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  3. NextCloud won't install (Cloudron on Gandi)

NextCloud won't install (Cloudron on Gandi)

Scheduled Pinned Locked Moved Unsolved Support
6 Posts 3 Posters 1.2k Views 4 Watching
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    • tereensioT Offline
      tereensioT Offline
      tereensio
      wrote on last edited by
      #1

      So, I got Cloudron installed on Gandi, and other apps like Etherpad install and work fine, but NextCloud install hangs up ... keeps installing, then I get a en e-mail that the app is down.

      Any ideas?

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      • nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #2

        Can you spot any errors in the app's logs? You can access the log viewer from one of the buttons while hovering the app in the dashboard.

        tereensioT 1 Reply Last reply
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        • girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #3

          @tereensio You can also try to "repair" the app and bump up the memory limit (in advanced) to see if that helps.

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          • nebulonN nebulon

            Can you spot any errors in the app's logs? You can access the log viewer from one of the buttons while hovering the app in the dashboard.

            tereensioT Offline
            tereensioT Offline
            tereensio
            wrote on last edited by
            #4

            @nebulon thanks

            -- there's lot's of red there... the first "fatal error" I see is this:

            6 18:22:45 PHP Fatal error: Access level to OC\Group\Database::getUserGroups() must be (as in class OC\Group\Backend) or weaker in /app/code/lib/private/Group/Database.php on line 46

            don't know whtat to do with it...

            and thanks @girish -- I upped the memory allocation, problem continues

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            • girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #5

              @tereensio Strange, are you able to give us SSH access to your server to debug this further? Support -> Enable Remote support. You can also send us your domain name to support@cloudron.io. Thanks!

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              • nebulonN Offline
                nebulonN Offline
                nebulon
                Staff
                wrote on last edited by
                #6

                @tereensio is this issue resolved for you by now?

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