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  1. Cloudron Forum
  2. Penpot
  3. Cannot upload the media file: Each time I upload images from the menu or drag and drop.

Cannot upload the media file: Each time I upload images from the menu or drag and drop.

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  • S Offline
    S Offline
    Seer
    wrote last edited by james
    #1

    Recently I have been getting this error.
    "Cannot upload the media file"

    alt text

    Anyone else having this issue?
    I have restarted, backup and deleted large files to no avail.
    Currently reverting to 1.18.3 to see if will fix.

    Any help greatly appreciated.
    Thanks in advance.

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    • jamesJ Offline
      jamesJ Offline
      james
      Staff
      wrote last edited by
      #2

      Hello @seer
      Are the are logs in the penpot web log viewer when you reproduce this issue?

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      • S Offline
        S Offline
        Seer
        wrote last edited by Seer
        #3

        Thanks,

        I reverted to a previous backup and it did work for awhile..

        I noticed the following warning on the Logs, unsure if its related?

        # Memory overcommit must be enabled! Without it, a background save or replication may fail under low memory condition. Being disabled, it can also cause failures without low memory condition, see https://github.com/jemalloc/jemalloc/issues/1328. To fix this issue add 'vm.overcommit_memory = 1' to /etc/sysctl.conf and then reboot or run the command 'sysctl vm.overcommit_memory=1' for this to take effect.
        

        I had auto updates switched ON and since updated to package version 1.19.0 which broke it again.

        Thanks in advance.

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        • S Offline
          S Offline
          Seer
          wrote last edited by Seer
          #4

          Weirdly, I have memory resources at max.

          The last entry when I try upload a image after it fails is...

           [31/Jul/2026:11:56:50 +0000] "GET /api/rpc/command/get-profile HTTP/1.1" 200 95 "-" "Mozilla (CloudronHealth)"
          

          Happy to share full logs privately.

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