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Cloudron Forum

Apps | Demo | Docs | Install

Chain of autoreplies

Scheduled Pinned Locked Moved Solved FreeScout
harakaauto-reply
8 Posts 3 Posters 270 Views
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  • imc67I Offline
    imc67I Offline
    imc67 translator
    wrote on last edited by girish
    #1

    Hi,

    if we receive an email with a no-reply address FreeScout is still sending an autoreply (it doesn't know it's a no-reply address).

    However, the Cloudron mailer-demon (mailer-daemon@my.domain.tld) is sending an non-delivery email, and guess, this is seen as a new incoming email. FreeScout is sending an autoreply to the deamon, which results in ... you might guess.

    Luckily after 3 loops it stops, but how to prevent this at all?

    Kind regards,

    Marcel.

    1 Reply Last reply
    2
  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    wrote on last edited by
    #2

    This sounds like an issue with FreeScout itself. Please report this upstream at https://github.com/freescout-helpdesk/freescout/issues

    1 Reply Last reply
    1
  • imc67I Offline
    imc67I Offline
    imc67 translator
    wrote on last edited by
    #3

    Done: https://github.com/freescout-helpdesk/freescout/issues/634

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    2
  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    wrote on last edited by
    #4

    Awesome, thank you.

    1 Reply Last reply
    1
  • imc67I Offline
    imc67I Offline
    imc67 translator
    wrote on last edited by
    #5

    @nebulon can you please have a look in this issue (https://github.com/freescout-helpdesk/freescout/issues/634) as the developer says something is missing in the email header?

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    1
  • girishG Do not disturb
    girishG Do not disturb
    girish Staff
    wrote on last edited by
    #6

    Yes, this is fixed in Haraka (the mail server Cloudron uses) - https://github.com/haraka/Haraka/pull/2782 . So, that change will be part of Cloudron 5.3.

    1 Reply Last reply
    1
  • girishG Do not disturb
    girishG Do not disturb
    girish Staff
    wrote on last edited by
    #7

    @imc67 If you want to test it out, before you close that issue, you can do this:

    • docker exec -ti mail /bin/bash
    • Edit /run/haraka/config/outbound.bounce_message
    • Add the line Auto-Submitted: auto-replied like in https://github.com/haraka/Haraka/pull/2782/commits/c1f6d2742bd210db2d43eaa354e2f60af407a892
    • supervisorctl restart haraka

    Does that work?

    imc67I 1 Reply Last reply
    0
  • imc67I Offline
    imc67I Offline
    imc67 translator
    replied to girish on last edited by
    #8

    @girish This is good news! However I'd better wait for 5.3 as this is a production Cloudron with high usage and I don't dare to change that code 😉

    1 Reply Last reply
    1

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