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  3. Matomo login timeout

Matomo login timeout

Scheduled Pinned Locked Moved Matomo
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  • cbeamsC cbeams

    @nebulon Thanks. As I mentioned in a follow-up to my comment above, I've actually now gotten everything working as expected, or at least it seems that way. I think it had something to do with one of or a combination of:

    • clearing my cookies for the site
    • logging out of matomo
    • quitting my browser process
    • restarting matomo itself

    At some point in the process of doing all these things, I started getting the expected remember me' / persistent login behavior.

    marcusquinnM Offline
    marcusquinnM Offline
    marcusquinn
    wrote on last edited by marcusquinn
    #21

    @cbeams Nice, just tried the clearing cookies & resrarting the browser, and that seeeeems to be solving for me now - but I've been tricked to thinking this before so will check back and confirm either way after a reboot or two.

    Web Design https://www.evergreen.je
    Development https://brandlight.org
    Life https://marcusquinn.com

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    • nebulonN Offline
      nebulonN Offline
      nebulon
      Staff
      wrote on last edited by
      #22

      I investigated a bit further and found that matomo actually stores sessions in the database in the session table.

      Unfortunately looking at that table does not yet reveal why the sessions time out so frequently.

      cbeamsC 1 Reply Last reply
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      • nebulonN nebulon

        I investigated a bit further and found that matomo actually stores sessions in the database in the session table.

        Unfortunately looking at that table does not yet reveal why the sessions time out so frequently.

        cbeamsC Offline
        cbeamsC Offline
        cbeams
        wrote on last edited by
        #23

        @nebulon Thanks for looking into it further. It certainly is an annoying problem!

        That's interesting regarding the session table, especially in light of this comment from https://github.com/matomo-org/matomo/issues/15625#issuecomment-770846839

        Maybe session file on your server gets removed for some reason. Don't know what could be the problem.

        Perhaps he is confused about this too, but I assumed he was someone knowledgeable about Matomo.

        marcusquinnM 1 Reply Last reply
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        • cbeamsC cbeams

          @nebulon Thanks for looking into it further. It certainly is an annoying problem!

          That's interesting regarding the session table, especially in light of this comment from https://github.com/matomo-org/matomo/issues/15625#issuecomment-770846839

          Maybe session file on your server gets removed for some reason. Don't know what could be the problem.

          Perhaps he is confused about this too, but I assumed he was someone knowledgeable about Matomo.

          marcusquinnM Offline
          marcusquinnM Offline
          marcusquinn
          wrote on last edited by
          #24

          @cbeams OK, turns out it wasn't fixed - back to short logout times. Very strange, some software designers really don't seem to think this sort of thing is an issue, clearly over absorbed in their own ideas and under appreciative of users.

          Web Design https://www.evergreen.je
          Development https://brandlight.org
          Life https://marcusquinn.com

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