is to be installed
          E: Unable to correct problems, you have held broken packages.
          

          To fix:

          apt update
          

          You might have to run the above command a couple of times since it might says it cannot get the lock. Once the update is done, it should update automatically.

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          • F Offline
            F Offline
            FTLAUDMAN
            wrote on last edited by FTLAUDMAN
            #4

            @girish Thanks for the helpful suggestions. I haven't had a chance to try this yet, but I should have time after work. I am using a dedicated server (8 core, 16GB RAM, 250GB SSD) running Ubuntu 16.04 through Online.net.

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            • F FTLAUDMAN

              @girish Thanks for the helpful suggestions. I haven't had a chance to try this yet, but I should have time after work. I am using a dedicated server (8 core, 16GB RAM, 250GB SSD) running Ubuntu 16.04 through Online.net.

              F Offline
              F Offline
              FTLAUDMAN
              wrote on last edited by
              #5

              @girish The update worked! The first steps didn't work for me, but the apt update did the trick. Thank you!

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