Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


SOLVED Email service stops working

Support
email
Log in to reply
  • A

    All of a sudden access to my email hosted on Cloudron stopped working - I was getting Auth Failed from Rainloop, RoundCube and my android clients. Checked email settings via Cloudron UI - tests were fine, users and accounts as expected. But email server was not accessible.

    What's worse - emails were not being delivered during the time I was unable to connect, which is a serious issue. I've just got emails that were sent hours ago.

    Re-configuring Rainloop (similar to fixing OpenVPN issue of hanging) all of a sudden fixed the issue - now my android client, Rainloop and Roundcube all allow me to log in just fine.

    3 main questions:

    • WTF? 🙂
    • Where do I look for details to figure out what's going on? And what should I be looking for?
    • Any better way fixing email rather than re-configuring a mail client?
    0
  • girish
    Staff

    @alexy In the future when this happens, you can get the logs from docker logs -f mail. In 2.4, we are making those logs more accessible.

    TBH, I am not sure how re-configuring the mail client fixed the issue because it does not restart/reset the mail server.

    By any chance, are you on Cloudron 2.3 already? (See the footer)

    0 A 1 Reply
  • A

    @girish Not on 2.3 - 2.2.1 still.

    I was VERY surprised that my email server became available after re-configuring Rainloop. That's the reason for "WTF" is my list of questions - makes no sense. I was unsuccessful connecting to my mail server from my phone for the whole day - was getting "Auth failed" errors (both from an Android app and Rainloop), so when I got to a computer I've tried it again with no luck. Re-configured Rainloop just for the hell of it and right after that was able to check mail from all my clients.

    I'll try to see if I can get any logs from docker at this point, not sure if I'll have that.

    What would be the way to re-start my mail server? docker restart mail should do the job, i hope?

    0
  • nebulon
    Staff

    Just to conclude this thread. Mostly restarting the mail container will bring back the email server. As mentioned by @alexy this is done via docker restart mail

    0