My possible misunderstanding when interpreting the output of WebUI & cli cloudron-support

[luckow]

Cloudron v. 9.0.15

WebUi / System / Services says: All good.

sudo cloudron-support --troubleshoot says Services Fail.

If “services” means exactly the same thing in both cases, one of the tools is lying.

[luckow]

ok. After manually installing netcat, cloudron-support --troubleshoot the same info as the WebUI. All good.

[james]

Hello @luckow

There are two types of checks.
In your screenshot you can see [OK] MySQL is running and below [FAIL] Service 'mysql' is not reachable.
These are two different types of checks performed by the cloudron-support --troubleshoot command.

The first check [OK] MySQL is running is the systems MySQL service that hosts the Cloudron box database with users and such.
The [FAIL] Service checks are the docker services for apps.

The is not reachable check is done with the nc/netcat tool, which should be installed by default when installing Cloudron.
Could you please verify if nc/netcat is installed on the system?
If netcat is installed, could you please run the following command once with sudo and once as user root and post the output?

The following command is the same command performed by cloudron-support --troubleshoot to check if the docker service mysql is reachable.

# Non root user
sudo nc -z -w5 172.18.30.1 3000

# root user
nc -z -w5 172.18.30.1 3000

[luckow]

ok. After manually installing netcat, cloudron-support --troubleshoot the same info as the WebUI. All good.