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  3. Credit card expired

Credit card expired

Scheduled Pinned Locked Moved Solved Support
billing
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    • M Offline
      M Offline
      malvim
      wrote on last edited by girish
      #1

      Hey, guys. So I have a basic cloudron paid plan, and had a few credit card issues. I can see my latest (still unpaid) invoice, and I've already changed my payment method to the new card. The problem is that I was unable to find a way to retry payment anywhere on the site.

      Can anyone help? Thanks!

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      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #2

        @malvim The retry is done automatically by us. You will get a notification if the retry failed. I can see here that a payment from your did go through about a hour ago.

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        • nebulonN Offline
          nebulonN Offline
          nebulon
          Staff
          wrote on last edited by
          #3

          @malvim the payment already went through. Thanks for letting us know about the situation.

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          • M Offline
            M Offline
            malvim
            wrote on last edited by
            #4

            Hey, thanks guys!

            You might want to consider putting a message on the invoices page or somewhere else about this, to be more explicit. Anyway, thanks for your help (and for cloudron!), I'm glad to know it went through alright.

            Cheers!

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