Nextcloud Internal Server Error

[girish]

@avatar1024 For a start, can you disable automatic updates of nextcloud in Cloudron ? That will get us a good idea as to what actually causes the problem. Also, make sure that you do not update the apps inside nextcloud for some time as well. Let's see if the problem can be reproduced when the versions are static.

[avatar1024]

@girish Sure, I've disabled the update

[girish]

@avatar1024 OK, let's wait and see if it becomes reproducible

[avatar1024]

@girish Ok I'll let you know if it happens again. Anything I should be watching out for when it happens again to help figuring out where the issue comes from?

Regarding version: the first time the issue happened was on 14 July so a good week after the nextcoud upgrade to 21.0.3 (package 4.9.2) and almost a month after the upgrade of the group folder app to 9.0.2. In between three times the issue happened there was no version change (or upgrade) of either the nextcloud package or the group folder app.

[micmc]

@girish said in Nextcloud Internal Server Error:

@avatar1024 It seems the error is coming form the groupfolders app - https://apps.nextcloud.com/apps/groupfolders . Can you try disabling that app? See https://docs.cloudron.io/apps/nextcloud/#fixing-a-broken-install for instructions on how to disable it.

Hi Girish I'm getting the same type of error as the app refuses to respond and event restart with apparently not much left to do than restore a previous working version as @avatar1024 have done.

This is occurring after the latest update and I'm now running Nextcloud 22.0.0 com.nextcloud.cloudronapp@4.10.0 .

It's acting in the like of avatar1024 however my 'php notice' line is much less long and seems to be referring to something which relates to Group Manager as you pointed out.

Here's one line :

Aug 06 08:11:50 [Fri Aug 06 12:11:50.409710 2021] [php7:notice] [pid 184] [client 172.18.0.1:35504] {"reqId":"6sa9ysMrCxhK","level":3,"time":"2021-08-06T12:11:50+00:00","remoteAddr":"172.18.0.1","user":"--","app":"index","method":"GET","url":"/index.php/login","message":"Argument 1 passed to OC\\\\Group\\\\Manager::getUserIdGroupIds() must be of the type string, null given, called in /app/code/lib/private/Group/Manager.php on line 316","userAgent":"Mozilla (CloudronHealth)","version":"22.0.0.11","exception":{"Exception":"TypeError","Message":"Argument 1 passed to OC\\\\Group\\\\Manager::getUserIdGroupIds() must be of the type string, null given, called in /app/code/lib/private/Group/Manager.php on line 316","Code":0,"Trace":[{"file":"/app/code/lib/private/Group/Manager.php","line":316,"function":"getUserIdGroupIds","class":"OC\\\\Group\\\\Manager","type":"->"},{"file":"/app/data/apps/deck/lib/Service/PermissionService.php","line":316,"function":"isInGroup","class":"OC\\\\Group\\\\Manager","type":"->"},{"file":"/app/data/apps/deck/lib/Capabilities.php","line":53,"function":"canCreate","class":"OCA\\\\Deck\\\\Service\\\\PermissionService","type":"->"},{"file":"/app/code/lib/private/CapabilitiesManager.php","line":69,"function":"getCapabilities","class":"OCA\\\\Deck\\\\Capabilities","type":"->"},{"file":"/app/code/lib/private/Template/JSConfigHelper.php","line":190,"function":"getCapabilities","class":"OC\\\\CapabilitiesManager","type":"->"},{"file":"/app/code/lib/private/TemplateLayout.php","line":220,"function":"getConfig","class":"OC\\\\Template\\\\JSConfigHelper","type":"->"},{"file":"/app/code/lib/private/legacy/OC_Template.php","line":182,"function":"__construct","class":"OC\\\\TemplateLayout","type":"->"},{"file":"/app/code/lib/public/AppFramework/Http/TemplateResponse.php","line":204,"function":"fetchPage","class":"OC_Template","type":"->"},{"file":"/app/code/lib/private/AppFramework/Http/Dispatcher.php","line":171,"function":"render","class":"OCP\\\\AppFramework\\\\Http\\\\TemplateResponse","type":"->"},{"file":"/app/code/lib/private/AppFramework/App.php","line":156,"function":"dispatch","class":"OC\\\\AppFramework\\\\Http\\\\Dispatcher","type":"->"},{"file":"/app/code/lib/private/Route/Router.php","line":301,"function":"main","class":"OC\\\\AppFramework\\\\App","type":"::"},{"file":"/app/code/lib/base.php","line":1000,"function":"match","class":"OC\\\\Route\\\\Router","type":"->"},{"file":"/app/code/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/app/code/lib/private/Group/Manager.php","Line":333,"CustomMessage":"--"}}

I've tried all is suggested in troubleshooting, recovery mode, terminal and start.sh in the docs and what you suggested here as well, and now I've disabled automated updates as well.

Finally, I tried to disable the groupfolders via terminal however, as I expected, it is already disabled. Then, to see the outcome, I tried to enable it and got the message that it could not as it is "not compatible with this version of the server".

Trying to restart yet another time ; "Not responding" end of transmission loll

Andy

[micmc]

@girish Amendment

After reviewing the php:notice line more carefully I noticed a reference to Deck, which is one app I'd enabled.

So I went back to terminal to disable Deck and boom, the app restart automtically and now runs as well oiled. Wow. That was it bro.

Andy

[rmdes]

got the same issue with one of my nextcloud's, even after removing the app, I could not restore the app to normal state, in the end, I noticed Circles app was throwing errors, disabled with

sudo -u www-data php occ app:list

sudo -u www-data php occ app:disable circles