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  3. "Error" for multiple apps

"Error" for multiple apps

Scheduled Pinned Locked Moved Solved Support
13 Posts 3 Posters 2.6k Views 3 Watching
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    • U Offline
      U Offline
      uiharu
      wrote on last edited by
      #4

      I'm wondering if the system is missing an necessary kernal...
      I now have 4.4.0-127 and 4.4.0-128

      $ apt list linux-image* --installed
      Listing... Done
      linux-image-4.4.0-127-generic/xenial-updates,xenial-security,now 4.4.0-127.153 amd64 [installed,automatic]
      linux-image-4.4.0-128-generic/xenial-updates,xenial-security,now 4.4.0-128.154 amd64 [installed,automatic]
      linux-image-extra-4.4.0-127-generic/xenial-updates,xenial-security,now 4.4.0-127.153 amd64 [installed,automatic]
      linux-image-extra-4.4.0-128-generic/xenial-updates,xenial-security,now 4.4.0-128.154 amd64 [installed,automatic]
      
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      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #5

        @uiharu if you cleared the boot issue, just press configure button of an app and press save. The app should come back up.

        If not, can you paste the output of 'docker ps'?

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        • U uiharu

          Multiple apps on my Cloudron (version 2.3.2) are in "Error" status.
          Accessing the apps throw an nginx 404 page.

          Before I discovered this situation, I did

          apt update 
          apt autoremove
          dpkg --configure --a
          reboot
          

          because the admin panel was stuck at an automatic box update, and /boot was nearly full due to kernel compilations.
          However, I'm not sure if the problem already existed beforehand (or not).

          Attempting to solve the problem, I tried to

          • repair the app
          • restore from the latest backup
          • restore from earlier backups
          • uninstall the app
            but none of the above worked and ended with "Error".

          I also attempted

          • installing an new instance of one of the faulty apps -> "Error"
          • installing a new instance of an app that's not one of the faulty ones -> "Error"
          • Clicking "Backup now" in settings -> "external error"

          Edit: now I'm pretty sure I accessed the admin panel yesterday and things seemed fine. so the problem's prob due to

          • fiddling with apt and dpkg manually
          • the update got aborted midway by reboot and now I end up with a broken installation
          U Offline
          U Offline
          uiharu
          wrote on last edited by uiharu
          #6

          Thanks @girish

          I tried again but still get "Error"

          • repair the app
          • restore from the latest backup
          • restore from earlier backups
          • uninstall the app
            but none of the above worked and ended with "Error".

          I also attempted

          • installing an new instance of one of the faulty apps -> "Error"
          • installing a new instance of an app that's not one of the faulty ones -> "Error"
          • Clicking "Backup now" in settings -> "external error"
          [deleted]
          
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          • girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #7

            @uiharu thanks, if you click on the app icon usually it will display the full error. Does it not say anything?

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            • girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #8

              Actually, please try 'sudo systemctl restart docker' and wait for a minute and then reconfigure an app to see if it changes anything.

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              • U Offline
                U Offline
                uiharu
                wrote on last edited by uiharu
                #9

                Unfortunately, the "Error for doamin" overlays are blank (except the buttons)...
                restarting docker...

                [deleted]
                
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                • U Offline
                  U Offline
                  uiharu
                  wrote on last edited by uiharu
                  #10

                  @girish

                  The apps still throw "Error" when i attempt to repair/reconfigure them
                  Edit: Uninstalling an app also ends with "Error"

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                  • girishG Offline
                    girishG Offline
                    girish
                    Staff
                    wrote on last edited by
                    #11

                    @uiharu I sent you a mail from support. I think I will need ssh access to debug what is happening. It's most likely something docker related since the cloudron code itself seems to run fine.

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                    • girishG Offline
                      girishG Offline
                      girish
                      Staff
                      wrote on last edited by
                      #12

                      Looks like this Cloudron hit https://forum.cloudron.io/topic/1316/apps-using-mysql-are-not-working/2. MySQL apps are not working. The workaround is also not working.

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                      • U Offline
                        U Offline
                        uiharu
                        wrote on last edited by uiharu
                        #13

                        I forgot to post a follow up on this thread. I'd like to thank @girish for solving my problem. He responded quickly and arranged to ssh into my server to diagnose. He's been very patient and professional and I really appreciate it.

                        Basically the problem is due to MySQL addons not properly starting/building, so all apps using MySQL error out and cannot start or install. Hope the problem has been resolved in the final 2.4 releases 🙂

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