SOLVED Chain of autoreplies

[imc67]

Hi,

if we receive an email with a no-reply address FreeScout is still sending an autoreply (it doesn't know it's a no-reply address).

However, the Cloudron mailer-demon (mailer-daemon@my.domain.tld) is sending an non-delivery email, and guess, this is seen as a new incoming email. FreeScout is sending an autoreply to the deamon, which results in ... you might guess.

Luckily after 3 loops it stops, but how to prevent this at all?

Kind regards,

Marcel.

[nebulon]

This sounds like an issue with FreeScout itself. Please report this upstream at https://github.com/freescout-helpdesk/freescout/issues

[imc67]

Done: https://github.com/freescout-helpdesk/freescout/issues/634

[nebulon]

Awesome, thank you.

[imc67]

@nebulon can you please have a look in this issue (https://github.com/freescout-helpdesk/freescout/issues/634) as the developer says something is missing in the email header?

[girish]

Yes, this is fixed in Haraka (the mail server Cloudron uses) - https://github.com/haraka/Haraka/pull/2782 . So, that change will be part of Cloudron 5.3.

[girish]

@imc67 If you want to test it out, before you close that issue, you can do this:

• docker exec -ti mail /bin/bash
• Edit /run/haraka/config/outbound.bounce_message
• Add the line Auto-Submitted: auto-replied like in https://github.com/haraka/Haraka/pull/2782/commits/c1f6d2742bd210db2d43eaa354e2f60af407a892
• supervisorctl restart haraka

Does that work?

[imc67]

@girish This is good news! However I'd better wait for 5.3 as this is a production Cloudron with high usage and I don't dare to change that code